WB GAS LTD Reviews 

178
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Have been collaborating with them for nearly two years now. Nino installed our new combi and did a fantastic job. He has constantly been near us whenever we had a problem and his professional skills a... See more

Company replied

Rated 5 out of 5 stars

We have completed installation of our new Bosch Worcester boiler by WD Gas LTD. We are so pleased with very friendly and comforting advise through out the installation by Nino and Josh. These guys we... See more

Rated 5 out of 5 stars

Our boiler was making horrible noises due to hard water. WB came round almost immediately and advised we should convert to a combi boiler instead of a straight replacement. A week later they arrived a... See more

Rated 5 out of 5 stars

It has been nearly a year now, since Nino & Josh installed my new Greenstar Worcester Bosch boiler, it all went extremely well & I was kept updated at all times. I was very impressed, with the profes... See more

Company replied

Company details

  1. Heating Contractor
  2. Gas Engineer
  3. Gas Installation Service
  4. Boiler and Heating Service
  5. Plumber

Written by the company

Wayne Bettess, Owner of WB GAS LTD & his team offer an unrivaled New Boiler Installation service across Luton, Dunstable, Milton Keynes & St Albans. WB GAS LTD is a Family Firm, Built on recommendations from our customers. WB GAS LTD can offer up to a 12-year guarantee on new boiler installations across Milton Keynes, Dunstable, Luton & St Albans. WB GAS LTD can also offer a flexible payment plan, ranging from up to 2 years at 0% to 3, 5, or 10-year payment plans. As we are a family firm we ensure that each and every job is carried out the highest quality and care is always taken when in your home. Meet The Team Wayne Bettess - Owner of WB GAS LTD. Wayne has been in the industry since leaving school back in 2002. He served his apprenticeship installing new boilers in Milton Keynes, Luton, Dunstable & St Albans with an Ex British Gas Lead Engineer. Wayne went on to fit hundreds of boilers across Luton, Dunstable, St Albans & Milton Keynes before deciding to embark on creating his own company a few years back. Since then Wayne has built a team he can trust around him to ensure that all aspects of the business run to his high standards. Samantha Bettess - Office Manager Samantha is Wayne's wife of 20 years. Samantha has been involved with the business from the very beginning. Now that their 4 children are in full-time school, Samantha has taken on the full-time role of running the Office of WB GAS LTD. Samantha ( or Sammy as Wayne calls her ) looks after everything from invoicing to administration to ordering materials and booking jobs in. Lewis Bettess - Lewis as our apprentice Heating Engineer is eager to learn, he assist the team day to day.


Contact info

4.9

Excellent

TrustScore 5 out of 5

178 reviews

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4.9

All reviews

(178)

8 reviews in the last 12 months

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Rated 1 out of 5 stars

Dreadful experience

The arrogance of their reply beggars belief. How dare they comment (inaccurately) on my other reviews, the last of which (3 weeks ago) gave 5 stars to Everest. The comment about other reviews is just a distraction from their dreadful experience. Remember - no one called me, texted me or emailed me - nothing at all, even several weeks after the event - inexcusable. Focus on your own service guys and forget other, irrelevant experiences - you might see improvements

Having phoned me, texted me and emailed me for a quote, they didn’t even make their appointment. No apology, no text, no email, nothing. Think I had a narrow escape with this outfit.

December 29, 2022
Unprompted review
WB GAS LTD logo

Reply from WB GAS LTD

Hi, Sorry to hear you have had a bad experience. I have looked into this matter and it appears our engineer was running behind and did call ( albeit it 35 mins later than first agreed ) for this we apologise. The nature of plumbing and heating is sometimes emergency happen and have to take precedent over other things. We should have called to let you know but the engineer was busy sorting a problem and forgot. from the other reviews you have left, It looks like you have had many poor interactions with the company's that you contact, i hope this trend stops for you. All the best

Further comment as the person has now edited their review…

We did contact the customer and have phone records to prove this. We are truly sorry that being 45 minutes lates makes this a dreadful experience. As you can clearly see the vast majority of our reviews are positive, we are sorry and we did try to contact the customer but he refused contact. I would also like to add that this review is not based on any actual work carried out.

For clarity

We have 93 reviews and only 1 ( this one) is negative

He has left 25 reviews and only 1 is positive

Rated 5 out of 5 stars

Great service …

We recently had a Hive System fitted and the work carried out was very efficient and good value for money

December 13, 2022
Unprompted review
WB GAS LTD logo

Reply from WB GAS LTD

Thank you, Glad you are happy with the works carried out

Rated 5 out of 5 stars

Fantastic service, always

Have been collaborating with them for nearly two years now. Nino installed our new combi and did a fantastic job. He has constantly been near us whenever we had a problem and his professional skills are excellent. I can not recommend them highly enough for all their efforts, support and expertise. Thank you Rebecca, Nino and Wayne for always being there when we needed you.

November 25, 2022
Unprompted review
WB GAS LTD logo

Reply from WB GAS LTD

Thank you, Glad you are happy with the works carried out

Rated 5 out of 5 stars

Excellent Professional Service and competitive rates

Excellent Service Very Professional and polite Nino explained everything as they completed install I also had a number of radiators installed They removed old boiler and rads from premises and cleaned up Nino explained controls Very friendly workmen I would happily recommend to family and friends considering a new boiler or repair work to heating system

November 8, 2022
Unprompted review
WB GAS LTD logo

Reply from WB GAS LTD

Thank you, Glad you are happy with the works carried out

Rated 5 out of 5 stars

Greenstar Worcester Bosch boiler 1st year service.

It has been nearly a year now, since Nino & Josh installed my new Greenstar Worcester Bosch boiler, it all went extremely well & I was kept updated at all times. I was very impressed, with the professional way that " WBGASLTD" runs their business.
Nino & Josh have just carried out the 1st year boiler service & all went well & I am a very happy customer & would definitely recommend, the company.

November 4, 2022
Unprompted review
WB GAS LTD logo

Reply from WB GAS LTD

Thank you having Your New Boiler installed in Luton. It was a pleasure working with you.

Rated 5 out of 5 stars

Really great service

Really great service both for a boiler service and a repair, Nino was really helpful taking the time to explain exactly what he was doing and offering a few pointers for the future for me also, really friendly as well. I would defiantly be happy to recommend WB Gas.

November 3, 2022
Unprompted review
Rated 5 out of 5 stars

New gas boiler

WB GAS LTD installed my new boiler and made sure the system was balanced and working perfectly. The house is now nice and warm ready for winter. I couldn't be happier with the efficiency and professionalism shown by Nino who took the time to explain the whole process in a clear and timely manner.

October 4, 2022
Unprompted review
Rated 5 out of 5 stars

Boiler service…

Thanks Nino for the efficient service on our boiler and always polite and gives good advice well recommended.
Leigh and Kev

September 2, 2022
Unprompted review
Rated 5 out of 5 stars

New boiler - Nino and Josh

Nino and Josh installed our new boiler. They were amazing, hard working and tidy. Not only were they amazing during the time that they were here but, their aftercare was outstanding. I cannot fault their services and would be happy to recommend them to anyone who wants a new boiler or their boiler serviced.
Thank you for all your hard work.

August 8, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish.

The buying process was fast and with no pressure. I had a WhatsApp video chat with the engineer on the position of the old boiler and the flue position and he was honest and helpful in prescribing a more powerful and efficient boiler for us. The engineer and his helper arrived on time, removed the old boiler with no damage, as I was selling it on, and fitted the new one and the filter with no drama. They repaired the outside wall where the old flue had been and made good the inside as well. They were professional and cleaned up after the installation. They went through the operation of the equipment and left the paperwork for us. We were very pleased with the whole process.

August 2, 2022
Unprompted review
Rated 5 out of 5 stars

We have completed installation of our New ECO boiler

We have completed installation of our new Bosch Worcester boiler by WD Gas LTD. We are so pleased with very friendly and comforting advise through out the installation by Nino and Josh. These guys went out of their way to give us the best fit to avoid unnecessary pipes being visible outside after replacing our very old back boiler.
If you want best boiler in the market, then do not look anywhere and contact Rebecca at WD Gas Ltd. Based in Dunstable. Thank you all for great service 😎.

July 22, 2022
Unprompted review
Rated 5 out of 5 stars

Great service from Nino at WB Gas

We had Nino round to look at the boiler in our new house as we were losing pressure, unfortunately this resulted in us needing a new boiler but Nino was great with his advice and knowledge on products. We got booked in within a couple of weeks and the installation itself was quick and stress free for us. Nino and his team were respectful of our property and always happy to run things by us and answer any questions we may have. We have also already started to see our energy use being more efficient thanks to Nino's suggestions. Would recommend to anyone.

March 30, 2022
Unprompted review
Rated 5 out of 5 stars

Great service from WB Gas and Nino

As per usual, Nino did a great job and actually was able to sort out what we thought may have been a leak causing us big issues, to no leak and just changing a radiator. In fitting the new radiator, Nino discovered that the old radiator pipework was fitted incorrectly, he promptly fixed that - something that was not on the original list of work to be done.

March 4, 2022
Unprompted review
Rated 5 out of 5 stars

Annual boiler service

Annual boiler service.
Very efficient, booked service with ease. Arrived and completed within the times stated. Nino and young lad very polite and friendly. I would definitely recommend this company.

February 21, 2022
Unprompted review

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