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Yo Telecom Reviews 1,006

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TrustScore 5 out of 5

4.8

Telecommunications Service Provider
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making interactions pleasant and efficient. The service provided is frequently highlighted as outstanding, with many people appreciating the smooth installation processes and the team's dedication to ensuring everything works perfectly. Reviewers often mention the excellent customer service, noting quick responses and a supportive approach to resolving issues. However, some customers also noted dissatisfaction with the product itself, citing issues like system shutdowns and problems with new servers and computers. A few other people also felt that the customer service was poor, experiencing missed installation deadlines, critical WiFi outages that disrupted operations, and concerns about product capabilities.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, efficiency,... See more

Service

Customers consistently note positive experiences with service, praising the efficiency, professionalism, and... See more

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight the helpfulness and... See more

User experience

Customers had positive experiences with user experience. Reviewers frequently highlight the ease of setting... See more

Product

People report ambiguous experiences with products. While some customers highly recommend their new phones and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Liam has installed our practice in London today and the whole thing went ahead very easily and didn't disrupt us at all. He took his time to go through the new phones and apps on our computers to ma... See more

Company replied

Rated 5 out of 5 stars

Liam Joe and Khan have been at our hotel The Cheshire hotel in London, installing new WiFi through the whole building which has been working amazing and also allows our guests to log in and leave us r... See more

Company replied

Rated 5 out of 5 stars

We just had John Richards from yo telecom installing our new system. Exceptional engineer put all the staff and residents minds at rest whilst installing our system . His knowledge of the system was i... See more

Rated 5 out of 5 stars

Excellent service! Geoff was very competent and skilled in his job role and was a pleasure to meet. Took time to explain the job required and the way equipment worked in a way that was easily unde... See more

Company details

  1. Telecommunications Service Provider

Information provided by various external sources

Yo Telecom's purpose is to help businesses increase their success. We achieve our purpose by bringing businesses into the 21st century with their communications.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 28% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Lot of promises, partial delivery

Are with YoTelecom since 2024. The initial part when we were discussing our needs and wants was very pleasant and rep really spent the time to cover everything. This is all pros. Once you sign the contract and installation started we ran into problems after problems what initial deemed as non-existent challenge. It took them 3 full months and three different engineer to set up everything up. What was agreed in the initial contract are partially not fulfilled as they retired their WiFi marketing system. This was a biggie as we hoped to ditch Mailchimp what would make the whole thing worthwhile to switch over. All in we are paying more for partially inferior system with no prospect of anything changing. Unfortunately I stuck with them for another 3.5 years. I wouldn't recommend them.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great Installation

Joe was fantastic during the installation of our phone system. Professional and polite throughout, always on time and a pleasure to deal with. Looking forward to using our new phone system

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

First class service

The whole process from start to finish was very straight forward and clearly explained. I was updated with progress by Simon Fraser until the system was fully operational. Couldnt fault his excellent communication and efficient service.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Graham Pyne

Graham Pyne, was very professional, patient and clear when explaining the new telephone system to me. No matter how small the query he didn't mind, also making sure I felt confident with the system before he left the practice. A great experience from a telecom company.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, good communication and speedy installation. Joe and Liam were super helpful and we would highly recommend.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

James from the Yotelecom support team…

James from the Yotelecom support team helped with my issue today. He did a fantastic job, was very professional , efficient and made sure my phone was back working again. Many many thanks Denisa from Primo Dental Saltford, Bristol

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Geoff came on Thursday after travelling…

Geoff came on Thursday after travelling from Edinburgh to the north west. He explained everything along the way whilst updating our system to the cloud which involved a new installation of our current system. He did a fantastic job and was very polite, conscientious & courteous making the whole experience seamless. We would highly recommend Geoff, thanks for a great job

October 17, 2025
Unprompted review

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