YouBoat Reviews 

411
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Excellent, fast service, good communication and competitive pricing. Whether it be mail-order, or face to face in store YouBoat consistently go the extra mile. Not many companies of this size hear... See more

Company replied

Rated 5 out of 5 stars

Purchased a new drysuit and base layer. They shipped the products very fast and sent with a reputable courier whilst other retailers were sending 48 with Royal Mail in the middle of a strike! After tr... See more

Company replied

Rated 5 out of 5 stars

The price was much the same as other vendors, but they replied quickly via there "chat", when I enquired about their delivery cost. Initially they wanted to charge an additional £10 for an AB31 po... See more

Company replied

Rated 5 out of 5 stars

I'm a long term customer of YouBoat; their customer service is fantastic, their prices competitive and all the staff have an excellent knowledge of their products. There are a LOT of chandlery's dott... See more

Company replied

Company details

  1. Boat Accessories Store
  2. Recreation Center
  3. Sailing Store

Written by the company

A trusted marine chandlery both online and in our store for the past 10 years. We supply anything that you or your boat may require, all at the best prices. Based in Gosport Marina, Hampshire


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

411 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.6

All reviews

(411)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery at a reasonable price

Quick delivery at a reasonable price. Will shop again.

February 20, 2023
YouBoat logo

Reply from YouBoat

Hi Robert,

Thank you for taking the time to leave us a 5-star review. We aim to stock a large number of products at the best prices possible, so we're glad that your order went so smoothly. We look forwards to being able to assist with your future boating needs!

YouBoat Team

Rated 5 out of 5 stars

good value

good value, prompt delivery, happy repeat customer.

February 20, 2023
YouBoat logo

Reply from YouBoat

Hi Malcolm,

Thank you for taking the time to leave us a 5-star review. We're aim to provide the best service possible, and I'm glad we were able to achieve this with yourself. We look forwards to being able to assist with your future boating needs!

YouBoat Team

Rated 5 out of 5 stars

Fantastic chat with very good knowledge…

Fantastic chat with very good knowledge that's why I ordered my items Absolutely super fast delivery.will definitely use again.

February 15, 2023
YouBoat logo

Reply from YouBoat

Hi Neil,

Thank you for taking the time to leave us a 5-star review. I will pass your kind comments on to our customer service & logistics departments. We look forwards to assisting you with future orders!

YouBoat Team

Rated 5 out of 5 stars

Provided item promptly when it was…

Provided item promptly when it was unavailable from other chandleries and at a reasonable price. Delivery also within estimated time scale. Thank you.

February 16, 2023
YouBoat logo

Reply from YouBoat

Hi Keith,

Thank you so much for taking the time to leave us a 5-star review! We aim to stock a large number of products at the best prices possible, so we're glad that your order went so smoothly. We hope you will shop with us again soon!

YouBoat Team

Rated 4 out of 5 stars

Good value

Good value, straightforward website.

February 20, 2023
YouBoat logo

Reply from YouBoat

Hi John,

Thank you for taking the time to leave us a review. Let us know via email at websales@youboatmarine.com if you can think of anything we could do to improve our service. We hope you will shop with us again soon!

YouBoat Team

Rated 4 out of 5 stars

Good price and availability on the…

Good price and availability on the particular part I required.

February 6, 2023
YouBoat logo

Reply from YouBoat

Hi John,

Thank you for your review. We're glad that we had the item you required in stock and that the price was good. We hope you will shop with us again soon!

YouBoat Team

Rated 5 out of 5 stars

Calorifier

Great price and extremely efficient service and delivery.

February 13, 2023
YouBoat logo

Reply from YouBoat

Hi Martin,

Thank you for the 5-star review! We aim to keep our prices as low as possible so we're glad that you find our calorifiers to be well priced. We hope you will shop with us again soon!

YouBoat Team

Rated 5 out of 5 stars

User friendly site

User friendly site, great range of products competitively priced and quick efficient delivery.

February 13, 2023
YouBoat logo

Reply from YouBoat

Hi PJ,

Thank you for taking the time to leave us a 5-star review. We're glad that you find our website easy to use and that we could deliver your order to you quickly. We hope you will shop with us again soon!

YouBoat Team

Rated 5 out of 5 stars
YouBoat logo

Reply from YouBoat

Hi Luke,

Thank you for taking the time to leave us a review. We're glad that our prices please you and that we were able to get your order to you quickly. We hope you will shop with us again soon!

YouBoat Team

Rated 5 out of 5 stars

Good Service

Simple, quick turnaround, providing what I needed.

February 6, 2023
YouBoat logo

Reply from YouBoat

Hi,

Thank you for your 5-star review! We're glad that you found the whole process quick and simple. We hope you will shop with us again soon!

YouBoat Team

Rated 5 out of 5 stars

Great prices

Excellent service and great price for the jabsco water filter,

February 5, 2023
YouBoat logo

Reply from YouBoat

Hi Patricia,

Thank you for taking the time to leave us a 5-star rating! We're glad that we were able to offer you the item at a good price. We hope you will shop with us again soon!

YouBoat Team

Rated 4 out of 5 stars

PLB new battery

Very impressed with a one week turn-around for a replacement battery in my PLB1. But not mentioned on their website this firm do not do the work so you are better off going direct to Spares Marine in Dartmouth who charge £1 less and they are the ones who do the work.

February 10, 2023
Unprompted review
YouBoat logo

Reply from YouBoat

Hi,

Thank you for your review, we're glad that the turn-around for the PLB battery replacement was fast and we will pass this on to the Spares Marine team too. It does state on the description of our services that they are done by Spares Marine, which are a subsidiary company of ours, however we apologise if this was not clear upon purchase.
Thank you for bringing to our attention the price difference between us, we are meant to be the same so we will ensure that this is amended.

YouBoat Team

Rated 5 out of 5 stars

Best chandlery in the Solent

I'm a long term customer of YouBoat; their customer service is fantastic, their prices competitive and all the staff have an excellent knowledge of their products. There are a LOT of chandlery's dotted around the Solent, but its YouBoat I always choose.
Thanks YB team for all your help and great service.

February 8, 2023
Unprompted review
YouBoat logo

Reply from YouBoat

Hi Samuel,

Thank you so much for sharing your experience with us, we're glad that we're your favourite chandlery store - We hope to see you again in one of our stores again soon!

YouBoat Team

Rated 2 out of 5 stars

Overpricing

Wasn't impressed to see when i collected my fender socks that the price sticker had been overpriced by £2 increasing the price. I think that the policy you have is not good overprinting by over 10 percent to something you originally paid about £8 for, guess what, I won't be using you again or recommending you.

February 5, 2023
Unprompted review
YouBoat logo

Reply from YouBoat

Hi Mr Scholes,

We are sorry that you aren't happy with your experience form your online click & collect order. We apologise for any confusion, but this sounds like an anomaly where the incorrect sticker was applied to the outer packaging, which was then corrected by the shop staff. As you had already paid online, this had no affect on your order. We aim to provide the highest standards, both online and in-store and unfortunately missed the mark on this occasion. Your feedback will be passed onto the staff so we can avoid similar confusion again.

Kind Regards, YouBoat

Rated 5 out of 5 stars
YouBoat logo

Reply from YouBoat

Hi,

We really appreciate you taking the time to share your rating with us. We're glad that we were able to achieve your expectations.

YouBoat Team

Rated 5 out of 5 stars

Ordered and was delivered within a…

Ordered and was delivered within a matter of days with regular updates.

January 23, 2023
Unprompted review
YouBoat logo

Reply from YouBoat

Hi Gregor,

Thank you so much for your 5-star review, we will pass on how pleased you are with our service and communication to our customer service team!

YouBoat Team

Rated 5 out of 5 stars

Excellent

Excellent, I received my order in a timely manner

January 5, 2023
Unprompted review
YouBoat logo

Reply from YouBoat

Hi Ricky,

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We hope you enjoy your product.

YouBoat Team

Rated 5 out of 5 stars

arrived superquick and great price

December 16, 2022
Unprompted review
YouBoat logo

Reply from YouBoat

Hi,

Thank you for you 5-star review! We're glad we could exceed your expectations when it comes to our pricing and shipping times. We hope you shop with us again soon!

YouBoat Team

Rated 5 out of 5 stars

Purchased a new drysuit and base layer

Purchased a new drysuit and base layer. They shipped the products very fast and sent with a reputable courier whilst other retailers were sending 48 with Royal Mail in the middle of a strike! After trying on I needed a smaller size so they sent these immediately. They fitted perfectly so sent back the first order. They were so helpful with price matching and delivery - thoroughly recommend.

November 25, 2022
Unprompted review
YouBoat logo

Reply from YouBoat

Hi Pete,

Thank you for your review - we're glad that your experience was a positive one and that we were able to get your parcel to you safely and quickly! We hope you will shop with us again soon!

YouBoat Team

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