Visited the Leeds store on Saturday with my wife and the young lady inside greeted us warmly, was very knowledgeable about the soaps. I like Sandalwood and we chatted about how the shop had been rearr... See more
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See what reviewers are saying
I've been trying to go plastic free in the bathroom for a while, but have been disappointed with the results I was getting with other high street shampoo and conditioning bars. Enter The Yorkshire Soa... See more
Lovely package of soaps and shampoos etc. I love Yorkshire Soap shop, Harrogate and shop there regularly for myself. On this occasion, I bought online as a gift. Arrived promptly and all beautiful... See more
It's always a strange experience, we went today to return and get a refund for an item (wrong thing bought, was told could return if this was case), shop assistants don't know how to do refunds ont... See more
Company details
Written by the company
A fully independent business established in 2004, The Yorkshire Soap Company offers a luxurious range of handmade soaps, bath and pampering products, and home scents to our valued customers across the UK and beyond. You can browse, smell and buy our beautifully packaged products firsthand in our shops in Leeds, York, Hebden Bridge, Beverley , Halifax or Harrogate. You can also shop our products by visiting our website at www.yorkshiresoap.co.uk.
Contact info
6 Market Street, HX7 6AA, Hebden Bridge, United Kingdom
- 01904 890 336
- feedback@yorkshiresoap.co.uk
- yorkshiresoap.co.uk
4.7
Excellent
5K reviews
No history of asking for reviews
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Disappointing products and customer service
I ordered some Christmas bath truffles last month for a friend and when she opened them, the toppers have 'melted' and look truely awful.
Contacted the Yorkshire soap company to be told they should be kept at room temperature or cooler. They were kept at room temperature, so I asked where exactly they recommend to store them cooler than room temperature and I have had no response.
I've ordered presents a few times from them, I'm now wondering how many recipients have had the same awful looking product but were too polite to say so.
I chose the Yorkshire soap company for the novelty products they make. Not any more. Quality (and cheaper!) bath bombs are available at most retail stores.
If only I could add a picture to show how my friend recieved her Christmas gift. Couldn't be more disappointed.
December 13, 2020
Unprompted review
Reply from The Yorkshire Soap Company
Thank you Emma for your review, I am very sorry that you feel you did not receive the level of service expected or to our usual 5 star level and I can completley understand why. As you stated; we received your email and concern/complaint on Friday, you were unsure as to when you purchased them and we replied explaining that the product you bought appeared to have been stored in higher temperatures than they perhaps should have been. As you explained and as seen on the images sent, the sugar toppings were melted, I can assure you that they were not sold to you in this way, so this must have happened whilst in your care and I apologise if the instructions were not clear, it is not how they should be when opened, for which I am truly sorry. I will look at this going forward and make sure we state: "To be kept cool and away from any heat or warmth" on any descriptions, as they are cocoa butter and sugar, they can and do have a tendancy to melt if near warmth or any heat source, even in a central heated room. We always advice that our bath truffles are stored at room temperature, however, I appreciate this can differ from customer to customer and throughout the year. We pride ourselves on the service and the quality of the products we provide, this one off issue is not a reflection of the products we sell, we would, as stated, never knowlingly sell anything inferior to our brand standards and as you can see from the reviews on all channels and the thousands of customers we service, that this is a true statement. In the 16 years of owning the company, I can honestly say that I can count the total number of product complaints we receive on both my hands, as the level of complaint is very, very low and ussually very easily explained and rectified.
I apologise that we have not replied to your email until today, our online customer service team do not work on emails of this nature through Saturdays and Sundays, as explained in the bounce back email you will have received and our answer machine message. I have spoken to the team this morning and they have now replied and offered you a full replacement and I hope this is agreeable and satisfactory. Please keep these cool, to ensure there is no repeat of the original scenario and I am truly sorry that this issue happened and caused you so much stress and delivered such a poor review and representation of my company, brand and products. We hope your friend likes the bath truffles and thank you for the support and purchase made, and we hope that this experience hasn't stopped you being a very valued customer. Warren - Owner
The product is amazing
The product is amazing, if you should ever receive it.... Placed order after receiving discount code due to pervious parcel being late, placed order only to receive email from their provided it had been rejected and returned.. Customer service have been great, but still no products
Two orders placed one late one never received
December 11, 2020
Unprompted review
Beautiful bathroom products and good service
I've always enjoyed the products when buying from Yorkshire Soap's shops but I found the website easy to use and everything I wanted was there. That simple really. Good stuff, arrives fast!
December 8, 2020
Unprompted review
Reply from The Yorkshire Soap Company
Thank you so much Mark, that is fantastic to read.....
I put a negative review in a few days…
I put a negative review in a few days and just wanted to adjust that review. I said that my parcel hadn't been delivered after 8 days. This was a problem with the royal mail sorting office and NOT the ' yorkshire soap company '. They have been excellent in their communication with me since I contacted them and the problem appears to now be sorted with royal mail and my parcel is being delivered Monday.
Thankyou yorkshire soap company for the excellent communication.
December 5, 2020
Unprompted review
Reply from The Yorkshire Soap Company
Thank you so much for your understanding, this has been so difficuly for us but worse for our customers that it affected. I am so pleased all worked out in the end and I can only apologise our service provider for posting let us and you down x Warren - Owner
Excellent service 5*
Many thanks received my order today.
It wasn’t late at all. Smells absolutely
Gorgeous. Beautiful products, Will definitely order from this company again. 5*
December 3, 2020
Unprompted review
Reply from The Yorkshire Soap Company
Thats fabulous news! thank you so much x
Hand cream smells nice.
December 1, 2020
Unprompted review
Reply from The Yorkshire Soap Company
Thank you, we love it too x
Yorkshire's hidden secret!
Absolutely LOVE Yorkshire Soap! We only discovered this brand in October on a staycation in York where it was provided in our hotel, and have since placed two orders and am already planning the third!! We have now tried the hand-wash, body wash, bath bomb, diffuser and candles. Yorkshire Lass, Mandarella & Almond Panettone are our favourites. I wasn't blown away by the smell of the bath bomb which was Cherry Bakewell, the botanicals overpowered the cherry smell, however the natural oils in it did make my skin feel lovely. We love the candles too, although have found that the 200g size is too small for the scent to fill our living room, but they do fill our downstairs bathroom/hallway delightfully.
We have actually said that we want to purposely plan another overnight in York just so we can visit one of the shops, think I would be like a kid in a candystore!
November 28, 2020
Unprompted review
Reply from The Yorkshire Soap Company
How amazing! Thank you so much Elizabeth x You must visit York, we have 2 stores there right next door to each other! You will love them both! XX we hope to see and welcome you soon x
Reply from The Yorkshire Soap Company
Thank you Hatty X
Love these soaps!
Love, love, love my soaps. Can't help but treat myself to them every so often!
October 28, 2020
Unprompted review
Bought some bath bombs as a gift for my…
Bought some bath bombs as a gift for my friend's daughter she just loves them 💗
October 26, 2020
I've been trying to go plastic free in…
I've been trying to go plastic free in the bathroom for a while, but have been disappointed with the results I was getting with other high street shampoo and conditioning bars. Enter The Yorkshire Soap Company ! I ordered a shampoo bar and conditioning bar on an exceptional deal. My hair has never felt so silky. Both bars are lovely to use and lather up quickly and leave no greasy or sticky residue. I would definitely recommend.
September 17, 2020
Unprompted review
I bought 2 bath bombs which arrived…
I bought 2 bath bombs which arrived crumbled up. Contacted someone and was re sent the bath bombs but they arrived broken again. They need to use more secure packaging to stop this happening for the price and delivery i wouldn't expect this to happen.
September 12, 2020
Unprompted review
Reply from The Yorkshire Soap Company
Hi,
Thank you so much for your feedback. We are sorry to hear that you experience an issue with your purchased bath bombs. As the majority of our products are delicate items, we take extra care to ensure all parcel are packed securely.
Although rare, damages to our customer orders are always upsetting to see and we are happy to replace or refund when items are received broken.
Glycerine Soap Bars
Ordered a set of 5 glycerine soap bars - I find their scents to be really great and just strong enough! They feel lovely and last a long time. They were packaged really well and their clear wraps are in fact plant based and biodegradable rather than plastic!
September 8, 2020
Unprompted review
As always
As always, I am impressed with the speed of delivery - especially during the pandemic. I am also pleased with the quality of the products I have bought. I will continue to buy from the company, and won't hesitate to recommend it to my friends.
September 6, 2020
Unprompted review
Excellent products and service
September 6, 2020
Unprompted review
Highly recommended …
Really impressed with the product and the packaging is so attractive for a gift
September 5, 2020
Unprompted review
Excellent products!!!!
As usual all products came up to expectations so really pleased will be doing my Christmas shopping soon so I do not miss out. Many thanks.
September 5, 2020
Unprompted review
Top notch service
Excellent speedy delivery, Products packed well, website easy to use and customer service in the shop in York is second to none. All of my experiences have been nothing short of fantastic.
September 5, 2020
Unprompted review
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