YouFibre Reviews 89,074

The worst company I ever came across. If I could give minus I would.
Beware of this company.
An engineer came to install the internet and router and gone before connection was completed. In the meantime they informed previous provider that they can switch off. So we were left without internet apart from our phone data which were at their limit.
When tried to call them, they have no support between 6pm to 9am. Eventually on the following morning I spoke to them and they were unable to help apart from saying we apologise and bare with me on the line which I did for nearly an hour just for them to tell me that they can’t guarantee when an engineer will be able to come here.
I have cancelled them while on the cooling period and while zero service was provided. I did get an email to tell me I need to pay them the rest of the contract which is basically all of it. Weird and there me thinking that a contract binds two sides.

Had broadband installed today with YouFibre and the engineer, Nibz, was outstanding from start to finish. He arrived on time, was professional, friendly, and explained everything clearly throughout the installation. The setup was done neatly and efficiently, and he made sure everything was working perfectly before leaving. Really impressed with the service and attention to detail. A credit to the company, thanks again, Nibz!

Jason D, attended and confirmed the fault. Rectified the situation promptly and efficiently. Great job.

Just great, no issues since first setup, except one short downtime a while ago. Customer service is good although an easy to find phone line would be helpful.

Paul R *

Was such a great help to me ! I had no WiFi and he sorted it super quickly, explained everything perfectly , helped me log back in to any devices as I needed a new router , went the extra mile ! I have a happy son now who can play on his games again !

Thankyou Paul R

Waseem came nice and quick fixed my Internet very speedy thanks again.

Initial service not off to a great start, lots of phone calls/emails backwards and forwards troubleshooting. Eventually had to get an engineer out. Marc came and was brilliant. Problem solved within five minutes! Can’t fault Marc in the slightest

Owen W,
Was very helpful and informative.
He had a very pleasant and caring manner. He took the time to check everything and answer all our questions to the best of his abilities and explained what he thought was best to do.
He could teach the sales and telephone/chat room staff a thing or to about how to deal with customers.

Contacted customer support by chat, problem was resolved straight away by Arbab H, he was really helpful & professional 5+ stars

Dustin provided outstanding service from start to finish. He was friendly, professional, and took the time to explain everything clearly without any pressure. He went above and beyond to make sure I got the best setup for my needs and answered all of my questions promptly and thoroughly.

What really stood out was his knowledge and willingness to help. He made the whole process smooth, straightforward, and stress-free. It's rare to come across someone who genuinely cares about delivering a great customer experience, but Dustin certainly does.

A real credit to YouFibre. Thanks again for all your help, Dustin!

Quick response. Concise and to the point Kamyar was very helpful

Amazing service, good communication, explained everything really well and amazing outcome. Chris.s

Incredible service. Andrew W, the engineer was brilliant and couldn’t have been more helpful. Very, very pleased

Paul SIURDYBAN, field service engineer, is very knowledgeable and patient to explain/answer all my naive questions. The Youmesh was not working fully but Paul solved the problem very quickly.

After months of frustration trying to get my issue resolved, Sadie and Tshililo completely changed my opinion of YouFibre.

I had been going back and forth for a long time regarding my account credit, billing concerns, router issue, and speed problems, and honestly felt like I was getting nowhere. I was incredibly frustrated and at the point where I was ready to walk away from the company altogether.

Then Sadie got involved and immediately took ownership of the situation. She listened, understood the issue properly, and resolved the agreed credit on my account quickly and professionally. After such a long and difficult experience, it was a huge relief to finally deal with someone who genuinely cared about fixing the problem.

Tshililo was also fantastic. They clearly explained the billing and direct debit side of things, reassured me that no payments would be taken during the credit period, and arranged for a WiFi 7 router to be provided to help address the speed issues I had been experiencing.

Both Sadie and Tshililo were professional, helpful, clear, and genuinely proactive. They are shining examples of what great customer service should look like, and honestly, everyone else I dealt with previously could learn a thing or two from them.

They turned what had been an extremely negative experience into a positive one, and because of their help, I am now happy to remain a YouFibre customer. Credit where credit is due, they were both brilliant.

Youfibre network is absolutely excellent with low price and faster network. Have been a subscriber for the past 18 months and I have never been disappointed. Asavera is a good agent that is always ready to help at all time.

Polite, prompt and efficient service by Muppo. The whole process took about 80 minutes, and there was minimum disruption.

Needed to cancel an erroneous switch request. Whilst I cancelled with the other provider, I needed to ensure both sides were aware.
very prompt resonse on contact, ensuring the message was as submitted. Appreciate the backup doing so and assistance by Muhammad Amin was first class,

Resolved quickly issues that I had was very nice and clear expansion from costumer service side very happy

Kelly was very helpful and patient.