Youloveprint Reviews 

189
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Can't fault the service provided and the book produced. Never done anything like this before, so way out of my depth with all the formatting etc, but the staff were excellent and led me through the wh... See more

Company replied

Rated 5 out of 5 stars

It's great to deal with such a professional company. Ed is so helpful and replies very quickly. I messed up with my pdf and he realised before it was too late. He answered all my questions and doubts... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant from start to finish! After spending 9 years writing my children's book, I was terrified I'd mess up the printing... but these guys made it so easy with Eds help. The quality... See more

Company replied

Rated 5 out of 5 stars

Once again, a great experience. An excellent customers service that answer promptly phone calls and emails when guidance is needed. Straight forward form to fill in and upload. Excellent printing job,... See more

Company replied

Company details

  1. Commercial Printer
  2. Digital Printing Service
  3. Print Shop

Written by the company

YouLovePrint is the online division of the Pureprint Group, one of the most sustainable and high quality companies in the world. As an actual manufacturer, clients can be assured we are directly responsible for the production of their projects, with everything being printed in our East Sussex factory. Our group is CarbonNeutral® and works with an ISO14001 Environmental management system. All products are printed on FSC® paper and all dry waste associated with production is diverted from landfill. We print using HP-Indigo digital and Heidelberg Speedster lithographic offset presses, with all associated binding carried out in our own factory. We work with individuals and large corporate and are delighted to produce projects of all values. Our proactive customer service team is always very happy to work with clients so that they get the very best results.


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4.8

Excellent

TrustScore 5 out of 5

189 reviews

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4.8

All reviews

(189)

31 reviews in the last 12 months

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Rated 2 out of 5 stars

Not for large scale prints

Not for large scale prints

There were multiple problems with my A2 print, arrived late, then in insufficient packaging so bent, they resend it, it was too small and there was a mark on it. They did refund me, but I feel for a large art print I will go elsewhere.

October 23, 2024
Unprompted review
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Reply from Youloveprint

Hi Emma. We are sorry that the purchase of your Giclee prints didn't go well. We send out many thousands of packages every week and very occasionally these get damaged in transit - its always a balance of making the packaging effective whilst also keeping it affordable. Also, your order in October was one of our first Giclee ones on new equipment and I am confident that if you will give us a chance on future projects you will enjoy a different and much improved experience.

Rated 5 out of 5 stars

Tribute book

I used YLP to print a tribute book for a family member. Great service by YLP, especially being able to order smaller quantities.

December 30, 2024
Unprompted review
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Reply from Youloveprint

Thank you James - we're very pleased you had a great experience

Rated 5 out of 5 stars

A fabulous company

A fabulous company! Couldn't recommend enough. A special thankb you to Neil for all his help with my special hardcover book. Communication was fantastic - he really went out of his way to help me with my product. Brilliant! Will be recommending to friends and family.

January 16, 2025
Unprompted review
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Reply from Youloveprint

Thank you Spence - Neil will delighted to hear this :)

Rated 5 out of 5 stars

Cracking value and finished product

I priced up options with different suppliers for personalised books and YLP came up the best value, which made me a little suspicious of overall quality.

However their reassurance that all artwork is checked over and their advice given on their recommended paper type and GSM to suit my requirements resulted in a brilliant end product.

Neil and Ed were great to deal with and the delivery came just in time for my classes where I was handing the books out.

January 7, 2025
Unprompted review
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Reply from Youloveprint

Thanks Craig for the feedback - so pleased that your initial suspicions were unfounded and that the quality was so well received.

We hope to see you back on the site soon for other projects

Rated 5 out of 5 stars

Look no further for your printing needs. Great company

The customer service from Neil was next level. He was understanding, compassionate and decisive, getting my dads funeral order of service printed super quick. He also advised on the type of paper to get the best quality product and the leaflet looks lovely. I would have no hesitation in recommending the company for your printing needs. Youloveprint are also competitively priced

December 23, 2024
Unprompted review
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Reply from Youloveprint

Thank you very much for this review. Such a sad time and we're pleased to have been able to make this part of your many tasks just a little easier.

Rated 5 out of 5 stars

High quality and efficient!

Thank you Neil and team for the very high quality prints of my mum-in-laws recipe books. Really special to give to the family at Christmas after she passed. And for helping me with the design I had no idea about!

December 24, 2024
Unprompted review
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Reply from Youloveprint

Such a nice project and we're delighted that they helped this significant Christmas.

Rated 5 out of 5 stars

Amazing quality and good prices

Amazing quality and good prices. Really good customer service. Telephone answered straight away and so good to be able to use a UK base company. Thank you. I recommend you to everyone.

December 11, 2024
Unprompted review
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Reply from Youloveprint

Great feedback - our customer services team is based in same Sussex factory as our printing presses. We hope to see you back again soon.

Rated 5 out of 5 stars

I contacted YLP recently to help me…

I contacted YLP recently to help me with a diary creation. They were extremely helpful and their suggestions enabled me to make sensible decisions with the cover design. I would recommend YLP to anyone.

November 28, 2024
Unprompted review
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Reply from Youloveprint

Thanks Steve - great to hear and looking forward to working with you on future projects

Rated 3 out of 5 stars

Great Print, all orders completed late

I have placed a number of orders with youloveprint and the help i have had to check files are correct and the print will come out as i want and expect is second to none. I can't fault the print quaility and the book production service. However every single order i have placed I have had to chase as none of them have been shipped on date which was stated when placing the order resulting in every order arriving many days later than expected. I have even tried to use the express service and that seems to make no difference as I was told it has not been applied and my order was being processed as standard order. Not having ordered processed in the expected time causes me many issues with planning work.
Everytime i chase the order i am told we are seasonally unsusally busy, if thats the case then put longer times for dispatch on the website so can know when to expect work. I am considering needing to find another printers who can deliver work in the time they specifiy.

November 28, 2024
Unprompted review
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Reply from Youloveprint

Hi Jono.

Thank you for taking the time to post this. Its a bitter sweet review for us - we are delighted you are happy with the product you have received but of course we are disappointed we weren't able to despatch them on the estimated dates.

We removed the Express option when it became apparent we were busier than expected but unfortunately there were some orders already in flight which were placed before this happened. I apologise that this has effected your planning and will reach out to you by email to continue this dialogue.

I hope that the experience doesn't prevent you from returning to YouLovePrint - we are passionate about the work we do and would welcome the opportunity to demonstrate that we more usually do hit our estimated dates.

Rated 5 out of 5 stars

Great cookbook

This was our first time in printing a book. We made a family cookbook with each of us contributing a recipe. The result is a really classy paperback book which is lovely to hold. We used YLP because the price for our run of 25 was very very reasonable. The quality of their customer service, price and product are excellent. Thank you very much Neil and Ed and all involved.

November 18, 2024
Unprompted review
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Reply from Youloveprint

Thanks Annie for such a great review! Family cookbooks are a great way to collaborate and like phonebooks something to treasure forever.

Rated 5 out of 5 stars

I will definitely recommend YLP

I ordered a hard cover print of a book I created. There were issues with the design I submitted but Neil from YLP provided great aftersales support to guide me how to fix my cover. I was going backwards and forwards with questions but the end result was great. I received the printed book and the quality was excellent. I will definitely recommend YLP.

October 22, 2024
Unprompted review
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Reply from Youloveprint

Such a nice review. We are always happy to spend time with clients to make sure their product is as good as possible. Not only are we passionate about our work, we see this time as an investment in our clients and the relationship with us. We hope to see you back again with future projects :)

Rated 5 out of 5 stars

Excellent customer service

My contact was Neil and he was extremely patient and kind with my mistakes in the pdf (they e-mail proofs after the order has been placed - I needed three or four new uploads to get it right and he was very kind about it). I have ordered from them before and the quality is very good, the delivery is quick and reliable, and the price is the BEST.

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

I use YLP to print children's books

I use YLP to print children's music books in runs of 50-100. These guys are legends and can't recommend them highly enough. Excellent products, excellent communication, top job every time. Thank you Ed, Neil and co.!

October 21, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service!

This is my first time sending artwork off to print and Neil at You Love Print has been so patient with me. He’s checked my work, suggested edits and when I haven’t been able to do the changes myself (because I’m a wally), he’s made the edits for me which he really didn’t have to do. Customer service above and beyond!!
Excited to get my prints now.

October 19, 2024
Unprompted review
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Reply from Youloveprint

We love to hear shoutouts for our customer services team. Thank you Sharon and hope to see you again soon :)

Rated 5 out of 5 stars

Best booklet printers

I was late to order 200 booklets (ordered on Saturday but needed them for Thursday), and I kept calling daily to see if there's an update and if I can pay extra to get them prioritised in production.

The guys didn't want to accept money to prioritise it (so as to not detriment their other clients (fair enough)), but said they'll try their best to get it to me by Friday.

They arrived Thursday morning.

Absolutely greatful for the team and their efforts, really polite and helpful, and saved the day. 10/10.

Booklets themselves are super premium quality, well printed, colours pop. 20/10.

October 10, 2024
Unprompted review
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Reply from Youloveprint

Thank you for the very positive comments. We hope to work with you again!

Rated 5 out of 5 stars

Wedding invitations

Used this company to print my wedding invitations which I designed.
Ordering and proofing service is great. I made a small error and was contacted by customer service almost immediately asking if they wanted me to have them resize the design to match the size I had intended. Also called up once prior and call was answered quickly and question answered efficiently.
Only tiny point of feedback is I would have preferred design files supplied and a tiny bit more info on how to export out of Photoshop. However this did not impact my experience at all and there were zero issues with the print quality and the product I received.
Will definitely use these in the future.

October 8, 2024
Unprompted review
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Reply from Youloveprint

Thanks for the feedback - we agree that we should write some FAQs around exporting from Photoshop and other publishing packages. Good luck for the wedding and hopefully work with you again soon!

Rated 5 out of 5 stars

Quality was excellent but what…

Quality was excellent but what impressed me more was that I had in error ordered a print (a journal) in one volume which would have made it way too big (just like how the parcel looked when it arrived)....I was pleasantly surprised when I opened the parcel that they had the good sense to break it down to five smaller volumes.

September 24, 2024
Unprompted review
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Reply from Youloveprint

Thank you - very happy you had a positive experience and we hope to work with you again :)

Rated 5 out of 5 stars

I’m so glad I found this company!

I’m so glad I found this company!
My first ever printed art prints and I was worrying the quality won’t be the best, but they have arrived earlier with next day delivery and I couldn’t be happier with the quality of the prints!

Ed was super helpful over emails to ensure everything is printed off the right away.

As well as when I told him about shipment and worries of it not arriving on time in case they won’t be satisfactory, he has shipped it few days earlier.

I recommend their service and will be using them in the future !

September 2, 2024
Unprompted review
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Reply from Youloveprint

Thanks Viktorija - so happy that you are happy! We pride ourselves on the high quality products and high quality customer service and its lovely to have this feedback. See you again soon we hope!

Rated 1 out of 5 stars

Our experience with YouLovePrint left…

Our experience with YouLovePrint left much to be desired, as they failed to respond to our request for a sample pack, unlike other printing companies.
While exploring options for a long-term printing partner, we reached out to various companies for sample packs. Unfortunately, YouLovePrint did not respond to our request at all, leaving us uncertain about their services and quality. This lack of responsiveness and attention to our needs fell short of our expectations.

Other companies like Instantprint were quick to provide the samples and assist us in our decision-making process. The lack of communication and follow-up from YouLovePrint left us feeling disregarded and undervalued as potential customers.

August 6, 2024
Unprompted review
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Reply from Youloveprint

Hi Marian. I'm so sorry you have not received your sample pack. We recognise that responding positively to clients is one of the best ways to win new business, so we actioned the request on the next day - you should therefore have received it on Friday or today, but as it hasn't arrived we must assume our courier have had a (very rare) hiccup.

I have asked my colleagues to send out another selection for you tonight and I hope that you can still consider using us.

Rated 5 out of 5 stars

Ed's fantastic service.

I wanted to print some copies of my book and decided to choose youloveprint, may i say i was completely satisfied with the service i received by Ed, he's an exceptional help with my first time doing this, i was a little bit of a challenge since my pdf files were confusing me (!) but Ed stuck through with great patience and politeness. Use youloveprint if you're in ever need to print your books! 10000/10

July 29, 2024
Unprompted review
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Reply from Youloveprint

Thanks Ben that's great to hear :)

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