Needed to use Yoti to verify my identity for a background check for a client project. Scanning the document was finicky and unreliable. Can fail to extract information from passport even when all... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Xbox keeps informing me of age verification, but after doing some research on Yoti, it ain't happening. They track users without consent, which violates EU GDPR laws. Read for yourself Google (... See more
Company replied
The software is buggy, lots of resetting to get past bugs, as well as false negatives where it rejects valid IDs. I reported multiple issues but support didn't seem to care. The worst part is after th... See more
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I tried to book appointments several times for weeks and couldn’t get any times or told different times it’s not very well managed, the guy who eventually helped me regain access to my account was gre... See more
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Company details
About Yoti
Written by the company
Yoti is shaping the future of digital ID
Yoti is a digital identity company that makes it safer for people to prove who they are. We started by empowering people with a free, reusable digital ID app that minimises the data they share with businesses. We now provide verification solutions across the globe, spanning identity verification, age verification, eSigning and authentication.
We’re committed to making the digital world safer for everyone. Our seven ethical principles guide us in everything we do and we’re held accountable by our Guardian Council. With an award-winning social purpose strategy, we’re always looking for new ways to explore what (digital) identity means globally. The journey isn’t one we’re making alone, but with the help of policy advisers, think tanks, researchers, humanitarian bodies and everyday people.
Find out more: Contact us | About Yoti | Where to use Yoti | Yoti's Ethical Framework
Contact info
Yoti, 107 Leadenhall St, EC3A 4AF, London, United Kingdom
- help@yoti.com
- yoti.com
2.0
Poor
994 reviews
Replied to 99% of negative reviews
Typically replies within 1 week
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Reply from Yoti
Hi,
Thank you so much for your kind words!
Take care,
The Yoti team
I explain my problem very briefly but i…
I explain my problem very briefly but i dont know the agent
read it properly or not didnt get any solution
April 15, 2026
Reply from Yoti
Hi Tareq,
Thank for leaving a review.
Having a look at your case, our agent did manage it properly. When a check comes back as 'UNPERFORMABLE' you need to either start again or re do the check.
Allowing you to do the check again is not Yoti's responsibility, it relies on your employer/screening company. They should send you a new link for you to start over. Which is what our agent advised you to do.
We hope this clarifies the matter.
Take care!
The Yoti team
Yoti is a crap.With the same id which…
Yoti is a crap.With the same id which was fine in the last years now i failed the id check six times in a row.And they still keep pretending they are fine.Such a disgrace!
April 8, 2026
Unprompted review
Reply from Yoti
Hi,
Thanks for leaving a review.
Could you please reach out to our support team at help@yoti.com? You can also reach us at support.yoti.com, where you can read our FAQs and converse with our fully AI chat bot.
Take care!
The Yoti team
Reply from Yoti
Hi David,
Thanks for leaving a review.
We're sorry for the delay on this one. We are receiving quite high volumes for video call requests.
In our records it does show like you did receive the invite to our first call. Could you please confirm you also received it?
We're glad though that eventually the team was able to help you out. If you need anything else, you know where to find us.
Kind regards,
The Yoti team
Very bad experience due to problem…
Very bad experience due to problem regarding issues
April 10, 2026
Reply from Yoti
Hi,
Thanks for leaving a review.
We're sorry to read you're facing issue with the app. Could we ask you to contact us one more time?
It would be great if you could share your app diagnostics when you do, so that we can dig deeper into your issue. The app will prompt you to share those.
Once we hear back from you, we'll do our best to assist you.
Thanks!
The Yoti team
I tried to book appointments several…
I tried to book appointments several times for weeks and couldn’t get any times or told different times it’s not very well managed, the guy who eventually helped me regain access to my account was great and it took 10 minutes but it shouldn’t be this hard when websites use Yoti for the only available age verifier and when the appointments are so sparse
April 9, 2026
Reply from Yoti
Hi Chrissy,
Thanks for leaving a review.
We are truly sorry for the frustration and delays experienced while trying to book an appointment. It shouldn’t take weeks to get the support needed.
Due to a significant increase in requests for video calls, our current systems have been stretched, but we are actively working on launching a new calendar tool to make booking much faster and more transparent.
We are very happy to hear that our agent was able to resolve the account issue so quickly once connected. We appreciate the patience shown as we make these improvements to ensure a smoother experience for all our users.
Kind regards,
The Yoti team
Reply from Yoti
Hi Abdul,
Thank you for your kind words.
Take care!
The Yoti team
Absolute shit
Absolute shit. Doesn’t work at all. Constantly hangs. “Something went wrong” etc. That Microsoft have outsourced such an important function to his bullshit offering beggars belief.
April 11, 2026
Unprompted review
Reply from Yoti
Hi Michael,
Our goal is to make digital identity and age estimation seamless.
While we handle thousands of successful checks daily as part of our partnership with Microsoft’s gaming platforms, we understand that technical hitches can happen. We would like to investigate why the app is hanging for you.
Please reach out to our support team at help@yoti.com and share your in-app diagnostics. Our team will be more than happy to look into this and get you back on track.
Take care,
The Yoti team
This app is not working properly
This app is not working properly
I want to scan my passport
And driving license not working please kindly I want to request team
And the team member I want to request to look for user
April 10, 2026
Reply from Yoti
Hi,
Thanks for leaving a review.
It seems, based on your support tickets, that you're stuggling to get a good quality photo of your documents.
Please refer back to our email, a few days ago, and follow the adivse to get the best image possible.
If you're still struggling, please feel free to reply back to our email.
Kind regards,
The Yoti team
Surely it says something when your…
Surely it says something when your average score is 2.1 out of 5. I certainly wouldn't purchase from anyone that has this low a score. Like so many others my experience has been negative and time wasting with a useless chat bot.
April 8, 2026
Unprompted review
Reply from Yoti
Hi Paul,
Thanks for sharing your feedback.
While we take every review seriously, we also look at the broader picture of our user experience. Currently, the Yoti app maintains strong ratings in the UK, with a 4.7 on iOS and 4.3 on Android.
To put things into perspective, the app has surpassed 20 million downloads to date. During Q4 2025, Yoti was installed over 1.7 million times. In that same period, we received roughly 11,000 negative reviews across both the App Store and Google Play Store combined. This means negative feedback accounts for only 0.6% of total installs.
While we’re always striving to improve and reduce friction for every user, these metrics suggest that the vast majority of our community is successfully using their Digital ID to navigate the world safely.
We appreciate you taking the time to write to us. If you have any specific technical feedback or hit a particular snag in the onboarding flow, we’d love to hear more.
Take care,
The Yoti team
Terrible software
Terrible software, despite multiple attemtps and following the guidelines it can't perform the identity check.
April 8, 2026
Unprompted review
Reply from Yoti
Hi Gregory,
Thanks for your review.
Where have you specifically got stuck? Was it an app flow or a web browser flow?
We'll be happy to help you out. Please go to support.yoti.com and check our FAQs. You can also get help from our AI Bot or create a ticket for our support team.
Take care!
The Yoti team
Reply from Yoti
Hi,
Thanks for leaving a 5 star review.
Take care,
The Yoti team
Nightmare
Useless, frustrating, a waste of time.
I´ve wasted too much time trying to use this app to waste it now explaining the whole ordeal I´ve been for days, while trying to use it.
Combined with the service of My Gov Scot (My account -it doesn´t allow me to include the link-), it is just appalling. I entered in a loop with the two of them trying to create an account to book online on the NHS.
April 7, 2026
Unprompted review
Reply from Yoti
Hi Gema,
Thanks for leaving a review.
Could we ask you to reach out to our support team at help@yoti.com? They should be able to assist you with this issue.
Kind regards,
The Yoti team
Good product, poor after-care
The product works OK but the after-care service is awful. Trying to get hols of people requires constant pestering
April 6, 2026
Reply from Yoti
Hi Ben,
Thank you for sharing your feedback with us.
We genuinely value your partnership and are sorry to hear that our recent communication hasn't met your expectations.
As our client base grows, we are working hard to balance high-quality, personal account management with efficient technical and business account support.
Please feel free to reach out to us directly if there is a specific outstanding matter we can resolve for you immediately.
Take care!
The Yoti team
the team did not stop sending links…
the team did not stop sending links until i manage to conect
well done
April 3, 2026
Reply from Yoti
Hi,
Thanks for leaving a review.
We're really glad to read this. Thanks for sharing.
Have a great day,
The Yoti team
Reply from Yoti
Hi,
Thanks for leaving a review.
As per advise from our Support team, we cannot send invites to for screening/document checks. That part of the process relies with the organisation/employer that has asked you to conduct the check.
Please, as our team advised you before, reach out to your organisation/employer and ask them for a fresh new link. They should be able to provide you with one.
Kind regards,
The Yoti team
The function is beyond absolutely useless
The function is well beyond absolutely useless, how typical of the worst government in the UK's history to choose Yoti as their default ID identifier. The App keeps throwing you back to a stage you thought you'd already safely negotiated. Can't help feeling it's been designed that way, zero public testing, designed by techies, unusable by anybody else.
April 3, 2026
Unprompted review
Reply from Yoti
Hi Barrie,
Thanks for leaving a review.
We're sorry to read you had a negative experience. If you require any help with anything in particular, please reach out to our support team at help@yoti.com. We'll be happy to assist you.
Kind regards,
The Yoti team
Reply from Yoti
Hi Jesus,
Thank you for your kind words.
Have a great day!
The Yoti team
Easy Quick and Pro !
April 3, 2026
Reply from Yoti
Hi Benjamin,
Thank you for taking the time to leave a review.
Have a nice day,
The Yoti team
Unable to access Yoti account after registration…
Registered and then could not gain access to Yoti after using it. Don't have the time to keep on trying to access my Toti account. Super frustrated. Then asked the help desk to cancel a request for ID that I sent a client who had opted not to proceed (but I had instructed Yoti to send a reminder every 6 hours and the help desk could not accommodate that request. Please just close my account and then I will start from scratch with a new registration.
March 31, 2026
Reply from Yoti
Hi Keith,
Thanks for your review.
I’m sorry for the frustration. Because we don't have direct access to your account for security reasons, we can't manually cancel requests or delete profiles on your behalf.
We have sent an email with a step-by-step guide to help you:
- Regain access via the Yoti app or reset your MFA.
- Stop reminders by deleting the specific session in your Identity Portal.
- Start fresh by following the instructions to delete and recreate your account.
If these steps are still giving you trouble, please reply to our email. We’re happy to jump on a call and walk you through it personally.
Kind regards,
The Yoti team
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