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Rated 1 out of 5 stars

Got totally fobbed off by this company. Sent my test off in October. Was desperate for my results because I have been very unwell. Contacted them after 4 weeks to be told they hadnt received my test a... See more

Company replied

Rated 5 out of 5 stars

After years of persistent IBS, I'm grateful I have some of the answers I needed. I was initially worried about taking the sample, but it was really straightforward (no mess without being graphic) My h... See more

Rated 5 out of 5 stars

Fantastic test! It’s really easy to use and the report is so easy to follow. Much easier and smoother than others on the market that I’ve taken previously! The knowledge and help from the t... See more

Rated 5 out of 5 stars

I’ve been working with YourGutMap for a number of years to offer testing services for my clients & have always received an excellent service. Quick laboratory results and great service from Josh and... See more

Company details

  1. Medical Laboratory

Written by the company

The Practitioner Platform for Gut Health.


Contact info

3.9

Great

TrustScore 4 out of 5

24 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I had a problem with my gut

I had a problem with my gut, I was so confused.then my practitioner recommend me to do this Gut GI Axis test and I found my problem. I would say, its great test! at least once in a year!

March 11, 2026
Unprompted review
Rated 1 out of 5 stars

Got totally fobbed off by this company

Got totally fobbed off by this company. Sent my test off in October. Was desperate for my results because I have been very unwell. Contacted them after 4 weeks to be told they hadnt received my test as they had moved labs . The clinic that I had purchased the test from had checked with them to make sure it’s was being sent to the correct place . Sent another test to correct lab in November. Was told I would get results in December. No results in December or January. Asked for a refund and was totally ignored. Lost £300 and now having to pay another company. Terrible service. AVOID!!!

February 15, 2026
Unprompted review
GutMapDx logo

Reply from GutMapDx

Hi Kelly, your results were released more than a month before you left this review.

Please speak to your referring health practitioner to access the results.

If you have any problems, please do not hesitate to contact us.

Rated 5 out of 5 stars

The support team is professional and genuinely easy to work with

GutMap DX has been a reliable and trusted partner in delivering high-quality diagnostic testing and dependable results. Their testing is precise and consistent, which gives me confidence when supporting clients and discussing outcomes.

The support team is professional and genuinely easy to work with, which makes managing client cases straightforward. Having access to their functional practitioner support has been particularly valuable, helping to build solid, consistent feedback for clients, and offering insights they wouldn’t otherwise have access to.

I’ve also found the additional CPD and educational resources extremely useful. They add real value and help keep clinical knowledge current and practical.

Josh and his team continue to support my business, helping it grow in a competitive space and I will absolutely continue using GutMap DX going forward. Their combination of quality testing, practitioner support, and ongoing education makes them a standout provider.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

GutMap has consistently delivered…

GutMap has consistently delivered high-quality testing and dependable results. The support team is responsive and professional, which makes managing client cases much easier. I’ve recommended their services to colleagues and will definitely keep using them going forward.

December 26, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been working with YourGutMap for a…

I’ve been working with YourGutMap for a number of years to offer testing services for my clients & have always received an excellent service. Quick laboratory results and great service from Josh and the team! Look forward to working with you guys in 2026.

Rachael - Nutrition Element 🍏

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic test

Fantastic test!

It’s really easy to use and the report is so easy to follow.

Much easier and smoother than others on the market that I’ve taken previously!
The knowledge and help from the team is so personable and really informative!

January 20, 2025
Unprompted review
Rated 1 out of 5 stars

Practitioner Experience

I’m a registered nutritional therapist with nearly 20 years of clinical experience. I signed up to offer Your Gut Map tests to clients, but unfortunately, I’ve had repeated issues with their service that have led me to stop using them entirely. Across multiple test orders, I experienced:

Delays in dispatching kits and receiving results

Poor communication, requiring constant follow-up

A test sample failure with no clear explanation

A client who withdrew entirely due to the repeated delays and loss of trust

A refusal to refund me the €210 practitioner fee, despite the test results now holding no value for that client.

In total, I’ve had problems with almost every test I ordered from this company, and I’ve had to repeatedly defend their service to my clients. I’m now out of pocket and have lost a long-standing client because of their mishandling.

While I appreciate that no lab is perfect and post-test failures can happen, the overall handling of the situation — and refusal to accept accountability — has been incredibly disappointing. I would advise other practitioners to proceed with caution.

I will no longer be offering Your Gut Map tests in my clinic.

Irene Flannery
Registered Nutritional Therapist

December 11, 2025
Unprompted review
Rated 1 out of 5 stars

Prepaid Kit for a GI Axis test never arrived

I ordered a kit for a GI Axis test - paid for it - it was for a client of mine.
The test never arrived and it has now been 2 weeks - PLUS the lab is not responding to my queries.
The guy that got me signed up as a Therapist here is called Josh - cannot say the surname here. Asad is also I dealt with - looking at the transaction on my bank statement it appears that you guys are based in Abu Dhabi and are called GutMAp LLC. I can the number in York but no one replies - It's either I've been scammed or someone else has cloned your website and sold me a kit which never arrived. The order number is: 998120852176.
Can you reply to this and let me know what is going on? Thanks.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Not just a microbiome test!

After many attempts to understand my daughter's symptoms of anxiety, breathlessness and tummy aches I finally found out the answer after doing the Microbiome Test. It's a wonderful and comprehensive test which analizes as well 12 other biomarkers including gluten and lactose sensitivity, sugar index, macronutrient synthesis and antibiotic damage. It is by looking at all of these biomarkers that we realized what caused my daughter those symptoms in the first place. It comes with a personalized meal plan generated by AI, which helped her feel more energized, mentally alert and symptoms free! On my side the mealplan helped me shed fat belly and most of all improve post menopausal symptoms! Thank you very much. Finally, a tool that helps repair and strengthen our immune system and improves quality of life and moods!

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

After years of persistent IBS

After years of persistent IBS, I'm grateful I have some of the answers I needed. I was initially worried about taking the sample, but it was really straightforward (no mess without being graphic) My health coach helped me to change my diet based on the results. Now I am in the routine of following the diet it is really easy, not like vry restrictive diets I have done in past. I have recommend the test to my husband, and some of my friends, really happy with the service.

June 13, 2024
Unprompted review
Rated 4 out of 5 stars

My trainer told me to take the test

My trainer told me to take the test, It has really helped me. It is not cheap but I think it's been really worthwhile for me. I have lost weight, and no longer feel full and bloated after meals. It might be unrelated but I am sleeping a lot better as well.

June 15, 2024
Unprompted review
GutMapDx logo

Reply from GutMapDx

Good to hear that!

Rated 1 out of 5 stars

waste of money

My wife bought this for me. My GP told me I had wasted my money on the poo test. Not what I wanted to hear after £300 test

June 19, 2024
Unprompted review
GutMapDx logo

Reply from GutMapDx

Hi Stevie,

As we have not provided a test to you, I think you must have left this review by mistake.

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