Yorkvilles Reviews 

A Completely trashy company that commits fraud to paying customers. Has refused me a refund and even though they were unavailable for close to a month for an order update and the. Shipped it to the wrong address. The company confirmed that they received their package back but will not refund even though the failed to provide adequate customer service for a change of delivery address.

Please do not give your money to these fraudsters, I have no doubt every bad review
Online is true and one day they will face a class action lawsuit for acting so unethically.

Save your money and peace of mind, buy elsewhere

Wish I could put a 0 star review. Ordered expensive champagne holiday gifts on Dec 15. They were delivered Jan 11th. Tried to reach the company by phone, email, chat and left messages to cancel order. No response!

I feel it's my duty to inform the public that if you're looking for a gift basket to make an impression, do not use Yorkville Baskets. It's not worth the risk if you're looking for something to be delivered on time (and "as per your selection"). I should've read more reviews through external sources, but the website looked great and the reviews on their website seemed positive and trustworthy. I completely regret my decision.

Yorkville's has no ability or interest in upholding their end of the customer/vendor relationship. My baskets were ordered & paid for on December 15th and it's now January 28th and still no Christmas baskets in sight. Customer service will wait 5 days to respond and provide you with very little to no information except that it's beyond their control. I called Fedex and it turns out Yorkville's hasn't even scheduled the pick up. I've emailed them several times now if they can confirm if the pick up has been scheduled and it's the same unapologetic reply without an actual answer.

I'm embarrassed and disappointed that the ~$1000 CAD worth of baskets have not arrived to my team yet and Yorkville Baskets still refuses to take any accountability for it. Purchase at your own risk, I guess.

Bought because they advertise one business day shipping,they shipped probably in a week and delivered in 15 days so we totally missed big company boss birthday surprise and , plus I chose fancy glass and carafe with whiskey bottle , cigar. It was so embarrassing when they delivered whiskey bottle and dog toy with some candies and cookies....
DON’T BUY IT!!!!!!!!!!!

Previously I would have said this company was very good however, all that has changed since 24th December. I placed an order for delivery on 26th December (because their system allowed it). It wasn't delivered so on 1st January, just over a week later, I asked for the order to be cancelled due to non completion if the contract. They replied that the date was available because they hoped to be able to deliver. I contacted them again yesterday 21st Jan) to again point out that they had failed in their contractual obligations and that I wanted a refund. Within 2 hours I get notification that the order has been fulfilled and despatched, but no acknowledgement of my complaint. This is absolutely disgusting behaviour and not how I would expect a reputable business to operate. They take your money and do nothing until you ask for a refund due to failure of the contract. Don't bother with this company, they make the rules up to suit themselves 😡

Gourmet hamper bought for a friend spending Christmas alone due to COVID arrived weeks late and the contents completely destroyed. Yorkville’s have since ignored my attempts to speak through private channels and have blocked me on Twitter despite all my tweets being polite and never abusive. I have American Express looking into a charge back, this merchant should not be allowed to trade. Disgraceful. Avoid at all costs.

If you enjoy waiting almost a month for a Christmas basket to be delivered to a colleague while also getting next to nothing from "customer service" despite several attempts for updates and/or to cancel your order, then Yorkville's in Toronto is the company for you. Absolutely outrageous. What a joke. They conveniently respond to requests to cancel once it's been picked up by courier - ""well dangit, it's gone, nothing we can do. Thanks for the money, sucker!" I look forward to hearing they've gone out of business.

Oh how I wish I’d read these first! I’ll add to the experience! Ordered gift basket from Australia to be delivered to family in Ontario. I’ve ordered gift baskets before and never had an issue with any other company. This company is fraudulent! Ordered 23rd December, was ok with it being a little late. As of today, 16th January, still not delivered. Won’t answer calls or emails. Prepare for the poo storm coming your way! Steer well clear!

TERRIBLE BUSINESS! I wish I had seen these reviews prior to making my purchase.
I ordered STRAWBERRIES covered in chocolate with wine as a birthday gift. I paid for next day delivery and the website allowed me to choose the delivery date. I ordered the basket on Friday January 8 for delivery on January 9. I received a confirmation email saying my order was accepted. On Saturday even when the gift was not delivered I attempted to call the company but there is no one to answer. I called Sunday throughout the day and still only an automated message. I contacted them through their customer chat and emails, no response. Monday at 10 am I received an email saying a Shipping label was created but the item was not scanned or moved from the creation place. I called and no answer. I sent a mass email to every email on their website asking why the item was not delivered and why a label was only created Monday. Again, I ordered FRESH STRAWBERRIES.
I checked the tracking information I was given multiple times a day until Wednesday and it was not updated. Wednesday afternoon Jincy from Yorkville's responded to me stating it was out of their hands and that the fresh strawberries were sitting in a warehouse and would be delivered at an unknown date and I could not cancel or get a refund. I had requested a refund BEFORE the label was created.
It is now Friday, a week after ordering and 5 days since the label was created, and the gift was not delivered.
My card had been charged and they expect me to give a gift of old strawberries that have been sitting around when I paid for fresh strawberries to be delivered next day.
I have requested multiple times, and within reason, to cancel the order and receive a refund. I can see clearly on the UPS tracking site that the item was NOT shipped, the label was only created on Monday. Who wants to eat week-old strawberries that have been sitting about?
If the company is UNABLE to fulfill orders for next day or second day shipping, and can only COMPLETE SHIPPING IN A WEEK WHY DO THEY NOT SAY THIS ON THE WEBSITE

My husband surprised me with a Cheese Lover and Craft Beer Basket for Christmas. The basket was supposed to have Amsterdam Brewing Company and Sleeman beer in it (Canadian beers), beer that we can not get in Texas. That was the whole reason for ordering the basket in the first place. Instead it had Dos Equis , Blue Moon, and Miller Genuine Draft. No cheese at all in the basket. Just 3 sets of crackers and 1 candy bar. All of this could have been purchased at a convenience store for a small cost. Very disappointed. After several e-mails, attempted chats, and attempted phone calls, they are referring to their substitution policy where they are allowed to substitute with items of equal or higher value when the items are not available. We received the cheapest substitutes you possibly could get. And still no cheese which is hilarious since it was called a Cheese Lover's basket. Is everybody really out of cheese? Please save yourself the heartache from dealing with this company. They have 12 different names operating under The Gift Group. He ordered it from Yorkville Gift Basket but credit card posted as Hazelton Gift Baskets. We tried to answer the review that came with the order and found out they do not post any reviews that are not a 4 or above. Wish I could give negative stars but it is not an option.

TERRIBLE COMPANY! YOU CANNOT REACH ANYONE! TRY CALLING AND SEE FOR YOURSELF! I AM STILL WAITING FOR A RESPONSE THREE WEEKS LATER! BASKET NOT DELIVERED! DO NOT order here!

I would not even want to give any star for this terrible company. No customer service, no reply, no email and the package was finally delivered after many emails, hundreds of phone calls and 20 days of waiting. Such an embarrassment for the gift to show up so late. Do not waste your time and money on this company. I don't even know if this is 1 man company or just a scam. We need to file the complaints and put this company to close!!

If I could give zero stars I would. Firstly the product was not delivered on time. They took the order on the 15th of December for delivery on 23rd December. I think the company take all orders and don't care about their capacity to make the delivery on time. They were blaming the couriers on the late delivery but the couriers were not even notified of the delivery until the 26th December. It eventually arrived over a week late on the 31st but that was not the worst of what happened. I paid $200 for a custom made hamper. Nearly none of the items I ordered were in the hamper. I ordered 3 wines, cheeses, crackers and relish. They got none of the wines I ordered and I ordered really nice wines but i'm not sure of the value of the ones in the hamper as they aren't even listed. I ordered a white sparkling wine and they got a pink sparkling wine. They got no cheese. Instead they got
cheese sticks, salami and cookies. Like how could this happen. I was so embarrassed. I tried calling and e-mailing the company but they never responded. They are disgraceful. Stay Away

This is the worst company to deal with and cannot be trusted. I left this review on their page and they will likely not post it but they cannot control reviews here. I ordered a gift basket on Dec 30 for delivery on Jan 1. I received an email on Dec 31 saying this was shipped. The parcel has still not arrived. I received another email today (January 7) saying my parcel was shipped (AGAIN). I called numerous times, left messages, tried the online chat and sent emails. I eventually asked for my basket to be cancelled as this was for a friend who lost her mother and I went with another company. I asked in numerous emails to no longer ship this package. No one has replied and now I have to face this embarrassment of another gift basket showing up, with likely rotten fruit, for someone who is grieving. This company should not be allowed to operate. Taking money, not delivering and never responding.

They sent the wrong gift, sent the gift late, can not be reached my phone. Reached them via email, they requested pics, sent the pics no response even after more emails.

email and name:
Ammar cs @ thebasketsgroup com

This is a fraudulant company. Online robbers. A friend ordered us a $320 gift basket. Yorkvilles.ca emailed him to confirm it was shipped on Dec 12th. We told our freind that it never came…he's been trying to follow up for 3 weeks only to be ignored and occasionally provided an email with a lie. They stole his money and will not answer. Initially they provided fake tracking info. Firstly they lied and said the order delivery was refused by us. Secondly, they lied again and said it was damaged by canpar and returned to sender. Then they lied again and said it was delivered to us finally…never was. I don't know how to report them, but basically they're online robbers!

This was they most embarrassing gift delivery ever! Ordered a 260$ wedding basket. Website showed beautifully displayed monogrammed robes and towels, glass jar bath oils and candle with a bottle of Prosecco. To my disappointment the basket had no robes, no towels, no beautiful glass jars of bath essential oils and salts! I sent numerous emails....no response! Tried calling just automated voice! I’m trying to get the charge reversed on my HBC MasterCard which has also been a nightmare!!!! DO NOT USE THIS COMPANY!

Terrible. I agree with so many other reviews- wish I could give a zero. When they ask you when you want your order delivered - and give them a month warning- you expect it to be there on time. I spent $120+ on this gift box as a gift for my brother and sister in law for Christmas. They live in Ontario so it was a pretty local delivery. We couldn’t be together because of COVID and my sister in law had just had surgery. The gift didn’t show up until December 31st (it was promised for the 23rd). There was no email or phone call apologizing or explaining, nor any decent of personal response to my inquiries or complaints. I would never use this company again- there are plenty of companies that would appreciate, and care about, my business.

DO NOT ORDER FROM YORKVILLES. I placed a Christmas order for $220.49 on 15 Dec. The item was shipped on 22 Dec and despite tracking assurances that the item was on its way, the food hamper has not arrived. What kind of a Christmas present does not even arrive by the New Year? We live in the UK and are accustomed to online shopping and are appalled at our Canadian experience. We have requested a refund, but looking at other reviews are not certain we will get any response from Yorkvilles.

I never write a review but this is by far the worst company I have ever had an experience with and the owners belong in jail.