Switching to youfibre. SpliceLord was exceptional. Conscientious and patient with this 'old technophobe'.He took care around our property,nothing was damaged and he was very knowledgeable about his j... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Superb service! Engineer Muppo showed up as early as possible and done the installation within 45min. Internet went live immediately. We have 10x speed now than the previous BT internet which was c... See more
Customer service for this company is absolutely the worst, I dread to think how bad it will be when Virgin takes over. I spoke to an actual person, Darren, who stepped in and turned things around. Da... See more
Needed to cancel an erroneous switch request. Whilst I cancelled with the other provider, I needed to ensure both sides were aware. very prompt resonse on contact, ensuring the message was as submitt... See more
4.6
Excellent
89K reviews
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Replied to 99% of negative reviews
Typically replies within 24 hours
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Malcom was very good and appears to…
Malcom was very good and appears to have sorted the problem.
May 29, 2026
Unprompted review
Fantastic Support
YouFibre have been fantastic since starting with them. Started having a few small issues in regards to internet speed. Kelly was fantastic over the phone and sorted an engineer visit quickly.
May 29, 2026
Unprompted review
Good Customer Service
I have had to contact YouFibre regarding my renewal and a miscalculation of my bill. I received excellent customer service from Khaliphile S.
May 29, 2026
Unprompted review
Great service provided along with super…
Great service provided along with super fast a convenient installation Sharafat Ali. Definitely recommend
May 29, 2026
Unprompted review
Brilliant help me alot top man ...
Brilliant help me alot top man .... Asavela is brilliant helpful kind and done the job for me
May 29, 2026
Unprompted review
Engineer Wayne L was polite and very…
Engineer Wayne L was polite and very helpful. Nothing was to much trouble.
Great service.
May 29, 2026
Unprompted review
great service
had a ticket resolved by Lerato C, fast and great customer service.
May 29, 2026
Unprompted review
Spoke with Koketso on the phone today…
Spoke with Koketso on the phone today who was very helpful and resolved my billing problem straight away. She was really helpful and kind Really grateful Thankyou.
May 29, 2026
Unprompted review
Perfect service - great customer support
I’ve had no issue since joining YouFibre and I would happily stay with them however when I rung them to see what can be done since I’m moving to a new area I’m told they don’t have coverage there so unfortunately I will have to leave in a couple of months thankfully because they can’t supply me they are going to waver my contract leaving fee. I spoke with a worker at customer service called kopano and he was very good at explaining what would happen next when the moving process happens so all good things from my experience
May 29, 2026
Unprompted review
Noxolo was very helpful
Noxolo was very helpful, and delivered a very understanding and friendly service. Very much appreciated.
May 29, 2026
Unprompted review
No communication.
Firstly, I had an email saying an engineer would visit the property between 8 a.m. and 1 p.m. He never turned up. At 13:45, after constant messaging, I was told he did it remotely, so I wasted the whole day waiting for someone who was not going to turn up. There was no communication from YouFibre that it had been done. Even more shocking is that my signal issue could have been sorted six months ago, and I was left to constantly complain about it. Why was the signal not increased then, leaving me with a substandard connection? I would like to add that I have responded to YouFibre's message and emailed them directly and I stand by every word I said above, that the whole saga from November has been a shambles. And to find out they could have done something about it six months ago and let it get to this stage sums up my whole experience with the company. You supposed to have fixed the issue on Friday. It is sunday and I am having signal issue again and it will not connect to my laptop !!!
May 29, 2026
Unprompted review
Reply from YouFibre
Hi L Murcutt,
We’re very sorry to read that you’ve been experiencing signal issues and that you were left waiting for an engineer without being notified that they would not be attending. Instead, they will fix the issue remotely. We completely understand how inconvenient this must have been, and we sincerely apologise.
Please allow us the opportunity to look into the above-mentioned issues and find out what may have happened. We want to ensure this is addressed and that you receive the support you need moving forward.
Kindly respond to our request for information, so we can investigate further and assist you as a priority.
Sincere regards,
Team YouFibre
I was offered you fibre and was told…
I was offered you fibre and was told they would buy my existing contract out to which they honoured a special mention to Ryan W whom made the process run smoothly thankyou
May 29, 2026
Unprompted review
Sharafat was excellent the service was…
Sharafat was excellent the service was perfect would highly recommend thanks guys amazing.
May 29, 2026
Unprompted review
Dreadful broadband and customer service…
Dreadful broadband and customer service not responsive.. Ever since BRSK was merged with Youfibre I've noticed Internet speed drops and sometimes even cuts, I'm supposed to have 150Mbps both ways, now it's dropping to 24Mbps or less, and lately it's happening almost every day. I tried to contact support, not picking up calls, raised a ticked on the app explaining all this morning, no response so far (not even an email confirming) tried the 'Start troubleshooting steps" feature on their web, it stays there with the spinning wheel forever... just dreadful. I've been with Virgin for several years, no problem at all, switched to BRSK last year with promises their Fibre broadband was faster and more reliable, this is far far from reality, soo disappointing.. at least BRSK used to respond..
May 29, 2026
Unprompted review
Reply from YouFibre
Hi Ernesto,
Thank you for reaching out to us. We’re very sorry to hear about the speed issues you’ve been experiencing, and we completely understand how frustrating this can be.
Please note that Wi-Fi speeds can be affected by a number of factors, such as the distance from the router, the number of devices connected, and whether your devices are capable of reaching speeds of up to 150 Mbps.
That said, we would like the opportunity to assist you with troubleshooting and to investigate what may be causing the issue. Kindly respond to our request for information, so we can look into this further and provide the support you need.
Sincere regards,
Team YouFibre
Lathi was very patient and gave me all…
Lathi was very patient and gave me all the options.
Was also able to ask all the questions and those answered.
Therefore able to make an informed choice.
May 29, 2026
Unprompted review
Nibz and Aiva
Very professional servis -Nibz and Aiva I highly recommend
May 29, 2026
Unprompted review
Instalation day went like a breeze…
Instalation day went like a breeze Stevie the fibronaught was great turned up on time cleaned up as he went and left the place spotless. So far so good yet to evaluate the broadband speeds etc
May 29, 2026
Unprompted review
Great installation experience with Matt
Just moved into a new flat and YouFibre were the only one provided a good amount of mbps. It was quick and easy to set up installation. Received good communication and frequent reminders of installation appointment. Matt arrived on time and gave me an estimate of when he would be arriving which was really helpful. His installation was quick, tidy and professional. He was also lovely to speak to. Thanks again!
*Snuppa*
May 29, 2026
Unprompted review
After what was going to take 3 weeks to…
After what was going to take 3 weeks to install they managed to sort me out quicker. Excellent customer service and thank you to the engineer, fibronaut very professional outstanding job good communication skills very helpful. Thank you
May 29, 2026
Unprompted review
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