Wrench/YourMechanic Reviews 

Connor was very knowledgeable and very respectful.
My car has no more leak because he found the problem that was left by the dealership.
I have a 2005 Infiniti FX with very low mileage . They changed the power steering hose . After it’s been replaced it was leaking. Took it back to the dealership and was told there’s another part that is leaking again.
I did not believe them anymore and I decided to use this company because I had spark plugs replaced before.
I’m so glad I made an appointment and very happy that Connor fixed it and yes no more leak.
Thank you Connor .

I booked an appointment, they excepted the appointment. I waited 3 1/2 hours, and then they called me to tell me that the technician doesn’t come to where I live after they accepted the appointment. They gave me no option to rebook very disappointed.

Technicians showed up ahead of time and then showed out in a good way getting things done within the hour
Great service and quality work
Thanks

Bait and switch company. I scheduled an appointment two weeks before and then the day before it they contacted me to tell me the price is nearly two thirds higher and I need to reschedule because the part won't be available for 3 days. I can understand when things come up during repair and additional parts or work is necessary but this was a last minute bait and switch - same part/same labor just 63% higher price. They could have contacted me anytime the past two weeks to explain the price difference or to reschedule but they waited until less than 24 hours before with no apologies or care for the customer whatsoever. Don't waste your time with this service.

DO NOT BOTHER. The communication is terrible and I wish I read more reviews before booking. I booked an appointment with Luis last week. He had great reviews and I was so hopeful. On Monday he texted me and asked if I could reschedule for Tuesday. I could not. I asked off work Wednesday. Which I told him on Monday I couldn't reschedule then I asked if the Wednesday appointment was still good and I got no reply. My appointment time was approaching and I got a text right before my appointment saying my mechanic has canceled and is asking to reschedule the appointment for Friday. So I'm missing a full day of work. A full days pay, and I'm supposed to trust that this unreliable company is going to keep their word this time? The initial text they sent to cancel the same day within the same hour as my appointment said my mechanic attempted to reach out to me....yes he did and I responded. Why didn't he tell me Monday he's unable to do the appointment today? Terrible communication. Lucky enough I was able to find someone today that is actually reliable and is already looking at my car. They do not care about any inconvenience they cause to you. If you're able to contact anyone else please do it for your sake.

I scheduled an appointment for Wednesday, 11/13/2024 on Saturday 11/9/2024, between 8-10 AM to fix my car and took time off work to be available. The day before, I received an email reminding me to be ready and that I’d get texts when my mechanic was on the way. But on the day, no one showed up, no texts, no updates. My account still showed Malik scheduled to come.

When I called customer service, after a long hold, I was told they knew no one would be coming but left the appointment as-is because they hadn’t spoken to me directly when they supposedly called on 11/11 to inform me they would not be able to make the appointment. So they just left it on the calendar, knowing no one would show, and didn’t bother to notify me. The reason? "We called and couldn't speak with you." Ironically, right after I spoke with customer service, I immediately got a text confirming a cancellation—so their system could text me when it suited them. I’ll never use this service again.

Be very careful when using this company. They charge for work that they don’t do and materials that they don’t provide.

Around 7/13/24 their mechanic came to my house to repair a power steering problem on my 1997 BMW. The mechanic came to my home, took about half an hour to inspect my car. He said that the power steering hose was broken and that someone from his company would call with a quote and schedule a repair date. Before any work was done I got a bill for work completed. They charged me $301.80. $130 Labor hours and $171.80 for 2 quarts of Power steering fluids. That’s $85.90 a quart. On Amazon a quart of power steering fluid cost around $10. Also, my 1997 BMW does not take power steering fluid, it uses Automatic transmission fluid.

When I called Wrench they check with the mechanic and admitted their error. They said they would refund my credit card $164.51 instead of the $171.80 that they charged me. It’s been about 4 months and nothing. I keep calling and they keep changing the date. I feel the only way I will get my refund is to shine a light on their practice.

I booked with them 3 different times. First time, they assigned it to a technician who was off on the day of my appointment. They didn’t call me until the day off. Second time, they didn’t have the part in stock. Called me the night before my appointment. And today, I got a call last night saying they found the part. Got a technician. Then my appointment time was 7:30-9:30. It’s 10am and still nothing. I called the company and was told that the mechanic wasn’t comfortable doing a water pump and I need to reschedule with a different tech.

Didn't even respond to my inquiry about my car full of shi😒

Mechanic was on time. Knew what he was doing. And all around did a professional job!
I will recommend Wrench!

The experience was ve had with Ivan Harvey is horrible he’s very inconsiderate of ones time on 2 different occasions I didn’t find out that he wasn’t going to show up until well after the appointment why are you even on the schedule if you don’t work on those days I’ve had him once before to come by on a warranty and I got no type of communication with him about what he found to be the problem and he didn’t submit what he found to be the problem I never want this guy to work on my car ever again

Buyers beware—I don’t recommend this company for any repairs. I had my starter replaced in February 2024 for $700, and by October, it’s already gone out. Worse, I haven’t been able to reach anyone for a claim or replacement. Their listed claims number is either disconnected or unreachable, and customer service is unhelpful, acting like they can’t connect me to anyone who can resolve this. Even ‘higher-ups’ supposedly only respond by email, if at all. This company seems like a scam, selling used parts and avoiding accountability. Save yourself the headache—avoid this place!

Got Rick as a mechanic, and he was basically the kind of mechanic you never want to have. His diagnostic was basically him telling me that everything was wrong with my car, and he could fix it for me "off the clock" and "without the company (wrench)" knowing.

He wanted to charge me 2000$ for repairs. I told him no.

Despite supposedly EVERYTHING being wrong with my car, when he put in the diagnostic report he said that everything is fine.

I would recommend others to not use this service, based on this experience. And wonder if I should be getting a refund, actually.

It took 3 calls, 2 emails that started 08/29/2024 and a month to get someone to come check for a warranty issue on my A/C that was installed 02/29/2024. Now 4 cancellations, 1 no show and its been another month and my car is still not fixed. I believe things are not good at Wrench/YourMechanic. Customer service response has been HORRIBLE, technicians don't seem well trained and I completely certain that the company is or should go out of business. People have given you thousands of dollars and they get treated like trash. Just disappointing....

I am having an issue and send in an email and have called and no one is addressing my issue.

What an absolute joke. Our first mechanic after confirming our appointment on Friday, did not show up at all. After spending an hour and a half attempting to get ahold of someone at customer service, was told that they may be able to reschedule. The second mechanic showed up late on Saturday, spent 5 minutes looking at the car and decided to cancel the appointment as he couldn’t fix what was needed (we told him the issue, and how to access the hood latch from the exterior of the vehicle.) A complaint was lodged and we were told that we were not eligible for a refund as the diagnostic was performed (even though it wasn’t, and the cover for the latch release was removed and never put back by the technician.) Save your money, sanity, and time by finding a reputable local mechanic that will actually solve the issue with the money they’ve been given.

I made an appointment to get my alternator replaced and it was between 8:30 to 10:30. The mechanic "Rick" never arrived, never sent a message and never contacted me. I reached out to customer service and spoke with "John" he informed me that he would call "Rick" and get back to me within ten minutes. Ten minutes passed and no callback. I called the customer service line again, informed the new agent what happened, and the new agent asked me to reschedule. I saw the reviews on here already and figured out what was going to happen. I told him that I wanted to cancel and not be charged the 150$ fee since there was no service and nobody showed up or even reached out to me. He said that he could do that, so I asked him to provide me that information via email in writing in case I end up needing it. He didn't send me one directly, but I did see that the service cancellation notice that I was sent after he cancelled clearly stated that I "haven't been charged a cancellation fee since I cancelled the service early enough." I think the only difference between me and the other people that experienced this same issue is that I had time to call customer service multiple times. If you wait more than a few minutes they will charge you. I also called them at 10:20 (ten minutes before the appointment window ended) and that was documented. When it comes to dealing with sketchy companies its best to get everything in writing for your own protection. I will be checking very religiously to make sure my money goes right back to my account, and if it doesn't I will do my best to make it their problem.

I was scheduled for an appointment at 8a today, it is now 4:22p and I have yet to receive any communication from anyone as to why no mechanic arrived. I called the customer service number multiple times, each time I waited on hold for 20 minutes and then was disconnected. I have put a hold on my card, as if I wanted to reschedule or cancel said no-call/no-show appointment, I would be charged $150!

DO NOT USE THIS SERVICE! IT'S A SCAM! I had an appointment for yesterday, and no one showed up called, or emailed. I called 2 hours after the window closed, and then they said to reschedule today! Guess what Day 2, no one showed up! Then when I called now they wanted to charge me the $150 to Cancel! DO NOT USE THIS SERVICDE! IT'S A SCAM!

I was referred to them by my warranty provider. I have a 7 day window for my repairs to be reviewed/covered. I set an appointment hours after delivery and have been getting the run around. I took off work TWO DAYS to be available for my appointments no one showed up nor called to cancel. They simply did not come. They took my credit card information because There is a $150 cancellation fee if I don’t make my appointment. I’ve now been trying to speak with someone for 2 hours(day 3) to no success. I hold and after 20mins the call disconnects. I’m going to have to return the vehicle because I can’t get it reviewed. This is insanely frustrating.