WB GAS LTD Reviews 

178
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Have been collaborating with them for nearly two years now. Nino installed our new combi and did a fantastic job. He has constantly been near us whenever we had a problem and his professional skills a... See more

Company replied

Rated 5 out of 5 stars

We have completed installation of our new Bosch Worcester boiler by WD Gas LTD. We are so pleased with very friendly and comforting advise through out the installation by Nino and Josh. These guys we... See more

Rated 5 out of 5 stars

Our boiler was making horrible noises due to hard water. WB came round almost immediately and advised we should convert to a combi boiler instead of a straight replacement. A week later they arrived a... See more

Rated 5 out of 5 stars

It has been nearly a year now, since Nino & Josh installed my new Greenstar Worcester Bosch boiler, it all went extremely well & I was kept updated at all times. I was very impressed, with the profes... See more

Company replied

Company details

  1. Heating Contractor
  2. Gas Engineer
  3. Gas Installation Service
  4. Boiler and Heating Service
  5. Plumber

Written by the company

Wayne Bettess, Owner of WB GAS LTD & his team offer an unrivaled New Boiler Installation service across Luton, Dunstable, Milton Keynes & St Albans. WB GAS LTD is a Family Firm, Built on recommendations from our customers. WB GAS LTD can offer up to a 12-year guarantee on new boiler installations across Milton Keynes, Dunstable, Luton & St Albans. WB GAS LTD can also offer a flexible payment plan, ranging from up to 2 years at 0% to 3, 5, or 10-year payment plans. As we are a family firm we ensure that each and every job is carried out the highest quality and care is always taken when in your home. Meet The Team Wayne Bettess - Owner of WB GAS LTD. Wayne has been in the industry since leaving school back in 2002. He served his apprenticeship installing new boilers in Milton Keynes, Luton, Dunstable & St Albans with an Ex British Gas Lead Engineer. Wayne went on to fit hundreds of boilers across Luton, Dunstable, St Albans & Milton Keynes before deciding to embark on creating his own company a few years back. Since then Wayne has built a team he can trust around him to ensure that all aspects of the business run to his high standards. Samantha Bettess - Office Manager Samantha is Wayne's wife of 20 years. Samantha has been involved with the business from the very beginning. Now that their 4 children are in full-time school, Samantha has taken on the full-time role of running the Office of WB GAS LTD. Samantha ( or Sammy as Wayne calls her ) looks after everything from invoicing to administration to ordering materials and booking jobs in. Lewis Bettess - Lewis as our apprentice Heating Engineer is eager to learn, he assist the team day to day.


Contact info

4.9

Excellent

TrustScore 5 out of 5

178 reviews

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4.9

All reviews

(178)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 stars all round

5 stars all round for a professional service. Friendly & courteous. Would highly recommend WB Gas for a fast and efficient service.

June 15, 2021
Unprompted review
Rated 5 out of 5 stars

New Boiler

New Worcester boiler fitted,arrived on time and completed in 1/2 a day I would highly recommend WB Gas if you want a fast and efficient service.

May 23, 2021
Unprompted review
Rated 4 out of 5 stars

Remember whether your appointment is Virtual or Not

I didn't know time slots for virtual appointments are 1hr slots and I stayed in from 4 to get a call at 5. I did not know this and Wayne took the time to contact me and point out I was being a plonker when I through my dolly out of the pram. To be fair he didn't actually say that, but I was an idiot and should have shown more empathy.

April 27, 2021
Unprompted review
WB GAS LTD logo

Reply from WB GAS LTD

Thank You Neil, Based on the communications we have had this evening. I am seeing if we can implement a job/quote specific reminder to try ensure this doesn't happen again.

Rated 5 out of 5 stars

Had a new boiler fitted by WB Gas Ltd

Had a new boiler fitted by WB Gas Ltd, no hassle, very professional, clean and tidy workmanship.
Alex & Patrick were very polite and respectful can't recommend them highly enough.
Will definitely be using this company for our annual service.

April 23, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Thank you so much for the speedy turn around with this, the guys were very friendly and have done a great job. Excellent customer service and support, you have a first class team.

February 23, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Wb Gss has installed my entire heating system on an investment property and I have to say they are extremely professional, on time and get things done quickly and to a very high standard.Their response time in case of a problem is absolutely fantastic, there is no comparison between them and the big companies. I cannot recommend the enough.

February 22, 2021
Unprompted review
Rated 5 out of 5 stars

We needed our old boiler system…

We needed our old boiler system replaced as it finally give up on the weekend we had snow and freezing cold weather. We called yournewboiler.com and they got back to me promptly and I had a video quote with Wayne which we accepted. Wayne explained everything in clear detail. And within three days they arrived on time to take out and dispose of our old boiler system, the engineer Nino did this work and installed our new Combi boiler he was very professional and friendly, he explained clearly all we needed to know. Wayne turned up in the afternoon to give a hand with finishing off, and the installation of the boiler was done, we also had a new radiator installed in our bathroom all this done the same day. We were very pleased with the whole service we received they cleaned and tidied up when they were finished. I would be happy to recommend them to anybody. We now have heating and hot water again. Thank you. A few days after the installation we received an email asking if we were happy with the work and if any questions just give them a call. I thought this was a nice gesture. Thanks again yournewboiler.com, WB Gas Ltd.

February 7, 2021
Unprompted review
WB GAS LTD logo

Reply from WB GAS LTD

Thank you for your kind words. The new Worcester Boiler will keep you warm and cosy for many years ahead. Thanks for your business and see you next year for the boiler service.

Rated 4 out of 5 stars

First annual inspection

Nino arrived slightly ahead of schedule but immediately go to work with the annual inspection. All was well, as one would expect with a new boiler installed about one year ago by WB Gas. Nino even found time to tighten a leaking connection for the towel warmer and to lag a condensing drainage pipe from the boiler.

February 5, 2021
Unprompted review
Rated 5 out of 5 stars

Very efficient from the off set prompt…

Very efficient from the off set prompt with call back, attendance and follow up support. I was impressed with Alex’s work everything was left clean and tidy. Had a little problem with the heating after they left but that was dealt with straight away and follow up phone calls and text to ensure I was happy...... thank you !

January 11, 2021
Unprompted review
Rated 5 out of 5 stars

Very happy with the service provided

Very happy with the service provided. A new boiler was installed within 48 hours of placing the order. Engineer arrived promptly on time (Saturday morning) and installation was completed around midday. Engineer waited for all radiators to be functioning well before asking me to sign the completed papers. We had a bit of a problem on Sunday, not boiler fault but it turned out to be a blocked condenser pipe. Thorugh out Sunday Wayne was in touch with me, although I was able to fix it by unblocking the drain the engineer still came on Monday morning to ensure there were no issues. Highly recommend for their professionalism and quality of work.

December 15, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

I had my Combi boiler installed. Excellent service and very friendly people. Will definitely recommend them to others.

December 12, 2020
Unprompted review
Rated 5 out of 5 stars

Professional Team and Excellent Standards

Great communication, brilliant people who were really considerate of young children and around me having to work from home while they went about their work

December 2, 2020
Unprompted review
WB GAS LTD logo

Reply from WB GAS LTD

Thank you so much for the review, You have been a very loyal customer over the years and thank you for continuing to use us. Thanks again

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