You Know Who's Reviews 3,607

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products and the fantastic prices, often highlighting great value for money. Many consumers also appreciate the efficient delivery service, noting that items arrive quickly and in good condition. The ease of ordering and the overall positive shopping experience are frequently mentioned. However, some customers were dissatisfied with issues related to their orders, such as missing items or incorrect sizes and colors being sent. A few people also experienced longer delivery times than expected, and some noted that the quality of certain items, like specific pillows or clothing, did not meet their expectations.

What people talk about most

Product

Reviewers mention positive feedback about product quality and value. Many customers are delighted with the... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality of... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting quick delivery times... See more

Order

Clients share ambiguous opinions on order experiences. Many reviewers express frustration with issues such as... See more

Price

Users describe positive interactions with price, frequently highlighting great prices, excellent value, and... See more

Based on these reviews

Rated 4 out of 5 stars

Happy with first order , however can’t review second order as have not received yet . The reason for delay is warehouse move , but after my order which I was informed would be delayed , I was sent... See more

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Rated 4 out of 5 stars

Excellent prices.Delivery took a long time. Some items returned, refund given very quickly. Will buy from here again but could I suggest that the composition of the garments are given. I cannot wear... See more

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Rated 4 out of 5 stars

I have recently bought a microfibre duvet which is fantastic and two bouncy pillows, also fantastic and really good quality. The girls ex M&S grey tights seemed to lose their elastic straight away... See more

Rated 4 out of 5 stars

I'm on my 4th order, on my 1st order I had something wrong, this was dealt with very quickly, I received a return label, sent the item back & was refunded swiftly. I will continue to use this company... See more

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Rated 5 out of 5 stars

Amazing! Lovely garments! Quick delivery! Great value for money! Only thing I would say, DONT size up on the men's pjs! My husband and daughter (who likes boy fitting stuff) are going to be wear... See more

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Rated 4 out of 5 stars

My order was delivered promptly and in excellent condition. One of the items in my order was out of stock so was a little disappointed as this wasn't mentioned when I ordered it. This is the reason... See more

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Rated 5 out of 5 stars

This is one occasion when a YouTube advert caught my attention - a snippet from This Morning - so I simply had to check You Know Who's online. ...and bought new booties and Christmas decorat... See more

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Rated 4 out of 5 stars

I purchased girls' tights, socks, girls trousers and two girls mystery bags. The tights, socks and trousers were all excellent quality and from well known shops. The mystery bags, I wouldn't buy aga... See more

Rated 5 out of 5 stars

Very pleased with the items I bought. Most items have a number of reviews which helps guide your purchase, particularly with sizing. As it was my first order I just ordered a few things to see how it... See more

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Rated 3 out of 5 stars

Really good experience apart from delivery. Yodel are rubbish. Gave a pickup point that isn't available. Their app doesn't work. I would've given 5 stars but Yodel as 'You know who's' chosen delivery... See more

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Rated 5 out of 5 stars

I love that I get regular emails pointing out fabulous bargains! This is a great company where everything I’ve bought has been great quality, at a fabulous price and delivery is also good.

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Rated 5 out of 5 stars

I purchased a black jacket. It is a River lsland jacket priced at £49, l paid £10. Its a perfect addition to any outfit. It was easy to navigate the YKW website, both ordering and delivery was a r... See more

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Rated 4 out of 5 stars

My order arrived very well packaged and in good time. All my items were in the original packaging. The prices are excellent! The sizes are a bit hit and miss. Unfortunately I had to return a lot of... See more

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Rated 5 out of 5 stars

Another great selection of higher end brand items at bargain basement pricing. Especially the Saints and Sinner gillet, this is my 3rd S&S item bought from Youknowwho.

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Rated 5 out of 5 stars

Great prices quality customer service. Unfortunately the item I bought had to be returned but it was lovely item just took big on me and unfortunately don't have it in my size. Would definitely use ag... See more

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Rated 4 out of 5 stars

Website was easy to use - and the products I ordered came fairly quickly and were much better quality than I had expected for the price so I'm very pleased and will use the site again.

Rated 5 out of 5 stars

I have ordered several times from the website and have always been happy with both the ease of ordering and my items arriving. The items I’ve bought have been good quality and I’ll be ordering again.

Company replied

Rated 3 out of 5 stars

The items represent good value, but the despatch department is terrible, took delivery of 2 orders recently - both wrong; one order had an item missing which is impossible to prove that you haven't re... See more

Rated 5 out of 5 stars

Have bought a few items from this website and have always been happy with each purchase. Arrive when expected and love that it’s more local and not coming from china!

Company replied

Rated 3 out of 5 stars

Average quality items. Ordered a tracksuit aged 10-11, got track suit aged 12-13 in 10 -11 packet . Girls 3 piece set looks a bit grubby. Returns process was straightforward enough, use Royal mail... See more

Rated 5 out of 5 stars

Absolutely loved the items that I ordered. The quality is fantastic and the value was incredible. I'm really happy with my purchase and would definitely order from this company again.

Company replied

Rated 5 out of 5 stars

I ordered a large bundle of tshirts to put transfers on for my side hussle, wasn't expecting great things for £3 each but was surprised at the quality when they arrived. Happy with my purchase.

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Rated 5 out of 5 stars

First time to use this company and I have to say , it was a very positive result, easy to order , and my order arrived in good time , kept up to date with delivery. The quality of garments were reall... See more

Rated 5 out of 5 stars

Really happy with the coat I ordered Good quality and price Unfortunately it was to big so had to send back I have ordered things from here before And must say delivery is quick and never any p... See more

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Rated 1 out of 5 stars

Saw a decent priced jumper and decided to get it. I also picked up a hat and gloves on the delivery as fairly cheap but no extra delivery fee. Only the hat and gloves were delivered as the jumper wasn... See more

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Rated 5 out of 5 stars

Great choice of products all top quality items, superb fit and easy to wear, some astounding bargains to have, at very competitive prices

Rated 5 out of 5 stars

No problems from start to finish, ordered 9 pairs of pjs and they are exactly what I wanted and more than half the price, would definitely buy again.

Company replied

Rated 5 out of 5 stars

Absolutely amazing company, not very often you get good quality and low prices but this company is fantastic. I would highly recommend this company to anyone who is looking to purchase from here 😀.... See more

Rated 5 out of 5 stars

Great prices for wonderful items. Highly recommend them. And a pretty quick turnar9und from order to delivery. All items were packed perfectly too.

Rated 5 out of 5 stars

I purchased pillows, kids dress up outfits ,kids clothes and trainers. All great value especially pleased with the pillows and kids dress up 🤩 Also quick delivery 🚚

Rated 5 out of 5 stars

Easy website to navigate and browse/order goods. Goods are of good quality at great prices. They arrive quickly. Easy process to return items.

Company replied

Rated 5 out of 5 stars

Good quality clothing at a reasonable price. I have returned clothing and the returns are easy. I would definitely recommend You Know Who's.

Rated 5 out of 5 stars

I received Mens Straight Jeans 40R for only £8.99 including Delivery. Soft, loose and good quality. Well packaged.

Rated 5 out of 5 stars

Really professional service. Quick postage. Lovely items I bought two pairs of pyjamas nice material. Highly recommended seller. Thank you.

Company replied

Rated 1 out of 5 stars

Parcel was missing an item I'd ordered and been charged for. Two pairs of boots were marked and dented, and didn't look brand new. Quality of clothing was poor. My items were dispatched 3 days af... See more

Rated 5 out of 5 stars

Very happy with my purchases, all good quality& very reasonable price. I recommend them. Quick service too. 😊

Company replied

Rated 5 out of 5 stars

Great service from this company, delivery was quick and good value for money, will definitely buy from them again.

Rated 4 out of 5 stars

Heard about this site on Breakfast TV so had a look & spotted the jeggins I frequently get & pay £19.50 for but on this site they were £6! I ordered 2 pairs & paid £4.99 delivery that's still less tha... See more

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Rated 4 out of 5 stars

Received my first jumper and liked it very much I ordered a second one. They wash and dry so easily and no ironing required. Delivery normally good.

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Rated 3 out of 5 stars

Took over 6 days to receive and had difficulty getting in touch with customer service. Excuse was they have just moved ! Still waiting for a refund? Wasn’t informed that an item would be missing unt... See more

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Rated 2 out of 5 stars

Wrong colour garments sent. I ordered black and received navy. Ordered baby’s pyjamas for my granddaughter and there was a spelling mistake on them. Returning is too complicated so won’t be returni... See more

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Rated 1 out of 5 stars

Was going to.order some items though after reading reviews very much confirmed won't be ordering. Delivery company is acomcern and lack to zero customer service is also red flag. Thank uo7 trust pilot... See more

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Rated 1 out of 5 stars

Placed an order specifically for a jacket and ordered more than I needed. Latest update email this morning saying I had a partial refund for the one item I desperately needed. Order being delivered t... See more

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Rated 5 out of 5 stars

Easy to order emails sent on updates for delivery. Goods very good have ordered few times now and will continue.

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Rated 5 out of 5 stars

Excellent service, clothing good and nice quality, not had chance to open bedding and curtains due to having carpets fitted in bedroom but look good in the packaging, bought quite a lot of this site ,... See more

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Rated 1 out of 5 stars

I recently bought 4 pillows, two of them were hotel quality. I have never felt pillows like this, absolutely brick had and full of small hard pieces of what I take to be bits of foam. They are absol... See more

Rated 3 out of 5 stars

I purchased 4 Hotel quality pillows……….definitely not Hotel quality, they are absolute rubbish , but I did pay very little for them ! I cannot return them as they are classed as bedding. Also order a... See more

Company replied

Rated 5 out of 5 stars

Spot on website, service, products and delivery!!! Have used them regularly and would recommend you try it.

Rated 3 out of 5 stars

Good product at a good price but long wait for delivery. I realise it's December but 10 days for delivery is poor. Had a quick reply to email when I chased delivery and they apologised but think I'm... See more

Company replied

Rated 5 out of 5 stars

I've had a few things from here now and have been very pleased with quality and service quick delivery.

Rated 1 out of 5 stars

I bought a pair of pyjamas that had been reduced to eight pounds, which I thought was a good deal considering they were advertised as fleece material. Unfortunately, they were cheap in price and in qu... See more

Company replied

Rated 5 out of 5 stars

The clothes are amazing and such a great discount . Delivery is quick and I’ve never had to return anything yet .

Rated 3 out of 5 stars

Missing Item. I purchased a 2 for £x deal and only one was received. Eventually customer service sent me a refund for the missing item but I would rather have received the item. I have just received... See more

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Rated 5 out of 5 stars

Very impressed with this Company…quick delivery, great products and hassle free returns. Would definitely recommend.

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Rated 1 out of 5 stars

Parcel was apparently left at my front door when my safe place is back door, anyway no parcel received. This is the courier, Yodel who are the worst, but apparently nothing can be done until I fill i... See more

Rated 5 out of 5 stars

Really good service. Lovely quality jumpers. The slippers will be put away for presents. Quick delivery all round good buy. X

Company replied

Rated 1 out of 5 stars

Order YKW#601571 received -ordered two men’s & one child’s jumper - one of the mens jumpers is missing from parcel and no dispatch note included in package. No refund, no contact to advise out of sto... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Clothing Store

About You Know Who's

Written by the company

High street brands for less.

You Know Who`s offers branded products, such as clothes and homeware, for discounted prices. Clothes ranges from ladieswear, menswear, kids clothes, school wear and so on.

Products are available both online and in a physical You Know Who`s shops across United Kingdom.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

Replied to 50% of negative reviews

Typically replies within 1 month

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Rated 3 out of 5 stars

10 days to deliver!

Good product at a good price but long wait for delivery. I realise it's December but 10 days for delivery is poor. Had a quick reply to email when I chased delivery and they apologised but think I'm unlikely to order again due to slow delivery.

December 8, 2025
Unprompted review
You Know Who's logo

Reply from You Know Who's

Hi there,

Thank you for your feedback and for acknowledging the time of year.

December is an extremely busy period for both ourselves and our courier partners, and while we always do our best to dispatch orders as quickly as possible, delivery times can be longer during peak Christmas trading due to the high volume of parcels moving through courier networks.

We’re pleased to hear you were happy with the product and that our team responded promptly when you got in touch. Your feedback is appreciated and helps us continue reviewing our processes during peak periods.

— The You Know Who’s Team

Rated 1 out of 5 stars

2 confirmed orders - both orders items missing and only some items refunded

2 confirmed orders, no update in 2 weeks and then emails on the day of delivery to notify some of the items were out of stock and are being refunded.  This happened with both orders.

Having opened the 2nd delivery, it contains 4 sets of pjs - not the 5 ordered as a family set. Closer inspection shows that only XL set sent was mens XL when the size ordered in men's was XXL, and there is no set of ladies family pjs. There has also been no refund for pjs notified despite the dispatch note clearly circling the family pjs along with the two items that were notified as missing from the order by email.

Secondly, your company clearly knew they had not dispatched all the items for the confirmed order but held notification back for 2 weeks. 4 sets of family pjs for a family of 5 on a confirmed order is a let down and defeats the purpose of ordering matching family pjs for the whole family for Christmas. Had they notified the confirmed order could only partially be fulfilled the whole order would have been cancelled and placed elsewhere instead of being left in the lurch with 4 sets of pjs the week before Christmas.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing!

Amazing! Lovely garments! Quick delivery! Great value for money!

Only thing I would say, DONT size up on the men's pjs! My husband and daughter (who likes boy fitting stuff) are going to be wearing nightdresses as PJ tops for Christmas Eve photos!🤣🤣🤣❤️❤️

Overall though, absolutely FIVE STARs! ⭐️ ⭐️ ⭐️⭐️⭐️

December 11, 2025
Unprompted review
You Know Who's logo

Reply from You Know Who's

Thank you so much for the lovely review ⭐⭐⭐⭐⭐

We’re really pleased to hear you were happy with the garments, value, and delivery. Your sizing note is appreciated too and will definitely help other customers when ordering.

We hope the Christmas Eve photos are still full of laughs and festive memories — it sounds like they will be! ❤️🤣

Thank you again for taking the time to leave such positive feedback.

— The You Know Who’s Team

Rated 1 out of 5 stars

Don’t order from here!!

I’ve ordered quite a few times from you know who’s and have never had a bad experience until now.
Ordered 2 separate orders, no sign of any delays mentioned on their website, a week came and went still no sign of my orders being dispatched. I had to contact them to find out what was going on, asked them to cancel both orders due to the length of time packing and shipping was taking, they claim to have never received that email (conveniently) even though I could see my reply asking to cancel when I replied to them. Orders eventually arrived, 2 items missing from one order and then they sent me men’s pyjamas instead of ladies, have emailed on several occasions and now they’re ignoring my emails to resolve this. So as they do not wish to resolve this I have raised an issue with Klarna (thank goodness I my Klarna debit card as they’re helping recover the funds) and they still continue to not want to help, so you can have a bad review instead, this is how they treat their loyal customers.

November 28, 2025
Unprompted review
You Know Who's logo

Reply from You Know Who's

Thank you for taking the time to leave a review.

We have carefully checked the full email thread relating to these orders. The message referred to as a cancellation request was received with no content in the body of the email, which meant we were unable to action a cancellation at that point. In the absence of clear instruction, orders continue through processing as normal.

During the run up to Christmas, we also sent an email to all customers with open orders outlining estimated dispatch dates based on the day their order was placed, to help manage expectations during an exceptionally busy period.

Any issues reported after delivery were reviewed and handled in line with our standard process. Emails are not ignored, although response times can be longer during peak periods and multiple follow-up emails can sometimes cause delays.

We appreciate your feedback and will continue to use it to improve our service.

— The You Know Who’s Team

Rated 1 out of 5 stars

Nightmare

Nightmare. I've ordered from this company once before and everything was fine. Recently I made an order for some Christmas pajamas and on checking out the shop ap has created multiple orders which one I didn't even confirm. I emailed to ask to cancel one order number YKW#574243 and they did no problem and I was refunded. Over a week and half and my order for pajamas still hadn't been dispatched I asked to cancel order number YKW#574253 they said fine I'll receive a refund in 5 days. 6 days go by and I ask about the refund. They start sending me the refund for the first order so I emailed back and told them to check the order number again as this wasn't the order I was referring to and told them the value of the order. They they send a blank email back so I told them I'm a bit confused I've received a blank email. They once again email me the order refund for the first order refund. I'm not getting anywhere with them it's like talking to a wall. Have to try and claim back of the bank.

December 11, 2025
Unprompted review
You Know Who's logo

Reply from You Know Who's

Thank you for taking the time to leave a review.

This situation was the result of a simple misunderstanding caused by multiple orders and similar order numbers, which can unfortunately happen during very busy periods. Our customer service team are human, and while mistakes can occur, there was no intention to cause confusion or delay.

We’re pleased to confirm that the matter was resolved and the correct refund was processed. We always aim to act fairly and to put things right once issues are clearly identified.

We appreciate your feedback and the opportunity to clarify what happened.

— The You Know Who’s Team

Rated 1 out of 5 stars

Parcel was apparently left at my front…

Parcel was apparently left at my front door when my safe place is back door, anyway no parcel received. This is the courier, Yodel who are the worst, but apparently nothing can be done until I fill in a form which I have requested from You Know who's 3 times now and not received. So the parcel going missing gets a zero and so does their customer service.

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

ordered matching christmas pjs for my…

ordered matching christmas pjs for my family on 29th november then received an email on 5th december to say one of my items is out of stock but all the others have been dispatched, disgusting service i will not use this site again for that reason as im having to go out and buy more pajamas as one child will be left out

December 5, 2025
Unprompted review
Rated 1 out of 5 stars

Order item on 24th November

Order item on 24th November , You know who’s did not bother to ship until 2nd December , now Items are out of stock . Really bad company to order with .They do not care about customers and did not even email me to tell me goods were out of stock . Do not buy from here .

December 2, 2025
Unprompted review
Rated 1 out of 5 stars

Illusion of a bargain, Reality waste of money

Parcel was missing an item I'd ordered and been charged for.
Two pairs of boots were marked and dented, and didn't look brand new.
Quality of clothing was poor.
My items were dispatched 3 days after ordering, then took a further 14 days to be delivered through Yodel.

November 8, 2025
Unprompted review
Rated 4 out of 5 stars

Heard about this site on Breakfast TV…

Heard about this site on Breakfast TV so had a look & spotted the jeggins I frequently get & pay £19.50 for but on this site they were £6! I ordered 2 pairs & paid £4.99 delivery that's still less than in pay for 1 pair! I'm laughing! Only let down is they use YODEL & they are the worst in my opinion!

October 1, 2025
Unprompted review
You Know Who's logo

Reply from You Know Who's

Hello,

Thank you so much for sharing your feedback with us! We’re delighted to hear you discovered us through Breakfast TV and found such a great deal on your favourite jeggings — that’s exactly what we love to hear!

We really appreciate your honesty regarding the delivery service too. We’re sorry to hear Yodel didn’t quite meet your expectations, and we’ll be sure to pass your comments along to our delivery partners.

Your support means a lot, and we hope to welcome you back again soon for more fantastic finds.

Kind regards,
The You Know Whos Customer Care team.

Rated 5 out of 5 stars

Excellent value and quality. I'm thrilled with my purchases and the service

This is one occasion when a YouTube advert caught my attention - a snippet from This Morning - so I simply had to check You Know Who's online. ...and bought new booties and Christmas decorations for a steal.

The fact I was offered free postage the next day so my order was just for the products all tagged and brand, was even better.

I ordered on the Monday and the excellent Yodel tracking let me know which day, then within which time scale it'll be delivered and it was exactly that by Wednesday. . . you can't ask for better.

Exceptional value and great service from beginning to end.

I'd highly recommend You Know Who online store and will be returning when I need anything or when I'm curious on what's available.

November 3, 2025
Unprompted review
You Know Who's logo

Reply from You Know Who's

Hello,

Thank you so much for taking the time to leave such a thoughtful review. We’re genuinely grateful for your lovely words and delighted to hear that you enjoyed your experience from start to finish. It means a great deal to know you were pleased with your order, the delivery, and the value too.

Your recommendation truly brightened our day — we can’t thank you enough for your support and kindness. We look forward to welcoming you back again soon for more finds you’ll love!

Kind regards,
The You Know Whos Customer Care team.

Rated 1 out of 5 stars

Possibly a scam?/Possibly not - delivery charge not refundable !!

I made a purchase today and paid in full. Since then I have had txt messages/emails telling me I have not completed my purchase. OK. If they give me a refund for the items, I will not get the postage I have paid so I will still be £4.99 out of pocket. No way of contacting anyone before Monday, and then they say its upto 3 days( reply came on 27th) . This is my first use of this site, and I think it will be my last.
Thank you for your response , to explain what happened, but, the amount of messages I kept getting, to remind me something was still in my cart, was discerning. I will look forward to the delivery.

October 25, 2025
Unprompted review
You Know Who's logo

Reply from You Know Who's

Hi there, Thank you for your review. We can confirm your order and payment have been received successfully, and there are no issues with your purchase. The automated messages you received were sent in error and can be disregarded. Your order will be processed as normal.

Rated 3 out of 5 stars

Frustrating experience due to inaccurate stock updates

Disappointing experience. The website is poorly maintained and doesn’t accurately reflect stock levels — 4 out of 15 items I ordered were later cancelled, which I can only assume were due to them being out of stock (I only received a refund notification and no explanation as to why the items were cancelled). I wouldn’t rely on their online inventory or order again until the site is improved. This is 2025 not 1995!

October 15, 2025
Unprompted review
You Know Who's logo

Reply from You Know Who's

We’re sorry to hear about your disappointing experience. We did recently make some major updates to our website and stock system, which unfortunately caused a few temporary inaccuracies with stock levels. This has now been resolved.

Your refund for the unavailable items was processed automatically, which is why you received a refund notice without a separate explanation. We understand how frustrating this must have been and appreciate your feedback — improvements have since been made to prevent this happening again.

Rated 5 out of 5 stars

Very impressed with this Company…quick…

Very impressed with this Company…quick delivery, great products and hassle free returns.

Would definitely recommend.

October 20, 2025
Unprompted review
You Know Who's logo

Reply from You Know Who's

Thank you so much for your lovely review! 🌟 We're thrilled to hear you were impressed with our quick delivery, great products, and easy returns process. Your recommendation means a lot to us — we really appreciate your support and hope to see you shop with us again soon!

Rated 3 out of 5 stars

Long wait on delivery and pj’s were…

Long wait on delivery and pj’s were primary which I could have bought in the store cheaper( p&p) bumped it up!! Never again

October 15, 2025
Unprompted review
You Know Who's logo

Reply from You Know Who's

We’re sorry to hear you were disappointed with your order. Delivery times can sometimes vary depending on the courier and location, but we do our best to get all parcels out as quickly as possible. As for our products, we source from a range of trusted suppliers to offer great value and convenience by shopping online for less!. We truly appreciate your feedback and will use it to improve our service going forward.

Rated 5 out of 5 stars

No problems at all with this company

No problems at all with this company. It’s my go to online shop. Great value and delivery faultless.

October 20, 2025
Unprompted review
You Know Who's logo

Reply from You Know Who's

Thank you so much for your kind words! 💛 We’re delighted to be your go-to online shop and that you’ve been happy with both our value and delivery service. Your continued support means the world to us!

Rated 5 out of 5 stars

Really professional service

Really professional service. Quick postage. Lovely items I bought two pairs of pyjamas nice material. Highly recommended seller. Thank you.

October 10, 2025
Unprompted review
You Know Who's logo

Reply from You Know Who's

Thank you so much for your wonderful review! 💕 We're so pleased to hear you loved your pyjamas and that your order arrived quickly. Your recommendation truly means a lot — we hope to see you shop with us again soon!

Rated 1 out of 5 stars

Poor customer service

Poor customer service. I made a purchase on the 5 October and until now ( 19 October )have not received my order. I will never buy from you again.

October 5, 2025
Unprompted review
You Know Who's logo

Reply from You Know Who's

We’re really sorry to hear about the delay with your order. That’s certainly not the experience we want for our customers. Please reach out to our customer care team, at Online@youknowwhos.co.uk with your order details so we can look into this urgently and make it right for you. We truly value your feedback and appreciate the chance to resolve this for you.

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