Happy with first order , however can’t review second order as have not received yet . The reason for delay is warehouse move , but after my order which I was informed would be delayed , I was sent... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent prices.Delivery took a long time. Some items returned, refund given very quickly. Will buy from here again but could I suggest that the composition of the garments are given. I cannot wear... See more
Company replied
I have recently bought a microfibre duvet which is fantastic and two bouncy pillows, also fantastic and really good quality. The girls ex M&S grey tights seemed to lose their elastic straight away... See more
I'm on my 4th order, on my 1st order I had something wrong, this was dealt with very quickly, I received a return label, sent the item back & was refunded swiftly. I will continue to use this company... See more
Company replied
Company details
About You Know Who's
Written by the company
High street brands for less.
You Know Who`s offers branded products, such as clothes and homeware, for discounted prices. Clothes ranges from ladieswear, menswear, kids clothes, school wear and so on.
Products are available both online and in a physical You Know Who`s shops across United Kingdom.
Contact info
United Kingdom
- online@youknowwhos.co.uk
- youknowwhos.co.uk
4.2
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Missing item
Missing Item.
I purchased a 2 for £x deal and only one was received. Eventually customer service sent me a refund for the missing item but I would rather have received the item. I have just received a sales email advertising the same 2 for £x deal so they clearly gave stock. Disappointed with my first experience…..
October 9, 2025
Unprompted review
Reply from You Know Who's
We’re really sorry for the disappointment with your first order. Unfortunately, at the time of dispatch, the second item had gone out of stock — which is why a refund was issued straight away. We completely understand that you’d have preferred to receive the item, and we’re sorry for the frustration caused. Our stock levels have since been updated, which is why the deal is now available again. We do hope you’ll give us another try soon so we can make your next experience a great one. 💛
This was my first order
This was my first order , didn’t take long to come,it came as advertised very good.
September 30, 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your lovely feedback! 🌟 We’re delighted to hear your first order arrived quickly and was just as described. We really appreciate you giving us a try and hope to see you shop with us again soon! 💛
First time using this company
First time using this company. Good service and product perfect.
October 7, 2025
Unprompted review
Reply from You Know Who's
Thank you for your kind words! 💛 We’re so pleased to hear your first experience with us was a good one and that you loved your item. We hope it’s the first of many happy orders with us! 🌟
Really happy with the coat I ordered
Really happy with the coat I ordered
Good quality and price
Unfortunately it was to big so had to send back
I have ordered things from here before
And must say delivery is quick and never any problem getting a refund
Refund on took a few days
So can highly recommend this company
October 2, 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your lovely review! 💕 We’re so happy to hear you were pleased with your coat and that you’ve had great experiences with our quick delivery and smooth refunds. We really appreciate your recommendation and continued support! 🌟
I'm on my 4th order
I'm on my 4th order, on my 1st order I had something wrong, this was dealt with very quickly, I received a return label, sent the item back & was refunded swiftly. I will continue to use this company when I see something I would like to purchase. Delivery has never been a problem.
October 7, 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your wonderful review! 💛 We’re delighted to hear that our team was able to resolve your first issue quickly and that you’ve continued to shop with us since. It’s great to know delivery and refunds have been smooth — your loyalty means a lot to us! 🌟
Order was missing an item and an item…
Order was missing an item and an item that was not in good condition. I have messaged them and they have only got back to me regarding the item not in great condition, to which I sent a picture. Have not heard back from them about the missing item nor a reply from the picture I sent them.
October 3, 2025
Unprompted review
Reply from You Know Who's
We’re really sorry to hear about your experience and the delay in getting this fully resolved. 💛 Our customer service team has since been in touch to sort out both the missing and damaged items, and your refund has been processed. We truly appreciate your patience and understanding while we put this right.
Unhappy customer
Took over 6 days to receive and had difficulty getting in touch with customer service.
Excuse was they have just moved ! Still waiting for a refund? Wasn’t informed that an item would be missing until I opened the package which eventually arrived after complaining to both them and YODEL! There was a scrappy bit of paper which looked like it had been torn from a sheet of paper. Not professional at all. Disappointed to say the least. The products were ok, apart from the missing one.
October 7, 2025
Unprompted review
Reply from You Know Who's
Response:
We’re very sorry to hear about your disappointing experience. 💛 You’re absolutely right — the warehouse move did cause some unexpected delays, and we completely understand how frustrating that must have been. Our team has since issued your refund for the missing item, and we’ve now improved both our packaging process and communication to ensure this doesn’t happen again. Thank you for your patience and feedback — it really helps us do better.
I ordered Saint and Sinner Navy Quilted…
I ordered Saint and Sinner Navy Quilted Coat and there was a mix up with what got delivered, there was a delay in response BUT they have sorted it and sent the right item out straight away and I received it the next day, they also arranged for a courier to pick up the item that was mixed up, I will definitely be shopping with them again.
October 2, 2025
Unprompted review
Reply from You Know Who's
We’re so sorry for the mix-up with your order and the delay in getting it sorted. 💛 Our recent warehouse move caused some unexpected delays in responses, but we’re glad to confirm this has now been fully resolved. We truly appreciate your patience and understanding — thank you for bearing with us while we got everything back on track.
Highstreet brand half the cost!
The pj's i bought were exactly where I thought they were from!!!!! Im so happy I've saved £30 !
October 7, 2025
Unprompted review
Reply from You Know Who's
That’s amazing to hear! 💕 We’re so glad you’re happy with your pyjamas and the great savings you made — it’s always a win finding the same quality for so much less! Thanks for sharing your excitement with us. 🌟
Lovely jumpers
Received my first jumper and liked it very much I ordered a second one. They wash and dry so easily and no ironing required. Delivery normally good.
October 6, 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your lovely review! 💛 We’re thrilled to hear you loved your jumper so much that you ordered another — and that it’s easy to care for too! We really appreciate your kind words about our delivery and hope you continue to enjoy your purchases. 🌟
You get what you pay for
I ordered a large bundle of tshirts to put transfers on for my side hussle, wasn't expecting great things for £3 each but was surprised at the quality when they arrived.
Happy with my purchase.
September 23, 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your lovely review! 💕 We’re so pleased to hear you were pleasantly surprised by the quality of the T-shirts — they sound perfect for your side hustle! We really appreciate your support and hope to see you shop with us again soon. 🌟
Avoid ordering
Ordered at the start of September. My parcel didn’t track for over two weeks. At first they responded to my messages and told me to just keep waiting. Eventually they stopped responding and just didn’t even reply to me. I then had to chase a refund through my bank for the missing parcel.
It never arrived - I got an empty bag on my doorstep!! You stopped replying to any emails. Thank god my bank saw sense.
October 5, 2025
Unprompted review
Reply from You Know Who's
We’re very sorry to hear you were disappointed with your delivery experience. Our team did stay in touch throughout the delay and shared updates directly from Yodel, who unfortunately faced an unexpected hold-up at their depot at that time. We’re glad to see your parcel was safely delivered on the 2nd of October, and we truly appreciate your patience during the delay. Your feedback is important to us, and we’ll continue working with our couriers to prevent similar issues in the future.
Reply from You Know Who's
Thank you so much for your lovely review! 💕 We’re thrilled to hear you were happy with the quick delivery and fantastic quality. Your support means a lot to us! 🌟
Unfortunately i didn’t receive my…
Unfortunately i didn’t receive my parcel but yodel are saying they delivered it to my door. I never signed or accepted it but apparently ive received it. Really unhappy and will not be ordering anything again
September 25, 2025
Unprompted review
Reply from You Know Who's
We’re really sorry to hear about the delivery issue with your order. 💛 We completely understand how upsetting that must have been. We can see our team raised a claim with Yodel right away and issued you a full refund once it was clear the parcel hadn’t been received. We’re glad we could resolve this for you and truly appreciate your understanding throughout the process. 🌟
What a wonderful find
What a wonderful find, accidental but so pleased. Its nice to see a family shop doing so well. I had a few hiccups, but was resolved and given extra discount. Thank you all
October 3, 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your lovely review! 💕 We’re so happy you found us — even by accident! It’s wonderful to hear your issue was quickly resolved and that you were pleased with the service. We truly appreciate your kind words and support for our family-run business. 🌟
Happy with first order but-
Happy with first order , however can’t review second order as have not received yet .
The reason for delay is warehouse move , but after my order which I was informed would be delayed , I was sent an offer for free delivery on my 3 rd order . I feel as a gesture of goodwill the orders delayed by moving premise should have been offered free delivery for inconvenience .
Thanks
October 2, 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your honest feedback and for your patience with your recent order. 💛 We completely understand your frustration regarding the delay caused by our warehouse move — and you make a very fair point about free delivery as a goodwill gesture. We truly appreciate your understanding during this transition and will certainly take your suggestion on board for future improvements. We’re so glad you were happy with your first order and look forward to making sure your next experience is even smoother. 🌟
Excellent service
Excellent service, clothing good and nice quality, not had chance to open bedding and curtains due to having carpets fitted in bedroom but look good in the packaging, bought quite a lot of this site ,
September 26, 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your wonderful review! 💕 We’re delighted to hear you’re happy with the quality of your clothing and that your bedding and curtains look great so far. It’s lovely to know you’ve shopped with us often — your continued support really means a lot to us! 🌟
Did not receive my order
Did not receive my order placed on the 17th sept still waiting to hear about it.
September 30, 2025
Unprompted review
Reply from You Know Who's
We’re really sorry to hear about the trouble with your order. 💛 Unfortunately, Yodel experienced significant delays and your parcel was unable to be collected, then later misplaced in their system while being returned to us. As soon as this was confirmed, we issued a full refund to resolve the matter for you. We completely understand your frustration and truly appreciate your patience throughout — thank you for giving us the chance to put things right. 🌟
Excellent service and great prices
My order arrived very well packaged and in good time.
All my items were in the original packaging. The prices are excellent!
The sizes are a bit hit and miss. Unfortunately I had to return a lot of the clothes that I ordered as they were much too big. However will definitely order more items.
September 16, 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your lovely review! 💕 We’re delighted to hear your order arrived quickly, well-packaged, and that you were pleased with our prices. We really appreciate your honest feedback about sizing — we know how important it is to get that just right and are always reviewing product information to help customers choose the best fit. We’re so glad to hear you’ll be ordering again — your support means a lot to us! 🌟
I purchased 4 Hotel quality…
I purchased 4 Hotel quality pillows……….definitely not Hotel quality, they are absolute rubbish , but I did pay very little for them ! I cannot return them as they are classed as bedding. Also order a few items of baby clothes and they share fine , so don’t be put off .Its just the pillows, they are not what I expected from the description
September 16, 2025
Unprompted review
Reply from You Know Who's
Thank you for taking the time to share your feedback. We’re very sorry to hear the pillows didn’t meet your expectations — we completely understand how disappointing that must have been. Your comments have been passed to our buying team so we can review the product description and quality with our supplier. We’re really pleased, however, that you were happy with the baby clothes, and we truly appreciate your balanced feedback and continued support.
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