The products are fantastic and the deliveries are always on time. I buy the "Canine Prime" product and find it absolutely fabulous and all my dogs love it, even my picky eater. However having 5 dogs t... See more
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We're focused on developing scientifically backed products designed to improve the health and lives of pets. That's why we work to provide the most advanced naturally powered nutrition products on the market.
Sheffield Technology Parks, Cooper Buildings, Arundel Street, Sheffield S1 2NS, S1 2NS, Sheffield, United Kingdom
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I recently received my order, but wished to cancel the next one. Had to make many attempts to cancel. Finally did it. Immediately followed by a notification another order was on its way which duly arrived, not requested and not required. But paid for (by me).
I just want (a) my money for unrequested delivery refunded, and (b) any future deliveries cancelled.
TIA

Reply from Your Pet Nutrition
Love the product but very late arriving due to isseues with adress and when I called to complain I did not receive much help.
After a lot of hassle - my neighbour delivered my parcel.
I have been giving both my dogs an eight year old short hair German Pointer and a three year old Labradoodle three tablets a day for the last six months and they both have so much energy it is amazing to watch them. The eight year old keeps up with the three year old without a problem. I would recommend these tablets to any dog owner.
didn't suit my cat but great customer services and refunded without a fuss which was amazing

Reply from Your Pet Nutrition
This company send stuff because they think you need it not because you’ve ordered it, they have done that on your behalf.Then try and get your money back

Reply from Your Pet Nutrition
Product easy to feed to dogs. But would be great as a loyal customer, is to occasionally receive discount, discount code to use on the next order.
Our Labrador is nearly 13 and has been given Canine Prime for about 5 years or more. We really do believe it has been very good for her. Apart from arthritis she still plays with her toys, pinching shoes etc., and helps unpack the shopping bags. Her poo is always well formed. Although it is quite expensive we do believe it is worth it.
A very efficient way to help keep your pet healthy. The service offers comprehensive and cost effective nutrition. Thank you.
I’ve already completed a review of this product, my pet refuses to take it.

Reply from Your Pet Nutrition
I am such advocate for alternative methods.
I myself take good quality vitamins so why shouldn’t my two precious dogs have them too. They have been using various products by Your Pet Nutrition and I think my dogs love Canine Prime the most. Both my dogs think it’s a treat and go mental when I put it in a bowl. My oldest dog has definitely better gut health and it seems to stop colitis flare ups. Both my dogs skin and coat has benefited. My younger dog is a dialute so I have to be careful with what I give her and this product (CP) has been a game changer. My 10 year old dog acts like a puppy still and I’m sure it’s this product. Thank you for making things so easy with this miracle powder.
I did not realise I had signed up for a subscription and so have tried to cancel it.
Apparently I have, late for this delivery very difficult and but too late for this delivery. Very difficult and confusing dealing with a company trading under two names, especially when telephone help team are unaware of this. Being unable to let delivery know where to leave package is not acceptable. Although company seems to be helpful it has been distressing and I am not convinced that the subscription has truly been cancelled.

Reply from Your Pet Nutrition
Previously 5 star, this time they resent an order from the previous month which I hadn't ordered and 3 three figure sum taken from my account.
I was informed about the pending delivery on the day it was shipped.
Customer services call #1 told me they would stop it and refund or email me the delivery address to return items to - none of the above happened.
Customer Service call #2 after sharing the facts and insisting I won't be paying shipping for something I hadn't ordered I am going to receive a full refund.

Reply from Your Pet Nutrition
The fact that my old Springer Spaniel has got a spring back in her strep and can walk further without stopping for a rest break
Great extra nutrition for my golden retriever, keeps him bright and bouncy
I have sent you several emails...my dog doesn't like the pet food.i have told you not to send anymore
.. you have just sent me another parcel of food...just looked at my bank account and you have taken the money out.o have not ortherised you to do that....I bet you don't put this on your comments... glen..

Reply from Your Pet Nutrition
You took payment without my okay, I contacted you several times and received no reply.

Reply from Your Pet Nutrition
the delivery driver tried my porch door 3 times pushing the handle and pushing the door that is unacceptable he left parcel in full view of anyone passing he could have put it behind bin which I have requested also my fault I pushed button by mistake for subscription did phone and cancel and spoke to sam who said she would phone me back which she didn't again felt let down the only good thing is this does work for my dog she uses a tub every month so I didn't need or want 3 tubs a month and now yhe subscription has been cancelled as I received an email to inform me of this let's hope it has been cancelled

Reply from Your Pet Nutrition
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