YouLend Reviews 11,177

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 3,186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and excellent communication, making the service experience smooth and efficient. Many people highlight the exceptional customer service, noting quick responses and a clear understanding of their needs. The user experience is frequently described as easy and straightforward, particularly regarding the application process and the speed of receiving funds. Reviewers also appreciate the transparent payment terms and the convenience of the repayment system. However, some customers reported dissatisfaction with specific interactions, citing rudeness and unprofessionalism from certain individuals. A few other people also felt that the company's fee structure was excessive or expressed concerns about the repayment process, particularly in situations where they believed funds had not been fully received or when there were discrepancies regarding repayment schedules.

What people talk about most

Staff

Users describe positive interactions with staff. Many customers praise the helpfulness and professionalism of... See more

Service

Reviewers highlight positive aspects of service, consistently praising the quick, professional, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

User experience

Consumers find the user experience to be positive. Many reviewers describe the process as easy, smooth, and... See more

Payment

Clients share positive opinions on payment, often highlighting the speed and ease of the process. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Riya Mistry, our Account Manager took care of everything very quickly without any fuss. She communicated with us on a Saturday & bank holiday which shows her level of commitment & dedication. We look... See more

Company replied

Rated 5 out of 5 stars

I could not recommend this service more. We had amazing support from Alex Allen and then Oliver Turner. Both worked with us, communication was great, all questions and concerns were answered. Oliver e... See more

Company replied

Rated 5 out of 5 stars

I had already secured financing for my business through them before, and the process was so easy that I decided to go with them again. From the application to the disbursement, everything went smooth... See more

Company replied

Rated 5 out of 5 stars

Rahul Gondhia from youlend has been excellent from star to finish he explained everything needed to know and Awnser all questions being asked strongly recommended. Thank you

Company replied


Company details

  1. Non-Bank Financial Service
  2. Software Company

About YouLend

Written by the company

We enable e-commerce platforms, tech companies and payment service providers to extend their value proposition by offering financing products to their merchants

YouLend is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies and PSPs. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding to their merchant base without capital at risk.

We are headquartered in London, UK, and present in a number of European countries including the Netherlands, Germany, Belgium, Spain, France and Poland. Here, we service our partners, including Shopify, Dojo, eBay, Allianz Global Investors and EQT.

If you want to help us make simple, flexible and affordable financing available to as many merchants as possible through partnerships and technology, then come join us.

Learn more on www.youlend.com.

Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful service!!

Wonderful service!!
Quick, easy, and very professional assistence
I strongly recomend
Thanks Melissa

April 17, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you found the service quick, easy, and professional. A special thank you for recognising Melissa—we’ll be sure to pass on your kind words. We really appreciate your recommendation!

Rated 5 out of 5 stars

Youlend

Hello guys just I take a loan from, You lend and all experience was amazing easy to take every step an Alex Alen help me a lot from the beginning till the end.
I recomend You lend to everyone

April 17, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you had such an amazing and easy experience from start to finish. A special thank you for recognising Alex Alen’s support—we’ll be sure to pass on your kind words. We really appreciate your recommendation!

Rated 5 out of 5 stars

Morgan Harvey she has been amazing all…

Morgan Harvey she has been amazing all thru the prosses amazing customer service thank you so much

April 17, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear Morgan Harvey provided amazing support and customer service throughout the process. We really appreciate your feedback!

Rated 5 out of 5 stars

Tahia Maih

Tahia Maih made the whole process very simple and felt at ease throughout.

Answered all questions professionally and was a delight to deal with.

April 17, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear Tahia Miah made the process simple and put you at ease throughout. It’s great to know all your questions were handled professionally. We really appreciate your feedback!

Rated 5 out of 5 stars

Great experience with YouLend

Great experience with YouLend! Huge thanks to Alastair Bonser for his professional support, manual review of my application, and finding the perfect, tailored solution for my growing eBay business. Highly recommended!

April 17, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you had a great experience with YouLend. A special thank you for recognising Alastair Bonser’s professional support and tailored approach—we’ll be sure to pass on your kind words. We really appreciate your recommendation!

Rated 5 out of 5 stars

Top notch Service & Experience

Top notch, quality communication, transparency at its best.
Jeremy helped me from start to finish with my loan request, an absolute legend and knowledgeable young man. You will be an asset for any organisation.
Thanks for everything. Happy as Larry

April 15, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you experienced top-notch service with clear and transparent communication. A special thank you for recognising Jeremy’s support—we’ll be sure to pass on your kind words. We really appreciate your feedback!

Rated 5 out of 5 stars

100% recommend

Rahul Gondhia ,my account manager, was my contact and he was brilliant.
The process was very straight forward and Rahul was very professional and made everything really easy.

March 20, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear Rahul Gondhia provided such brilliant and professional support, making the process straightforward and easy. We really appreciate your recommendation!

Rated 5 out of 5 stars

Anıl Mutlu has been exceptional and…

Anıl Mutlu has been exceptional and provided an excellent service when I needed it most. It was quick and efficient. Thank you Youlend

April 16, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear Anıl Mutlu provided exceptional service when you needed it most, and that everything was quick and efficient. We really appreciate your feedback!

Rated 5 out of 5 stars

Professional and friendly

Tahia was great. Fantastic people skills and extremely knowledgeable. Tahia ensured everything went smoothly and was always available for any questions/concerns that I had.

April 16, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear Tahia provided such friendly, knowledgeable, and supportive service, ensuring everything ran smoothly. We really appreciate your feedback!

Rated 5 out of 5 stars

Youlend

Youlend, and in particular Phoebe Marshall, are very professional. They respond quickly to requests for funding. They ask for a reasonable amount of supporting evidence to ensure that you are not borrowing more than you can afford to repay, and they review this information to give a fast response.
They have supported us on several occasions now, and each time they have given us the same level of excellent customer service.

April 16, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review and for your continued support!

We’re delighted to hear you’ve consistently received professional and responsive service. A special thank you for recognising Phoebe Marshall – we’ll be sure to pass on your kind words. We really appreciate your feedback!

Rated 5 out of 5 stars

Daniel

Hello ,
I spoke with Daniel he is very kind and understanding and he helps me a lot and teach me few things as well Thanku so much Daniel u r amazing and ur customer service is 10 out of 10 highly recommend His name
Regards

April 16, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear Daniel provided such kind, understanding, and helpful support, and that he was able to guide you along the way. We really appreciate your recommendation!

Rated 5 out of 5 stars

Excellent quick service

Excellent quick service. Missed a phone call from Yusuf who then emailed and was extremely helpful. Fabulous service. Hopefully i will pay off quickly and use again to expand my business further. Thank you.

April 16, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you received excellent, quick service and that Yusuf was so helpful in following up and supporting you. It’s great to know you’re considering using us again to grow your business. We really appreciate your feedback!

Rated 5 out of 5 stars

So easy and fast

So easy and fast, what a great help to our buisness, highly recommended.

April 16, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

Rated 5 out of 5 stars

Greta company to deal with

Greta company to deal with , easy and simple , maddie who was dealing with my case was excellent & professional , I would highly reccomend this company

April 15, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you found the process easy and simple, and that Maddie provided excellent and professional support. We really appreciate your recommendation!

Rated 5 out of 5 stars

Great service from Tharshan

Great service from Tharshan – very helpful, responsive, and easy to deal with. Highly recommended!

April 16, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear Tharshan provided such helpful, responsive, and easy support. We really appreciate your recommendation!

Rated 5 out of 5 stars

Very easy and quick result according to…

Very easy and quick result according to your plan. Professional and well communication. Riya was very helpful throughout the process. Highly recommend.

April 15, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you found the process easy, quick, and well communicated. A special thank you for recognising Riya’s helpful support throughout. We really appreciate your recommendation!

Rated 5 out of 5 stars

💯 recommend

Such an easy and straightforward process made so much easier being guided and supported by Henry.
Emails responded to quickly. Henry kept me up to date all the time, can’t recommend enough.

April 15, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear the process was easy and straightforward, and that Henry provided such great guidance and support throughout. It’s great to know communication was quick and clear. We really appreciate your recommendation!

Rated 5 out of 5 stars

Short Term Funding

My application for funding was dealt with by Freddie Wilson Accounts Manager and everything was extremely quick and professional from start to finish. This is my 2nd funding from this company and I'd highly recommend it to others.

April 15, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review and for choosing YouLend again!

We’re delighted to hear Freddie Wilson provided such quick and professional support throughout the process. We really appreciate your recommendation!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look