Reliable. and competitive prices I like the payment structure i.e, take card payment details with order but cleared funds not taken until after delivery. Did not treat their customers new or ex... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We ordered our first delivery from NRG online. We initially got a verbal quote,but by the time we wanted to order the office was closed. Hense why we ordered online, the price was even better (at... See more
Company replied
Great service from NRG Easy ordering online with choice of days on delivery and competative prices Kept me informed on delivery date Driver was very friendly and helpful Would definatly use aga... See more
Company replied
Heating oil ordered without fuss and also delivered sooner than expected. Price was reasonable too compared to other quotes obtained on the same day. Very good service, will use again.
Company replied
Company details
Written by the company
Your NRG provides top-quality heating oil and bulk fuels with an unbeatable service. Powering homes and businesses across 22 depots, we have a nationwide reach fuelled by local expertise.
Contact info
Baltic Street, TS25 1PW, Hartlepool, United Kingdom
- 01642 686000
- sales@yournrg.co.uk
- yournrg.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 67% of negative reviews
Typically replies within 2 weeks
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Always smooth delivery of oil &…
Always smooth delivery of oil & pleasant delivery driver
May 12, 2026
Reply from Your NRG
Hello,
Thank you for your repeat custom and for taking your time to provide us with feedback. We are happy that you are continuously pleased with the service that we deliver.
Hi when the oil prices jumped you…
Hi when the oil prices jumped you didn't try and rip us off
May 5, 2026
Reply from Your NRG
Hello,
Thank you for your five-star review, we are pleased that you are happy with our customer service.
Reply from Your NRG
Hello,
We are pleased that we were able to help you with your oil requirements. We are glad that you are happy with both our service and price. Thank you for leaving us a five-star review!
A seam less process
A seam less process, very helpful customer service when I requested earlier delivery. Delivery no fuss and on time.
May 12, 2026
Reply from Your NRG
Hello,
Thank you for your five-star review, we are pleased that you are happy with our customer service.
Excellent service and communication
Order delivered when stated and at a price that compared well with other suppliers.
May 12, 2026
Reply from Your NRG
Hello,
Thank you for your five-star review, we are pleased that you are happy with our customer service.
Tommoaway
Website user friendly and easy to order. Delivery date was emailed early. Driver was friendly and efficient, very professional.
May 12, 2026
Reply from Your NRG
Hi,
We are pleased that your oil was delivered with a smile by one of our friendly drivers. Thank you for your custom and feedback!
Fuel delivered just within window of…
Fuel delivered just within window of schedule at price as advertised when some companies would not guarantee price, Effective of Trumpism.
May 5, 2026
Reply from Your NRG
Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
Exceptionally efficient service
Exceptionally efficient service. Best price and good delivery options and notifications. Will use them for ongoing supply over my usual supplier who were not helpful at all in the current oil supply circumstances.
May 12, 2026
Reply from Your NRG
Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
Easy to order.
Easy to order.
Instant quote.
Delivered earlier than expected.
Kept informed of delivery progress regularly.
May 12, 2026
Reply from Your NRG
Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
Service as you would you want .
Delivered on time and on price . Competitive in the market place where others were profiteering.
Will use them moving forward without doubt .
April 24, 2026
Reply from Your NRG
Hello,
Thank you for your five-star review, we are pleased that you are happy with our customer service.
Reply from Your NRG
Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
Really good price when the world went…
Really good price when the world went mad because of the Iran war. Great help on ordering and very quick delivery. Highly recommend.
May 12, 2026
Reply from Your NRG
Hello,
We are pleased that we were able to help you with your oil requirements. We are glad that you are happy with both our service and price. Thank you for leaving us a five-star review!
Heating Oil Heroes!
Needed to obtain some heating oil fairly quickly and at a reasonable price and YourNRG were able to come to the rescue. Good price and delivered on time, would definitely recommend and use again.
May 12, 2026
Reply from Your NRG
Hello,
We are pleased that we were able to help you with your oil requirements. We are glad that you are happy with both our service and price. Thank you for leaving us a five-star review!
Reply from Your NRG
Hello,
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
Reply from Your NRG
Hello,
Thank you for your repeat custom and for taking your time to provide us with feedback. We are happy that you are continuously pleased with the service that we deliver.
I have been pleased but...
I have been pleased with the service, responsiveness and value provided by this supplier.
Unfortunately they need to refrain from constantly sending emails and messages telling me how wonderful they think they are.
Sending multiple emails per week will not help me to buy oil any sooner!
They need to consider misuse of contract details for advertising purposes does not earn loyalty.
May 5, 2026
Reply from Your NRG
Hello,
Thank you for your custom and feedback, we are pleased that you are happy with our service.
Good experience allround
Your staff are really helpful and the price was great. Will use again
May 12, 2026
Reply from Your NRG
Hello,
Thank you for your custom and feedback, we are pleased that you are happy with our service.
100% highly recommended.
I normally buy oil online but on this occasion I called.
Extremely helpful, fantastic customer care.
Oil arrived on time.
Never had a problem with this company but speaking to someone made oily even better.
May 12, 2026
Reply from Your NRG
Hello,
Thank you for your five-star review, we are pleased that you are happy with our service. It is great to hear that you would recommend us to others and buy from us again.
Deliver at a great price when they say..what would could you ask for
Great service and will definitely use again
May 12, 2026
Reply from Your NRG
Hello,
Thank you for your custom and feedback, we are pleased that you are happy with our service.
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