Your Playmat Reviews 385

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 141 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent print quality of the products, noting that colors are vibrant and details are crisp, making their custom designs truly stand out. Many people appreciate the high quality of the materials used, describing them as professional, sturdy, and beautiful, which contributes to the overall satisfaction with their custom items. Reviewers also highlight the company's responsiveness and helpfulness, especially when assisting with design choices and ensuring the final product meets expectations. However, some customers experienced significant delays in receiving their orders, with production and shipping times extending beyond initial expectations. A few people also reported issues with customer service communication regarding these delays, sometimes receiving no response or conflicting information about their shipments. There were also isolated instances where orders were not fully delivered or tracking information was not updated, leading to frustration for some consumers.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing satisfaction with the... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the print... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing satisfaction regarding the... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast shipping and... See more

Response time

Consumers generally report positive experiences with response times, often highlighting quick and courteous... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The custom playmat is excellent in its print quality. The custom card sleeves are decent, though the matte printed backs are sticky upon arrival, making them challenging to shuffle. Additionaly, I've... See more

Rated 5 out of 5 stars

I ordered this custom mat for my at-home craps setup and couldn't be happier! Massive thanks to Ray, whose customer service was phenomenal in helping me through the ordering process. As for the mat... See more

Rated 5 out of 5 stars

This is my second playmat with them (and just sent in my third order) and don't see myself using anyone else! The print quality of the images and colors is extremely crisp which is one of the most imp... See more


Company details

  1. Toy and Game Manufacturer

Written by the company

We help PC gamers, tabletop and TCG players produce unique gaming accessories such as playmats, mouse pads, sleeves, cards, deck boxes and more..


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

385 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Give it a try

Well detailed products that look absolutely fantastic even without premium editing. Once I receive my playmat, I’ll do a separate review for that.

May 11, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

Products were ordered on April 7th. As of May 31st, they still have not been received. The only way I could get any communication from the company was through Facebook messenger, and even that was hit or miss. They never communicated anything with me until I reached out, then tried to blame delays on not getting an approval from me. How am I supposed to approve anything if they don't send a request for approval? Almost 2 month later, and supposedly the items have shipped, but their tracking is terrible, and i have no idea where my products are. Avoid this company at all costs. If I could give zero stars, I would.

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

Top notch Support

The first batch was not great. Shit happens. But people in the support are really great. They were kind, helpful and really patient. We manage to reconfigure the source file and make a new batch which was top quality. Thank you again !

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Custom Card Sleeves for MTG

I purchased the x100 card sleeves with a custom image for my friend’s birthday, and he absolutely loves them! It was easy to upload the image from my computer when ordering, and the final result came out crisp and clear. I can’t wait to play against his Necron MTG deck and admire the sleeves! We’re both very satisfied with the end result.

April 21, 2025
Unprompted review
Rated 2 out of 5 stars

slow shipping, bad quality materials but good artwork prints

The wating time for the shipping is much longer than they advertise, it took me more than a month to recieve my custom mouse pad.
To be fair it is not entirely their fault, production was fast but there where problems with customs since the product came from China. However never in the website they specify where the product is shipped from, I would have bought from someone else if I knew.

The art print is very good in my opinion; however the quality of the mousepad could be better, it is very thin and also it doesn't adhere to my wooden desk very well.

May 9, 2025
Unprompted review
Rated 1 out of 5 stars

They're not up front about production…

They're not up front about production times. It's been almost2 months. When I message I don't receive a response until days later. They don't get back to you within a reasonable timeframe and they tell you nothing.
I've been chasing this for so long as I'm moving house. They told me they'd accelerate my order. They haven't. Terrible company. Avoid at all costs. It doesn't matter how good the product is or isn't, if they're not up front about the fact they have excessively long and unreasonable production times

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Product!

Fantastic Product!! We love the stitched edges make it feel complete!! We will definitely buy again when needed!
Thank you for your great work

May 2, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT DO BUSINESS!

Placed my order on April 1st. It is now May 1st and there the product is still not in my hands. The business claims they cannot give a full refund. On the website it advertises "10-15 days for your playmats to be printed & packed & shipped". It is well over 30 days now. If I knew it was going to take over 30+ days to get the product (keep in mind, I still don't have it delivered still), I wouldn't have even ordered in the first place. I needed the playmats for an event that was happening on May 3rd and now it won't be happening. I will not be returning as a customer, be careful when doing business with this company.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely love how the mat came out

Absolutely love how the mat came out. Worked hard to get the image as crisp as i could and looks fantastic, centering could be better but it is only off by a few cm. took about 20 days, but considering tariffs, that's pretty good.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

High quality products

The playmats feel great both on front and on the back, you can feel the high quality of materials. The image is very clear, maybe just a tiny bit darker than expected but overall really good looking. The vendor is helpful and polite. I would totally recommend

April 18, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing playmat!

The colors were vibrant and the print came out looking perfect! I got the stitched edges and they were well done! Will definitely be ordering from them again! Shipping was slow, but I don’t think that was this sellers fault.

March 14, 2025
Unprompted review
Rated 1 out of 5 stars

THIS IS A SCAM SITE!

THIS IS A SCAM SITE!! My orders never came and I was never refunded. Customer service said they’d refund and then didn’t get back to me and never actually followed through and refunded anything. They stole that money. DO NOT USE THIS SERVICE, YOU WILL BE SCAMMED!

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Product flaws but excellent customer service.

I'll start with my order did not arrive as specified. The dimensions were off and the mat was not square. The custom image was perfect quality. I provided feedback to the customer service team of the flaws with the product. They responded quickly, offered to provide a full refund or ship a replacement with better quality control. I was initially disappointed given the price paid vs the quality received. Their responsive communication and willingness to correct this issue seems to be rare these days. I believe they valued my feedback and were quick to provide solutions.

April 7, 2025
Unprompted review

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