Your NRG Reviews 5,079

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 3,649 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive and reasonable pricing, often finding it significantly cheaper than other suppliers, even during times of market instability. The delivery service is frequently highlighted as efficient and on time, with many appreciating the clear communication regarding delivery dates and the option for online ordering. Reviewers also commend the staff, especially the delivery drivers, for being friendly, helpful, professional, and efficient. The overall service, from ordering to delivery, is described as excellent, fuss-free, and easy to use, leading many to recommend and plan to use the company again. However, some customers reported issues with delivery scheduling, mentioning that oil sometimes arrived later than expected or that communication about exact delivery times was unclear, leading to missed deliveries. A few other people also felt that despite paying extra for faster delivery, the service was still delayed, and some experienced billing errors or incorrect charges.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the promptness and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Service

Customers had positive experiences with service, with many describing it as fabulous, great, and excellent... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive and fair pricing, even... See more

Order

Clients share positive opinions on the ordering process, frequently highlighting its ease and efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reliable. and competitive prices I like the payment structure i.e, take card payment details with order but cleared funds not taken until after delivery. Did not treat their customers new or ex... See more

Company replied

Rated 5 out of 5 stars

We ordered our first delivery from NRG online. We initially got a verbal quote,but by the time we wanted to order the office was closed. Hense why we ordered online, the price was even better (at... See more

Company replied

Rated 5 out of 5 stars

Great service from NRG Easy ordering online with choice of days on delivery and competative prices Kept me informed on delivery date Driver was very friendly and helpful Would definatly use aga... See more

Company replied

Rated 5 out of 5 stars

Heating oil ordered without fuss and also delivered sooner than expected. Price was reasonable too compared to other quotes obtained on the same day. Very good service, will use again.

Company replied


Company details

  1. Fuel Supplier

Written by the company

Your NRG provides top-quality heating oil and bulk fuels with an unbeatable service. Powering homes and businesses across 22 depots, we have a nationwide reach fuelled by local expertise.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Fab service

Fab service

May 5, 2026
Your NRG logo

Reply from Your NRG

Hello,
Thank you for your custom and feedback, we are pleased that you are happy with our service.

Rated 5 out of 5 stars

Great company

Great company

May 12, 2026
Your NRG logo

Reply from Your NRG

Hello,
Thank you for your custom and feedback, we are pleased that you are happy with our service.

Rated 5 out of 5 stars

Excellent

Excellent, quick efficient delivery. Helpful on the phone

March 27, 2026
Your NRG logo

Reply from Your NRG

Hello,
Thank you for your five-star review, we are pleased that you are happy with our customer service.

Rated 5 out of 5 stars

very polite

The delivery guy was very polite and friendly.

May 12, 2026
Your NRG logo

Reply from Your NRG

Hi,
We are pleased that your oil was delivered with a smile by one of our friendly drivers. Thank you for your custom and feedback!

Rated 5 out of 5 stars

Very competitive & professional.

Delivery driver was very professional, friendly and efficient.
Price was a huge lot cheaper than my regular company, which is a big difference in these unstable times.
Your NRG are now my new supplier.

May 12, 2026
Your NRG logo

Reply from Your NRG

Hi,
We are pleased that your oil was delivered with a smile by one of our friendly drivers. Thank you for your custom and feedback!

Rated 5 out of 5 stars

Good price

Good price
Courteous delivery driver

May 12, 2026
Your NRG logo

Reply from Your NRG

Hi,
We are pleased that your oil was delivered with a smile by one of our friendly drivers. Thank you for your custom and feedback!

Rated 5 out of 5 stars

Came early

Came early, very pleasant delivery man

May 12, 2026
Your NRG logo

Reply from Your NRG

Hello,
We are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!

Rated 5 out of 5 stars

Easy to arrange good price and delivery…

Easy to arrange good price and delivery was easy and I was kept well informed

May 12, 2026
Your NRG logo

Reply from Your NRG

Hello,
We are pleased that we were able to help you with your oil requirements. We are glad that you are happy with both our service and price. Thank you for leaving us a five-star review!

Rated 5 out of 5 stars

Delivered on time and kept me notified…

Delivered on time and kept me notified estimated time of delivery. Delightful and pleasant driver.

May 12, 2026
Your NRG logo

Reply from Your NRG

Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.

Rated 5 out of 5 stars
Your NRG logo

Reply from Your NRG

Hello,
We are pleased that we were able to help you with your oil requirements. We are glad that you are happy with both our service and price. Thank you for leaving us a five-star review!

Rated 4 out of 5 stars

Booking

Booking, Delivery went according to plan very efficiently done

May 5, 2026
Your NRG logo

Reply from Your NRG

Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.

Rated 5 out of 5 stars

Great service

May 12, 2026
Your NRG logo

Reply from Your NRG

Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.

Rated 4 out of 5 stars

As expected

All as expected and a good price for these expensive times.
The only issue was that delivery was not on the day notified as the driver had called in sick - nothing anyone can do about that and no one's fault.

May 12, 2026
Your NRG logo

Reply from Your NRG

Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.

Rated 5 out of 5 stars

Excellent customer service

Have always received excellent customer service from this company. Reliable delivery service, with competitive pricing.

March 17, 2026
Your NRG logo

Reply from Your NRG

Hello,
Thank you for your five-star review, we are pleased that you are happy with our customer service.

Rated 5 out of 5 stars

Delivery drivers all polite and…

Delivery drivers all polite and pleasant to talk to nrg keep you notified of oil prices would recommend them anytime

May 12, 2026
Your NRG logo

Reply from Your NRG

Hello,
Thank you for your five-star review, we are pleased that you are happy with our service. It is great to hear that you would recommend us to others and buy from us again.

Rated 5 out of 5 stars

Great price and fast service

Great price and fast service. Thank you! I'll definitely use again.

May 12, 2026
Your NRG logo

Reply from Your NRG

Hello,
We are pleased that we were able to help you with your oil requirements. We are glad that you are happy with both our service and price. Thank you for leaving us a five-star review!

Rated 5 out of 5 stars

Best price online

Very good price on line and very efficient and friendly staff.
Helpful on phone.

May 12, 2026
Your NRG logo

Reply from Your NRG

Hello,
Thank you for your five-star review, we are pleased that you are happy with our customer service.

Rated 5 out of 5 stars

Ordered during the war

Ordered during the war. Not cheap but 3 times the price from last winter. Arrived in about 10 days. Did not realise driver had been until the paper docket came through letter box. Now the good thing was the payment was to be made in 3 payments using Pay pal. This was a definite reason for me using Your NRG. It helped spread the bills at this worrying time. Will continue to use NRG. Thank you

April 13, 2026
Your NRG logo

Reply from Your NRG

Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.

Rated 5 out of 5 stars

Excellent service

Delivery received on time and driver very friendly and helpful

April 23, 2026
Your NRG logo

Reply from Your NRG

Hi,
We are pleased that your oil was delivered with a smile by one of our friendly drivers. Thank you for your custom and feedback!

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