Reliable. and competitive prices I like the payment structure i.e, take card payment details with order but cleared funds not taken until after delivery. Did not treat their customers new or ex... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We ordered our first delivery from NRG online. We initially got a verbal quote,but by the time we wanted to order the office was closed. Hense why we ordered online, the price was even better (at... See more
Company replied
Great service from NRG Easy ordering online with choice of days on delivery and competative prices Kept me informed on delivery date Driver was very friendly and helpful Would definatly use aga... See more
Company replied
Heating oil ordered without fuss and also delivered sooner than expected. Price was reasonable too compared to other quotes obtained on the same day. Very good service, will use again.
Company replied
Company details
Written by the company
Your NRG provides top-quality heating oil and bulk fuels with an unbeatable service. Powering homes and businesses across 22 depots, we have a nationwide reach fuelled by local expertise.
Contact info
Baltic Street, TS25 1PW, Hartlepool, United Kingdom
- 01642 686000
- sales@yournrg.co.uk
- yournrg.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Your NRG
Hello,
Thank you for your custom and feedback, we are pleased that you are happy with our service.
Reply from Your NRG
Hello,
Thank you for your custom and feedback, we are pleased that you are happy with our service.
Reply from Your NRG
Hello,
Thank you for your five-star review, we are pleased that you are happy with our customer service.
Reply from Your NRG
Hi,
We are pleased that your oil was delivered with a smile by one of our friendly drivers. Thank you for your custom and feedback!
Very competitive & professional.
Delivery driver was very professional, friendly and efficient.
Price was a huge lot cheaper than my regular company, which is a big difference in these unstable times.
Your NRG are now my new supplier.
May 12, 2026
Reply from Your NRG
Hi,
We are pleased that your oil was delivered with a smile by one of our friendly drivers. Thank you for your custom and feedback!
Reply from Your NRG
Hi,
We are pleased that your oil was delivered with a smile by one of our friendly drivers. Thank you for your custom and feedback!
Reply from Your NRG
Hello,
We are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!
Easy to arrange good price and delivery…
Easy to arrange good price and delivery was easy and I was kept well informed
May 12, 2026
Reply from Your NRG
Hello,
We are pleased that we were able to help you with your oil requirements. We are glad that you are happy with both our service and price. Thank you for leaving us a five-star review!
Delivered on time and kept me notified…
Delivered on time and kept me notified estimated time of delivery. Delightful and pleasant driver.
May 12, 2026
Reply from Your NRG
Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
The price & delivery window.
May 12, 2026
Reply from Your NRG
Hello,
We are pleased that we were able to help you with your oil requirements. We are glad that you are happy with both our service and price. Thank you for leaving us a five-star review!
Reply from Your NRG
Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
Great service
May 12, 2026
Reply from Your NRG
Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
As expected
All as expected and a good price for these expensive times.
The only issue was that delivery was not on the day notified as the driver had called in sick - nothing anyone can do about that and no one's fault.
May 12, 2026
Reply from Your NRG
Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
Excellent customer service
Have always received excellent customer service from this company. Reliable delivery service, with competitive pricing.
March 17, 2026
Reply from Your NRG
Hello,
Thank you for your five-star review, we are pleased that you are happy with our customer service.
Delivery drivers all polite and…
Delivery drivers all polite and pleasant to talk to nrg keep you notified of oil prices would recommend them anytime
May 12, 2026
Reply from Your NRG
Hello,
Thank you for your five-star review, we are pleased that you are happy with our service. It is great to hear that you would recommend us to others and buy from us again.
Great price and fast service
Great price and fast service. Thank you! I'll definitely use again.
May 12, 2026
Reply from Your NRG
Hello,
We are pleased that we were able to help you with your oil requirements. We are glad that you are happy with both our service and price. Thank you for leaving us a five-star review!
Best price online
Very good price on line and very efficient and friendly staff.
Helpful on phone.
May 12, 2026
Reply from Your NRG
Hello,
Thank you for your five-star review, we are pleased that you are happy with our customer service.
Ordered during the war
Ordered during the war. Not cheap but 3 times the price from last winter. Arrived in about 10 days. Did not realise driver had been until the paper docket came through letter box. Now the good thing was the payment was to be made in 3 payments using Pay pal. This was a definite reason for me using Your NRG. It helped spread the bills at this worrying time. Will continue to use NRG. Thank you
April 13, 2026
Reply from Your NRG
Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
Driver was polite and careful
Driver was polite and careful. Full order was delived very promptly.
May 12, 2026
Reply from Your NRG
Hi,
We are pleased that your oil was delivered with a smile by one of our friendly drivers. Thank you for your custom and feedback!
Reply from Your NRG
Hi,
We are pleased that your oil was delivered with a smile by one of our friendly drivers. Thank you for your custom and feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.