Heylo have been so helpful and kind on my new home journey. Ewa was especially helpful keeping me updated along the way, I really appreciate it! And thank you so so much for the lovely hamper, it re... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Heylo’s Shared Ownership schemes, like Home Reach and Your Home, were the only option we had to get onto the property ladder without having to buy the whole place outright, at an affordable rate, wi... See more
Company replied
Great company at helping my little family with our bungalow. Wouldn't be able to do it otherwise. Kept contact throughout the process and very polite. Highly recommend. The fact that we could do this... See more
Company replied
Heylo really is a fantastic organisation. At 69 years old, I was never going to get a mortgage to buy my own home, which meant I would have to continue paying a crippling rent forever. Now, thanks to... See more
Company replied
Company details
Written by the company
Your Home is about helping you onto the property ladder, without you compromising on size, style or location to achieve home ownership. Put it simply, Your Home provides the opportunity for you to own and live in the house you really love, in the area that you choose, by only buying part of it. Your Home works in partnership with Estate Agents across England to turn existing properties, already for sale into part buy – part rent.
Contact info
Level 6, Design Centre East, Chelsea Harbour, SW10 0XE, London, United Kingdom
- 020 3744 0415
- info@yourhome.org.uk
- yourhome.org.uk
4.8
Excellent
184 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I could not praise heylo enough
I could not praise heylo enough. I communicated with Emma the whole way through and that lady deserves a pay rise. The whole process was so simple and would recommend it to everybody. I did this process as a single parent not knowing what I was doing and Emma made it so easy for me giving regular updates every week and helping me what to do next etc.
For anybody that can’t find a shared ownership I fully recommend Heylo.
A massive thank you. If I haven’t of found your website I would of been in a horrible position and so pleased you guys exist.
Jenni
March 15, 2023
Unprompted review
Reply from Your Home (heylo)
Hi Jenni,
We very much appreciate the time taken to leave us this fantastic 5-star review.
At heylo, our aim is to provide the highest quality of communication to our customers and we are so pleased to hear that throughout your communication with Emma, you felt confident and supported throughout the journey. We will pass your kind words across to her and let her know to keep up the excellent work.
We cannot thank you enough for recommending our services to others and are happy to hear that we could help you step onto the property ladder.
Many thanks,
The team at heylo
The support through Emma was excellent…
The support through Emma was excellent throughout and the process was swift.
Very impressed
March 8, 2023
Unprompted review
Reply from Your Home (heylo)
Hi Mark,
Thank you for taking the time to leave us this great 5-star review.
We are delighted to hear that we have provided a swift and easy process.
It is a pleasure to hear that Emma’s excellent work has made you feel supported throughout the process. We will ensure to pass your kind words across to her and let her know to keep up the good work.
Kind regards,
The heylo team
Emma has been great through the whole…
Emma has been great through the whole house purchase, and reassuring when it got a little stressful due to my buyers solicitors delaying things. Happy to have this scheme to enable me to be a home owner as a single person!
March 7, 2023
Unprompted review
Reply from Your Home (heylo)
Hi Lousie,
Thank you for taking the time to leave us this lovely 5-star review.
At heylo, our mission is to help aspiring homeowners a place to call home, and we are so pleased to hear that through our services you were able to do just that.
It is a pleasure to hear that Emma kept you informed through any delays and are pleased to hear that her support made you feel confident and reassured during the process. We will ensure to pass your kind words across to her and let her know to keep up the good work.
Wishing you all the best,
The heylo team
I had good experience with Your Home.
I had good experience with Your Home.
After researching several providers I decided Your Home gave me the best option.
All the staff I dealt with were helpful and responded quickly to any questions I had.
My thanks to Agnieszka, Rebecca and Emma.
They did their best to speed up the purchase and kept me up to date during the conveyancing process.
If you are considering using Your Home then you should understand exactly how it works.
In my opinion the biggest advantage with Your Home is that you can choose the type of property to buy and the location.
You are not limited to a new development or specific location.
This also means that when you buy a freehold property you can eventually own the freehold once you buy 100%.
Another huge benefit is that with a freehold property there is no service charge.
However, when you buy with You Home they own the freehold and you become the leaseholder.
Hence, I don’t think shared ownership is an accurate description of this kind of scheme.
The freehold will be transferred to you once you buy 100% but before that you are bound by the leasehold contract.
Therefore, it is important to understand the lease terms.
You should be aware that if you fail to keep with your rent payments you can end up losing the property as well the share that you own.
I imagine the same happens if someone fails to pay their mortgage.
Another factor to consider is that the rent you pay on Your Home’s share increases every April and it is tied to RPI.
So when the RPI is high your rent will increase significantly.
Unless you increase your share in the property, over the long term you could find the rent becoming unaffordable.
Everything I have said can be found on Your Home website.
If you understand what you are getting into then Your Home can be a way to buy your dream home.
November 18, 2022
Unprompted review
Reply from Your Home (heylo)
Hi Mizan,
We very much appreciate the time taken to leave us this fantastic 5-star review.
Our Your Home product is about helping people onto the property ladder, without having to compromise on size, style or location to achieve home ownership. And we are thrilled to hear that through this service, you were able to find your dream home.
We are delighted to hear that we have provided you a quick and informative service throughout your journey with us. it is also a pleasure to hear that the Your Home team were able to support and help speed up your application process. We will ensure to pass your kind words across to them and let them know to keep up the great work.
We cannot thank you enough for recommending our services to others and hope you settle in well.
Wishing you all the best,
The team at heylo
Non interest based shared ownership
First of all, heylo has what I needed which is non interest based transaction, so this makes their package perfect for me.
Secondly, they are easily accessible and they are prompt on giving responses.
Their human relations is superb and I'm always happy to make make a referral to them anytime anyway.
On the other hand, considering the current economic situation, I think it will be easier for other people to climb onto the property ladder if the initial deposit/share can be a bit less.
August 31, 2022
Unprompted review
Reply from Your Home (heylo)
Hi Kareemat,
Thank you for taking the time to leave us this great 4-star review.
At heylo, we are pleased to declare that our Your Home product is Shariah compliant.
We are delighted to hear that we have provided quick and easy communication and wish you all the best in your new home.
Kind regards,
The heylo team
Part Ownership with Your Home
We moved into our property with the help of ‘Your Home’ (Heylo) September 2022. We had a deposit that made it possible for Shared ownership with ‘Your Home’. Just after moving in we received a nice hamper which was a lovely touch in welcoming us into our new home; This was from Your Home. Overall YH did as best they could to make the experience of buying a pleasure. They have a panel of solicitors on the website that you can use who are qualified to handle part ownership buying of homes, although you are free to choose your own. We first looked at new builds but then found the YH side of Heylo housing who offered help to buy an existing build property of our choice rather than a new build.
February 16, 2023
Unprompted review
Reply from Your Home (heylo)
Hi David,
Thank you for taking the time to leave us this wonderful 5-star review.
Our Your Home product provides the opportunity for you to own and live in the house you really love, in the area that you choose, by only buying part of it and we are delighted to hear that your experience in buying a property with us has been nothing short of great.
We are happy to hear that you have received and enjoyed your welcome hamper.
Wishing you all the best in your home.
Kind regards,
The heylo team
Excellent service from start to finish…
Excellent service from start to finish Camilla is so lovely gives us a call now and then. would recommend this company 100%
February 16, 2023
Unprompted review
Reply from Your Home (heylo)
Hi Trevor,
We very much appreciate the time taken to leave us this fantastic 5-star review.
We are thrilled to have provided you an excellent service from start to finish and it is a pleasure to hear that Camilla’s work has made you feel supported post completion.
We cannot thank you enough for recommending our services to others and wish you all the best.
Kind regards,
The heylo team
I have moved from one Your Home (Heylo)…
I have moved from one Your Home (Heylo) to another and found Heylo very helpful with the process, giving me clear and timely information. Although the rent percentage is higher than average shared ownership, receiving 90% of their profit on sale makes up for this.
February 3, 2023
Unprompted review
Reply from Your Home (heylo)
Hi Bridget,
Thank you for taking the time to leave us this brilliant 5-star review.
Our customers are very important to us, so to hear that you have reused our scheme and are in your second Your Home property is so great to hear.
We are delighted to be able to help you move and to hear that your experience with our services has been helpful and informative.
Wishing you all the best in your home.
The team at heylo
Using Heylo (Your Home) to purchase my new home
Using Heylo (Your Home) to purchase my new home was the best thing I did. It’s an excellent scheme if you cannot afford to get a full mortgage on a property. It works differently to other Shared Ownership schemes as you can buy any property on the open market as long as it’s freehold and more than a year old.
The Team I dealt with from start to finish were great. I received my agreement in principle very promptly and they were also very accommodating when my first purchase fell through. During the conveyancing process I received regular phone calls to give me valuable updates. They were more informative than my estate agent! Upon completion I received a lovely welcome to your new home food hamper as well! Highly recommended!
September 14, 2022
Unprompted review
Reply from Your Home (heylo)
Hi Sam,
Thank you for taking the time to leave us this lovely 5-star review and recommendation.
We are thrilled to have provided you an accommodating and great service from start to finish.
We are so delighted to hear that the Your Home team’s work has made you feel confident, informed and supported throughout the conveyancing process. We will ensure to pass your kind words across and let them know to keep up the phenomenal work.
We wish you all the best and hope you enjoyed your welcome hamper.
Kind regards,
The team at heylo
Great scheme if you don't want a mortgage.
This is an excellent service, especially for people wanting to buy a property without taking out a mortgage. The scheme is based on the shared ownership model but the advantage over other shared ownership schemes is that you are able to find any freehold property excluding properties less than 1 year old. All the other shared ownership schemes I have come across are for new build properties only or you would have to select only from a portfolio of properties from the company.
With Heylo's Your Home scheme, I was able to look for any property as if I was buying with a conventional mortgage.
The stair casing options are also excellent as you can buy the shared part of the property as you save.
In terms of administration of the scheme, I found the team to be excellent. Agniezka and her team were always either easy to get hold of or prompt to call back (usually within an hour or two) without needing to do endless chasing.
For anyone considering the scheme, I would encourage you to apply as the application is very easy and our agreement in principle was available within a couple of days.
October 10, 2022
Unprompted review
Reply from Your Home (heylo)
Hi Abu Bakar,
We cannot thank you enough for leaving us this fantastic 5-star review.
Our Your Home service aims to help people onto the property ladder by providing the opportunity for customers to own and live in the house they really love, in the area they choose.
We are so pleased to hear that your experience with us has been nothing short of excellent. It is great to hear that Agnieszka and the rest of the Your Home staff were able to easily support and keep you informed during the process. We will ensure to pass your kind words across and let them know to keep up the phenomenal work.
We cannot thank you enough for recommending our services and we wish you all the best,
The heylo team
This is an excellent service
This is an excellent service, ideal for those who have limited equity to purchase a property outright. Gives you the ability to buy a shared ownership property of your choice in an area that suits you, so you are not limited to new builds or houses in areas that you are not interested.
\the process from start to finish was very smooth and professional. Rebecca Alexander was outstanding at keeping us up to date and informed at every point of our purchase, I cannot recommend her highly enough.
This was the best decision we have made and took away all the worry of purchasing a property.
September 29, 2022
Unprompted review
Reply from Your Home (heylo)
Hi Derek,
Thank you for taking the time to leave us this wonderful 5-star review.
At heylo, our aim is to help aspiring homeowners find a place to call home, and we are so thrilled to hear that through our excellent and smooth sailing Your Home service, you were able to do just that!
It is a pleasure is to hear that Rebecca’s hard work has made you feel informed and up to date throughout the process. We will ensure to pass your kind words across to her and let her know to keep the amazing work.
We cannot thank you enough for recommending us to others and wish you all the best in your lovely new home.
Best,
The heylo team
Every step p of the way I was led with…
Every step p of the way I was led with respect and total openness. The whole process is tough but these people try to help every stage. I am truly thankful to the guys down there for their advice and patience
December 17, 2021
Unprompted review
Reply from Your Home (heylo)
Hi C,
Thank you for taking the time to leave us this brilliant 5-star review.
At heylo, we aim to provide the highest quality of service to our customers, and we are delighted to hear that throughout every step of the process you received respectful and open communication from our team. We are happy to hear that any bumps in the road have been dealt with through advice and patience.
If you would like to contact us with any queries, please do not hesitate to contact at info@yourhome.org.uk or on 020 3744 0415, Our offices are open Monday – Thursday 9am – 6pm and Friday 9am-5pm.
We very much hope that you’ve now settled in well to your new home.
Kind regards,
The team at heylo
Excellent management team
Excellent management team. All my questions were answered in a professional and timely manner. They helped me get back on the property ladder. Many thanks to Heylo.
September 27, 2021
Unprompted review
Reply from Your Home (heylo)
Hi Prodencia,
Many thanks for taking the time to leave us this fantastic 5-star review.
We are delighted to hear that through our quick communication and professional service, we have helped you get back onto the property ladder.
We hope you enjoy your new home and settle in well.
Best wishes,
The team at heylo
Your Home are brilliant!
Your Home are just the most fantastic company to deal with. Every person that I dealt with was professional, informative, helpful, and supportive. I'm so pleased to be living in my own home thanks to Your Home - they made it a really great experience and I can't thank them enough.
September 24, 2021
Unprompted review
Reply from Your Home (heylo)
Hi KD,
Thank you for taking the time to leave us this glowing 5-star review.
We are thrilled to hear that we have provided a professional and efficient service throughout your journey with us.
It is a pleasure to hear that the Your Home team have made you feel confident and supported in taking the steps to get back onto the property ladder. We’ll ensure your kind comments are passed on to them and we’ll let them know to keep up the phenomenal work.
We wish you all the best with your new home and hope you settle in well.
Kind regards,
The team at heylo
Back on the property ladder!
I was so pleased to be able to get back into the property ladder again & now live in a lovely house through the shared ownership scheme. I was lucky enough to have a deposit but I was unable to get a mortgage so this was ideal for me.
I would highly recommend Heylo housing!
May 23, 2021
Unprompted review
Reply from Your Home (heylo)
Hello,
Many thanks for taking the time to leave us this glowing recommendation and outstanding 5-star rating.
We’re thrilled to hear we were successfully able to help you back onto the property ladder and that you’ve settled in well to your new home.
Best wishes,
The team at heylo
Would recommend Your Home…
We had been privately renting our home for 15 years but being an older couple, we wanted and needed permanence and to buy the home we were already renting, as our landlord was selling it. We applied through the open market scheme and thankfully ,were accepted. We did need a large deposit and we pay rent every month. They were very helpful and always able to reply to our worries and queries and it is nerve wracking waiting for the go ahead. It was a bit of a long process but were are so relieved we haven't got to keep moving. I would definitely recommend this scheme if you can get a deposit together.
May 21, 2021
Unprompted review
Reply from Your Home (heylo)
Hi Beverley,
We really appreciate you taking the time to leave us your kind words and this great recommendation.
We’re thrilled to hear we were able to help you successfully throughout the purchase of your new home, responding to any queries rapidly and efficiently throughout the process.
We very much hope you’ve both settled in well.
Take care and all the best,
The team at heylo
Bought a house on shared ownership
Bought a house on shared ownership. Heylo team very helpful and efficient thru out the process
May 21, 2021
Unprompted review
Reply from Your Home (heylo)
Hi Adnan,
Thank you very much for taking the time to leave us this brilliant 5-star review.
We’re thrilled to hear we were able to provide you with helpful and efficient service throughout the purchase of your new home.
Best wishes,
The team at heylo
Brought a house on shared ownership.
Went with your move to buy a property. Good from start to finish and anytime I was concerned I knew I could rely on them to chase lawyers that were not communicating with us. Heylo gave us a lovely hamper once we had moved into the property too!
May 21, 2021
Unprompted review
Reply from Your Home (heylo)
Hi Hannah,
Thank you very much for taking the time to share your great experience with us in this fantastic 5-star review.
We’re delighted to hear we were able to make the purchase of your new home as straightforward as possible, providing you with a reliable service throughout.
It’s also a pleasure to hear you enjoyed your welcome hamper and we wish you all the best in your new home.
Kind Regards,
The team at heylo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.