Youi Reviews 28,943

I have had issues before with previous insurance companies not wanting to insure my car after I wrote my last one off. Youi was the only company that took my situation and still was able to provide me with a cover that best suited me and circumstances. The whole youi team has been very professional, understanding and friendly.
The only downside is I pay over double what I would at other insurance companies however, the extras and benefits I receive from being a youi customer definitely makes up for it.

Having spent 30 years building call centres and sales teams, I’m a tough critic, but my experience with Youi was outstanding. The agent I spoke with was incredibly professional and made the process of transitioning three new policies—after decades with my previous insurer, Shannons, completely seamless. It was a refreshing reminder that great service is all about the people. High-quality support and excellent value for money. Highly recommended.

Excellent service

Applied for a green slip and saved $100, after comparing other quotes I was very happy to go with Youi for my green slip

What a surprise to actually to speak with a real person. Before calling YOUI, I have been with my previous insurance for 43 years. So much for Loyalty (NRMA). Tash was the great lady I spoke to. And signed up mine and my wife’s cars. Very happy with the new policy’s, saved lots of $’s. Thanks YOUI and Thanks Tash.

Very helpful gentleman on the phone - I thought I'd just get a comparison quote and was bowled over by the savings! YOUI worked out my quote in a detailed way- according to my car usage - I'm basically retired now so don't drive heaps - instead of my old insurer who just give a generalised, blanket quote..
I won't get any insurance now unless firsy checking with YOUI 🙏🏆👌

So easy and well presented, lovely phone manners even at 730pm
The best!!

I was lucky enough to work with Dale from Youi to go through my newest insurance policies. By moving my car over to Youi I saved $700. I also moved my motorcycle over and purchased contents insurance. It was a please to work with Dale. Everything was explained, there was no pressure or hard sell. I am very happy

Miko was so helpful and professional. He provided a really high level of service and was so thorough and knowledgeable. An absolute pleasure signing up with Miko. Would recommend to my friends and family. Keep up the great work!

I really found the staff whom I spoke with lovely, helpful and made me feel like I was important!
Great consistent service, every time I have needed to ask, it has never been a problem. 5 star service.

Mark was very helpful and went beyond what I expected to have my premium reduced.

Thanxx guys for ur prompt service quick n efficient no long waits on the phone thanxx for ur help

The price wasn't much different from my last Comprehensive insurance per year, but included extra services such as roadside assistance. Kelly, the customer service rep, was very knowledgable re the product, and and very clear in explanations. She was competent and very friendly, patient and helpful.

KYLE was so friendly and helpful throughout the whole process. He explained every part of the claiming process and welcomed questions at all times.

I have to commend the customer service that I received. The person I spoke with was genuinely helpful and friendly, helping me assess my insurance needs, and bringing a saving of $600 a year for a cover that exceeded what I was currently paying for. Thanks!

Joseph provided an extremely professional call experience and helped me fulfil all my needs! Car wise obviously.

Mavis was very friendly and professional. She answered all my questions fully and I felt well-supported. Thank you Mavis!