Decided to buy a little bonsai tree for Mrs xmas present. It arrived on time and perfectly packaged. I'd seen some other sites where the trees that were sent out looked very little like the photo on-l... See more
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Review summary
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We were passing and popped in feeling a bit nervous as I have wanted a bonsai for so long but Paul was so welcoming, passionate and professional gave us a tour and talked us through his collection. Se... See more
Company replied
I have bought my first bonsai and am absolutely delighted with the service I have received. After making my choice and placing orders I was a little worried about it arriving after delivery but the... See more
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My mum was so happy with her bonsai. Beautiful healthy tree. Unfortunately, the pot had broken during transit. I emailed the company who swiftly responded, was very apologetic, and sent a new pot str... See more
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Company details
Written by the company
We sell Bonsai trees, pots, tools, soils and other accessories in the UK. We offer fast, free delivery on all UK orders. Wide variety of products from countries around the world, suiting different budgets and requirements.
Contact info
Brookfield Court, LS25 1NB, Leeds, United Kingdom
- 01133709066
- admin@yorkshirebonsai.co.uk
- yorkshirebonsai.co.uk
4.8
Excellent
716 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Amazing bonsai
Just received my bonsai plant so please with it so looking forward to watching it flourish with time. Great advice coming with it from you thank you
Jan from Worcester
July 31, 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you, Jan – we're so pleased to hear that you're happy with your new bonsai!
Wishing you all the best as it settles in and begins to flourish — do keep in touch if you ever need any help or advice along the way.
Warm regards from all of us here at Yorkshire Bonsai 🌿
Decided to call rather than go online…
Decided to call in rather than go online as I wanted advice as to which tree to buy as a gift and boy did I get it. Absolutely fantastic experience and walked out with exactly what I needed and with a few extra quid in my pocket as the tree I picked, from a quite a list, was cheaper than I had budgeted for.
An absolute 5 star, and more, experience.
July 29, 2025
Unprompted review
Reply from Yorkshire Bonsai
Hi Mark
Thank you so much for your lovely feedback — we’re delighted to hear you had such a great experience!
It’s always a pleasure to help someone find just the right tree, and we’re so glad it worked out perfectly (and even came in under budget!).
Look forward to helping you out again one day!
Kindest regards
Paul
Thanks again for choosing us — we really appreciate your support. 🌿
Paul has been absolutely incredible
Paul has been absolutely incredible! He revived our bonsai and has kindly looked after it whilst we’ve been away. He went out of his way to deliver an excellent service, his communication was great, and it is evident how passionate he is about what he does. We are so grateful. We couldn’t recommend him more! Thank you Paul 😊
July 27, 2025
Unprompted review
Reply from Yorkshire Bonsai
Hi Poppy
Thank you so much for your kind words — we’ve passed them on to Paul and they made his day! 🌿
He really did pour a lot of care into nurturing your tree back to good health, and it means the world to hear how much you appreciated it. We're so glad we could help while you were away, and that your bonsai is now thriving again.
Thank you again for your support — we’re always here if you need anything!
Yorkshire Bonsai Team
Excellent service very professional and…
Excellent service very professional and friendly , will be using again for my bonsai needs! Thanks Paul.
July 23, 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much – we really appreciate your kind words!
We're delighted to hear you were happy with the service, and we’d be absolutely thrilled to help with any of your future bonsai needs. Don’t hesitate to get in touch anytime.
All the best,
– The Yorkshire Bonsai Team 🌱
Bought my first Bonsai from…
Bought my first Bonsai from YorkshireBonsai after previously using other supplier. Communication was excellent and delivery quick. The tree is in excellent condition and value for money. All round great service and product.
July 16, 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for your kind review – we really appreciate it!
We're delighted to hear that your first bonsai from us has been a positive experience, and that you were happy with the tree, service, and value. It means a lot that you chose us, and we hope your bonsai brings you plenty of enjoyment.
Thanks again for your support!
– The Yorkshire Bonsai Team 🌿
Yorkshire Bonsai the best
I recently bought a bonsai tree from Yorkshire Bonsai as a Father’s Day gift for my dad – and he absolutely loves it! The tree arrived beautifully packaged and in perfect condition. The quality is outstanding, and the clear care instructions really show the passion and expertise behind the business. The bonsai is thriving, and I also purchased a lovely book on bonsai to go with it. I’ll definitely be coming back for more. Highly recommended!
June 9, 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for such a thoughtful and generous review!
We're absolutely delighted to hear that your dad loved his Father's Day bonsai – what a wonderful gift idea! It's great to know everything arrived safely and that the tree is thriving. We really appreciate your kind words about the quality and care, and we're so pleased the book was a helpful addition too.
Looking forward to welcoming you back again when you're ready for the next one!
– The Yorkshire Bonsai Team 🌿
Excellent service and products
Excellent service and products. I ordered a couple of pots and some drip trays and a member of their team got in touch to recommend a different type of drip tray, which was absolutely a better option for the pots I ordered. They substituted the items without any fuss and dispatched them to me promptly. Very happy with the quality of the products and the great service that they gave. Many thanks
July 13, 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for your kind feedback!
We’re really pleased to hear the alternative drip trays worked out well and that you’re happy with the quality of everything. It's always our aim to make sure things are just right, so we're glad we could help. Thanks again for your order and kind words – we really appreciate it!
– The Yorkshire Bonsai Team 🌿
Trustworthy sellers
The ficus tree i purchased from yorkshire bonsa was better than i expected. Well shaped and healthy.first time ive bought a tree online so was a bit nervous.no need to worry it was so well packed.so you can buy with confidence from them..Dave Stevens
July 6, 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you, Dave – we really appreciate your kind words!
We're so pleased to hear that your Ficus arrived in great shape and exceeded your expectations. It means a lot to know we’ve helped make your first online tree purchase a positive one. Thanks again for your trust – we hope you enjoy your bonsai for many years to come!
– The Yorkshire Bonsai Team 🌿
Beautiful Bonsai
Ordered yesterday and my beautiful little tree was delivered today. Well packaged, very healthy and just perfect. Just starting my bonsai journey & hoping to own more, I will definitely return to Yorkshire Bonsai. Thank you so much 🌳⭐️⭐️⭐️⭐️⭐️
July 4, 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for your lovely review – we’re absolutely delighted to hear that your tree arrived safely and that you’re pleased with it!
It’s always wonderful to hear from someone just starting their bonsai journey, and we’re so pleased to be part of it. We’ll look forward to helping you grow your collection when the time comes!
– The Yorkshire Bonsai Team 🌿
Beautiful bonsai that was swiftly…
Beautiful bonsai that was swiftly shipped and carefully packaged to arrive in perfect condition.
June 25, 2025
Reply from Yorkshire Bonsai
Thank you so much for your kind words and lovely review!
We’re really pleased your bonsai arrived safely and that you’re happy with it. It means a lot to our small team to know the care we take is appreciated.
Wishing you all the best on your bonsai journey – and do get in touch if we can help with anything!
– The Yorkshire Bonsai Team 🌿
Bought two bonsai trees with 10% off…
Bought two bonsai trees with 10% off because I’m a new purchaser. Trees arrived quickly and in excellent condition. I will be a return customer.
June 27, 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much taking the time for leaving a review. – we’re delighted to hear your trees arrived quickly and in excellent condition! Great to have you as a new customer, and we really appreciate the kind words.
We look forward to sending you more bonsai in the future!
Best regards,
The Yorkshire Bonsai Team 🌿
The bonsai i was sent i am very happy…
The bonsai i was sent i am very happy with. The roots and trunk are great
March 10, 2025
Unprompted review
Reply from Yorkshire Bonsai
Thanks so much – we're really glad to hear you're happy with the bonsai! Great to know you’re pleased with the roots and trunk – we always aim to send trees with strong character.
Enjoy your new tree!
Best wishes,
The Yorkshire Bonsai Team 🌿
Excellent Customer Service
Was gifted a lovely Chinese Elm from some departing pupils. I purchased a catch tray so that my bonsai could be kept on a windowsill. There ware a rare fault in the glaze that caused it to leak but a quick email and prompt response from Eva sorted it out with a replacement within days. An example of excellent customer service from a top-notch company.
June 23, 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for your lovely feedback.
We’re really glad to hear you're enjoying your Chinese Elm, and we're sorry again for the issue with the tray. Delighted we could get it sorted quickly for you – we always aim to make things right with as little hassle as possible.
Thanks again for your kind words and support – we’re always here if you need anything else.
Best wishes,
The Yorkshire Bonsai Team 🌿
Friendly, efficient and helpfully company
Friendly, efficient, helpfully company. Purchase a Buddhist Pine, swift delivery, tree in perfect health and looking amazing!
Wanted to order the Dawn Redwood but didn’t want the pot it was pictured in so they offered to re potting it for me in a pot I like with no hassle. Willing to help with advice on caring for your tree too, not just there to sell. Yorkshire Bonsai will be my preferred supplier.
June 27, 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for your kind words – we’re really pleased to hear you’re happy with your Buddhist Pine and the service you received!
Knowing we could help you get the Dawn Redwood just how you wanted it means a lot.
We truly appreciate your support and look forward to helping you again whenever you need us – thank you for choosing Yorkshire Bonsai!
Best wishes,
The Yorkshire Bonsai Team 🌿
Fantastic healthy looking tree arrived…
Fantastic healthy looking tree arrived well packaged. Great service all round.
June 14, 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for the lovely review! We're really pleased to hear your tree arrived safely and that you're happy with it. It means a lot to us to know you're pleased with the service too.
Wishing you all the best with your new bonsai – and if you ever need any advice, we're always here to help.
– The Yorkshire Bonsai Team 🌿
A Masterclass in How Not to Handle Customers
I waited 42 days for an update on my order, only to finally be told that it wouldn’t fit. Throughout this time, I attempted to use their automated service, but it didn’t help. When I finally received a response, the focus was placed more on my tone rather than resolving the actual issue—reacting strongly to me saying “tf” to an AI assistant, not even to their staff.
While I appreciate that they refunded my order, the overall communication felt dismissive and lacked a customer-focused approach. After reviewing other responses from the company on Trustpilot, I’ve noticed a pattern in how they engage with customers, which doesn’t foster a positive experience.
I’d still like to purchase a bonsai pot and tray, but my experience so far has made me hesitant. A more constructive and customer-friendly approach would significantly improve interactions and overall satisfaction.
Edit:
The shift between “we’re under no obligation to help” and “we’re here to help” was difficult to miss. Refusing future orders over a remark directed at an automated assistant - a bot, not your staff - is a revealing response that speaks for itself, and it shows far more on your approach to customers than anything I said.
June 10, 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you for your feedback.
We’re genuinely sorry to hear that your experience hasn’t been a positive one and appreciate you taking the time to share your thoughts.
However, for clarity, we would like to correct a few points. Your order was placed on 29th April, and we actually contacted you just four days later, on 3rd May, to advise that the items you selected were not compatible. This communication was not in response to a query from yourself, but rather a proactive step we took—despite being under no obligation—to help avoid disappointment by dispatching incorrect items. Unfortunately, we did not receive a response to that message.
As for your comment about communication, please know that our team personally reads and replies to all customer messages. We do not rely solely on automated systems to handle customer service. While we understand that frustration can build over time, we must also be clear that inappropriate or offensive language—regardless of the platform it’s used on—is not acceptable. Our team is here to help, and we ask for the same respect in return.
We genuinely value thoughtful feedback from our customers, as it helps us continue to improve. However, given the tone and nature of previous interactions, we feel it would be best not to proceed with any future orders. We wish you all the best in your bonsai journey and thank you again for taking the time to share your experience.
Kind regards,
The Yorkshire Bonsai Team 🌿
Brilliant Experience!
I was looking for a new oval glazed pot for my Chinese Elm, in which no one else seemed to sell, I came across Yorkshire Bonsai, and they had an absolute amazing range, with affordable items and delivery.
I even purchased certain accessories which are very handy and have made my bonsai experience more pleasurable.
Delivery was on the day by Royal Mail, excellent packaging and everything arrived lovely!
Best place ever.
June 7, 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for your lovely review!
We’re so pleased you found the perfect pot and accessories for your Chinese Elm—and that everything arrived safely and on time. It’s great to hear the tools have made your bonsai journey even more enjoyable.
Your support truly means a lot to us. Thanks again for choosing Yorkshire Bonsai!
Warm wishes,
The Yorkshire Bonsai Team 🌿
Yorkshire Bansai are the best
Yorkshire Bansai are the best. Beautiful healthy tree and what is just as important fantastic support and advice.Everything including even the packaging professional - highly recommended
June 3, 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for your kind words!
We’re thrilled to hear you’re happy with your tree and the support you’ve received. We take pride in providing beautiful, healthy bonsai and being here to help every step of the way.
It means a lot that you noticed the care in every detail — including the packaging. Your recommendation truly means a lot to us.
Warmest thanks,
The Yorkshire Bonsai Team 🌿
Want a bonsai tree delivered? Look no further.
I looked at a lot of companies for mail-order bonsai trees in the UK and decided to give Yorkshire Bonsai a try. After my order & delivery experience with these guys I won't be trying any other as I expand my collection.
Proper customer service, prompt & friendly communications and, upon delivery, a packaging masterclass!
The two trees arrived in beautiful condition.
May 8, 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for your kind words and thoughtful review! 🌱
We're absolutely thrilled to hear you had such a positive experience with us—from our customer service to the safe arrival of your bonsai trees. We take great pride in both the quality of our trees and the care we put into packaging them, so it means a lot to know that stood out to you.
We’re excited to be part of your bonsai journey and look forward to helping you grow your collection. If you ever need anything or have any questions, don’t hesitate to reach out.
Regards
—The Yorkshire Bonsai Team
Brilliant service
Bought for my daughter who loves her plants and has always wanted a bonsai.She loves it.
April 28, 2025
Reply from Yorkshire Bonsai
Thank you for your review. Hope your daughter continues on her Bonsai journey!
Get in touch any time if you have any queries.
Kind regards
Eve
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