Reliable. and competitive prices I like the payment structure i.e, take card payment details with order but cleared funds not taken until after delivery. Did not treat their customers new or ex... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We ordered our first delivery from NRG online. We initially got a verbal quote,but by the time we wanted to order the office was closed. Hense why we ordered online, the price was even better (at... See more
Company replied
Great service from NRG Easy ordering online with choice of days on delivery and competative prices Kept me informed on delivery date Driver was very friendly and helpful Would definatly use aga... See more
Company replied
Heating oil ordered without fuss and also delivered sooner than expected. Price was reasonable too compared to other quotes obtained on the same day. Very good service, will use again.
Company replied
Company details
Written by the company
Your NRG provides top-quality heating oil and bulk fuels with an unbeatable service. Powering homes and businesses across 22 depots, we have a nationwide reach fuelled by local expertise.
Contact info
Baltic Street, TS25 1PW, Hartlepool, United Kingdom
- 01642 686000
- sales@yournrg.co.uk
- yournrg.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Your NRG
Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
Reply from Your NRG
Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
Highly recommended
Fantastic price and hassle free delivery. First time using them and I will defo be a returning customer
May 12, 2026
Reply from Your NRG
Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
Super service from ordering price…
Super service from ordering price through to delivery thanks.
May 12, 2026
Reply from Your NRG
Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
delivered as prpmised
May 5, 2026
Reply from Your NRG
Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
Efficient service all round…
Ease of getting a firm quote and arranging delivery. Effective communication regarding delivery. Efficient delivery on time.
May 12, 2026
Reply from Your NRG
Hello,
We are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!
Reply from Your NRG
Hello,
We are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!
The best price For oil I could find…
The best price For oil I could find with efficient delivery and easy payment. Would highly recommend.
April 22, 2026
Reply from Your NRG
Hello,
We are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!
Rip off price fir 500 litres
I ordered 500 litres of home heating oil and was charged £1.49 per litre rather than the 87p i was told. Disgraceful profiteering. I will never use these people again. Thieves.
May 5, 2026
Reply from Your NRG
Hi Nigel,
Thank you for your feedback. have checked through our records on the order you placed yourself online, the price has remained the same from point to order to delivery at 141.88ppl. If there are any confusion, we will be more than happy to help. You can reach us on sales@yournrg.co.uk.
Kind Regards,
Justyna
Customer Services Manager
Reply from Your NRG
Hello,
We are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!
When prices were so high I found them…
When prices were so high I found them to be cheapest and delivery sooner than expected ,will use again .
May 12, 2026
Reply from Your NRG
Hello,
We are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!
Reply from Your NRG
Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
Good website
Good website, choice of dates & prices . Delivery earlier than anticipated . Great first order experience.
May 5, 2026
Reply from Your NRG
Hello,
It is great to hear that you were pleased with our service and found our website easy to use. We will look forward to taking care of your oil needs again in the future. Thank you for your review.
Very swift delivery
Very swift delivery, very pleasant and helpful delivery driver. Straight forward payment arrangements. Invoice be e mail acceptable. Quite happy thank you.
May 5, 2026
Reply from Your NRG
Hello,
We are pleased that we were able to help you with your oil requirements. We are glad that you are happy with both our service and price. Thank you for leaving us a five-star review!
From the office staff through to the…
From the office staff through to the delivery driver, all staff are most helpful and knowledgeable. A trustworthy company. Mind you I've only been buying my home heating oil from them for some 20 years!!
That must say something! (No I'm not on the payroll)
May 12, 2026
Reply from Your NRG
Hello,
Thank you for your five-star review, we are pleased that you are happy with our customer service.
2nd time we’ve used NRG
2nd time we’ve used NRG. Was best price around at time or ordering. No issues with delivery time scales or driver.
Will use again.
May 12, 2026
Reply from Your NRG
Hello,
Thank you for your repeat custom and for taking your time to provide us with feedback. We are happy that you are continuously pleased with the service that we deliver.
Helpful and delivered quickly.
May 5, 2026
Reply from Your NRG
Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
Reply from Your NRG
Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
Reply from Your NRG
Hello,
Thank you for your five-star review, we are pleased that you are happy with our customer service.
Good friendly service
May 12, 2026
Reply from Your NRG
Hello,
Thank you for your five-star review, we are pleased that you are happy with our customer service.
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