Yours Car Rental Reviews 1,017

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the service to be smooth and efficient, appreciating the helpful and professional staff. People often noted the good condition of the cars, describing them as clean, new, and well-maintained. The convenience of the location, often close to the airport with quick shuttle services, was also frequently highlighted as a positive aspect. Reviewers also mentioned the good value for money and the absence of pressure to purchase additional insurance. However, some people were dissatisfied with certain aspects, including issues with pricing and unexpected charges, particularly related to fuel and currency conversion. A few customers experienced problems with the condition of the car, such as dirty interiors, worn tires, or minor damages not properly documented. There were also occasional reports of rude or unhelpful staff members, and some found the car pickup process confusing or delayed, especially regarding shuttle services and finding the office.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the friendly, efficient, and fast... See more

Staff

Customers consistently note ambiguous experiences with staff. Many reviewers praise the staff for being... See more

Product

Reviewers mention ambiguous feedback about the product. While many customers received clean, new, and... See more

Location

People report ambiguous experiences with location. While some customers found the office conveniently close... See more

Price

Users describe ambiguous interactions with price. While some customers found good value, reasonable prices,... See more

Based on these reviews

Rated 4 out of 5 stars

The car was clean and on time, and fast delivery. all been checked and marked, but the condition of the vehicle's bodywork, such as the front bumper, was not smooth. the charge of the credit card o... See more

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Rated 4 out of 5 stars

Great customer service. Be awae that they take the deposit for potent dommages. Its not just a hold like other compagnies, so if you do not have a euro card fees for rates at purchase is different fr... See more

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Rated 4 out of 5 stars

We hired the car through the platform Check24 and took out full insurance. However, when we picked up the car, we had a problem with our credit card for the deposit. At the desk, they told us that... See more

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Rated 4 out of 5 stars

I couldn't return the car to Larnaca because it was locked ( by my mistake) in a private parking in Limassol. I left it there,I had a flight to catch),I took photos of the car,they picked it up the ne... See more

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Rated 1 out of 5 stars

Filthy car, worn tyres, tyre and service warning displayed on dashboard. Airbag switched off. Reception desk took too much information, full credit card details stored on an insecure computer. Als... See more

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Rated 5 out of 5 stars

Smooth experience, we hired a nice little fiat panda hybrid, it was clean and good value. The office is really close to the airport and the shuttle bus was fast (5min) and much easier than expected.

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Rated 5 out of 5 stars

Location to larnaca airport was great, booked online, price was good and was, on route to our stay. The service was excellent with staff being warm but professional. They accommodated our needs and w... See more

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Rated 5 out of 5 stars

Good service. Good prices. No limit on driving distance. We initially had reserved a Toyota Yaris, but we got a Mazda 2. This wasn't a problem for us since the cars are very similar and the Mazda 2 wa... See more

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Rated 5 out of 5 stars

We rented a car from this company, and everything went very well. Their location is about five minutes from the airport, but they provide a pickup service, just give them a call if you have trouble... See more

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Rated 1 out of 5 stars

I picked up the car late in the evening checking togheter whith the employee, and I took photos, but it wasn't possible to get enough contrast to see any scratches specially on the black plastic under... See more

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Rated 5 out of 5 stars

We were very satisfied with the car rental service. Picking up the car at the rental company was quick and easy. There was no attempt to sell us additional insurance for the vehicle. Any previous dama... See more

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Rated 1 out of 5 stars

You have a clerk by the name Aggelos at Athens airport office who has behavior problem. The word rude can not adequately describe his behavior. Audacious the least. Impudent for no apparent reason. I... See more

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Rated 2 out of 5 stars

AFTER A BAD FLIGHT, WE COULDN'T FIND YOUR CAR2 INSIDE THE AIRPORT AFTER PASSING THROUGH PASSPORT CONTROL. WE SEARCHED FOR IT OUTSIDE FOR AN HOUR IN HEAVY RAIN. LIKE OTHER CAR RENTAL COMPANIES, WE LOOK... See more

Company replied

Rated 5 out of 5 stars

We were extremely satisfied — a very good and safe car that took us everywhere without stress. There is free transportation to and from the airport, there is a need for a deposit (as in all the compan... See more

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Rated 5 out of 5 stars

The desk agent was wonderful! Very knowledgeable, helpful, and kind. She gave me helpful tips for my trip and made the car rental process easy, coming and going. The gentleman who collected my car mad... See more

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Rated 5 out of 5 stars

I was one of their first customers last year, and this is my second time renting a car from them. The service is always outstanding! Santie was amazing — so friendly, helpful, and professional. She m... See more

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Rated 5 out of 5 stars

Great communication, everything run smoothly even tho my flight was delayed early hours of the morning have used this company several times before and won't hesitate to use in future, Many thanks,... See more

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Rated 1 out of 5 stars

We were definitely ripped off here. My Visa card was not accepted for the deposit. Only after purchasing expensive insurance were we able to get the rental car we had already booked and paid for. The... See more

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Rated 1 out of 5 stars

They didnt gave my deposit for 2 months and i am still waiting. İ will run after the End and i paid ekstra many interest because of credit card debth which because of deposit. İ cant reach them easil... See more

Rated 5 out of 5 stars

We rented a Peugeot from Yours Car Rental for 9 days on our honeymoon-trip on Crete. The companies workers are friendly, the car was as expected and the renting was easy and uncomplicated. If you're... See more

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Rated 5 out of 5 stars

We booked a car for 9:30 in the morning and arrived a bit earlier. We picked up our things and went outside – the garages are easy to find, just look for number 29 near the exit. We calle... See more

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Rated 5 out of 5 stars

First of all, I would like to thank the staff for their exceptional kindness. Even though it was my mistake by booking the vehicle too early, the staff was persistent, contacted me, waited for me and... See more

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Rated 5 out of 5 stars

Very professional and polite personnel. I received right away the car that I had booked. During my trip I found it necessary to have the wipers of the car changed. The rental company immediately agre... See more

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Rated 5 out of 5 stars

Easy to book online in advance of the holiday. We had to ask for the location of the collection point on arrival at the airport as there were so many car rental offices there. Once at the office we we... See more

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Rated 5 out of 5 stars

Once we landed we called and within 5 minutes we were picked up to go to the lot. The process was clear and smooth. The car itself perfectly suited our needs and expectations. Upon return, we once ag... See more

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Rated 5 out of 5 stars

Very friendly staff. Everything went very smooth, from the transfer from the airport to the returning of the car. No one tried to sell us an extra insurance e.g.. Car was a bit scratched outside, but... See more

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Rated 5 out of 5 stars

The office is 50 yards outside the airport. The staff are efficient and get you on your way quickly. The cars are well maintained, normally a year or so old and fully functional. We’ve used them a num... See more

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Rated 5 out of 5 stars

Very friendly staff, car was in good condition and as described. It had some scratches but they were all documented and therefore no discussions as we returned the car.

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Rated 5 out of 5 stars

Helpful staff, everything goes quickly and smoothly. The cars are new, well-maintained, clean, everything works. The deposit is returned immediately, no need to wait a week or two. I will rent a car h... See more

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Rated 5 out of 5 stars

Even though it was not the same brand that I reserved, the car I received corresponded to the model I had selected. I received a car in optimal conditions and it worked well. The car pick-up point is... See more

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Rated 5 out of 5 stars

I really liked the good price-quality ratio, decent car, fast service. It would have been better if the tire pressures and windshield washer fluid had been checked before handing over the car.

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Rated 5 out of 5 stars

Very friendly staff who picked us up and dropped us off at the airport on time. Answered my questions patiently and carefully. It would be better if there were signs when picking up the airport or t... See more

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Rated 1 out of 5 stars

We booked our car rental through the Booking com car rentals platform. We played 186 € including full insurance coverage for 5 days. The company Yours Car Rental in Greece refused to accept our Visa... See more

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Rated 1 out of 5 stars

I rented a mid-range car in good condition from May 12th to May 18th in Miami. The booking process was smooth, and both the car pickup at the terminal and the vehicle return went exactly as communic... See more

Rated 4 out of 5 stars

The small team at Kalamata were friendly and helpful. And also sensible. The pick-up process was swift and perhaps too much so, but he was one guy in a warm booth with a queue. I say too fast because... See more

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Rated 4 out of 5 stars

Shuttle Service from/to airport was excellent -- quick and very friendly. Car release and return were fast and professional, deposit refunded within two working days. The car we received was very cle... See more

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Rated 5 out of 5 stars

Good customer service, there were no problems with deposit payment with business card (which is very positive, because I had different experience in other rental company in the past). Good car in ve... See more

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Rated 2 out of 5 stars

The car I received had far too little tire pressure at pickup. It was unsafe to drive until I fixed it myself. The vehicle was also in poor condition regarding cleanliness – the steering wheel, gear... See more

Rated 3 out of 5 stars

Super helpful and friendly staff -- the car itself was not in great condition (the reverse camera did not work and the car pulled to the left) and smelled very strongly of cleaning spray. The instruct... See more

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Rated 5 out of 5 stars

We rented a small car for travelling around Malta. Had a great experience with the rental car. Pickup and drop off was easy. Thank you Mohammed for the great instructions.

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Rated 1 out of 5 stars

I have 20+ years experience of car hire at Kalamata airport, this time at short notice, my usual company didn't have any availability and I was forced to look elsewhere. I would not recommend this... See more

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Rated 3 out of 5 stars

A great service reaction on their part making up for my 1.5 hour waiting period at the airport, due to their landline not working. I was upgraded car class and I was also provided with half the fuel f... See more

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Rated 3 out of 5 stars

The car was perfect, new and clean. Pick-up and drop-off easy and fast. The only problem was that instead of deposit blockation on my card I have been charged for deposit 1400 EUR and after returning... See more

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Rated 5 out of 5 stars

Stepped in when let down by another car hire car company. Nice clean new car.salespersons put you at ease.ease of booking recommend this company

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Rated 3 out of 5 stars

The staff at the counter were rude and dismissive. The shuttle meeting point wasn't where advertised, but in a nearby parking lot. This caused a two-hour delay in picking up the car. The car, however,... See more

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Rated 2 out of 5 stars

The waiting time for getting a pre-reserved car was about an hour. That is simply too long when you just land and have two kids with you. The personal were nice and friendly. The car had two yellow li... See more

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Rated 1 out of 5 stars

We rented a car in Crete for €108. When we arrived to pick it up, we were told that payment was only possible by credit card. However, we only had a Visa Debit card, which I have always used in the p... See more

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Rated 5 out of 5 stars

I can only recommend this car rental firm. Very accommodating, friendly staff. A lot of engagement! Absolute 5star service. I will be a customer again.

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Rated 1 out of 5 stars

Yours car rental are thieves!! I rented a car in Sarajevo, Bosnia from 25-7 until 2-8. First I waited for 2 hours to receive a damaged car. And the craziest part is that they stole my deposit of 800 e... See more

Rated 4 out of 5 stars

+ good price + car at good condition - pick up was lasting, tank was only 95% full - at return nobody was in office and nobody available by call - deposit has not been transferred to my account so... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

Welcome to Yours Car Rental, your trusted partner for car rental services with a strong international presence. With nearly 30 years of experience, we pride ourselves on offering a wide variety of vehicles, exceptional customer service, and transparent pricing with no hidden fees. 🌍 Operating in over 150 locations across Greece, Turkey, Serbia, Malta, Albania, Bulgaria, and the United States, we cater to a diverse clientele. Whether you're looking for a compact car for city travel, a robust SUV for adventurous trips, or a spacious van for family outings, our extensive fleet has got you covered. 🚗 What Sets Us Apart: International Reach: We are one of the largest independent car rental networks in Greece, with a growing footprint in several other countries. This ensures you receive consistent, high-quality service wherever you travel. Customer-Centric Approach: Our commitment to customer satisfaction is reflected in the positive feedback we receive. Clients appreciate our friendly and efficient service, easy booking process, and quick vehicle pick-up and return. Variety and Flexibility: Our fleet includes all popular car models, 4X4s, mini-vans, and MPVs, providing options for every need. We also offer flexible rental terms, including short-term and long-term rentals to suit your travel plans. Advanced Technology: We leverage the latest technologies to streamline your rental experience. From online reservations to accepting major credit and debit cards, our processes are designed to make your journey smooth and hassle-free. ✨ Choose Yours Car Rental for your next trip and enjoy the freedom of exploring with a reliable and trusted car rental service. Book now and hit the road with confidence! For more information and to book your vehicle, visit Yours Car Rental.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
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1-star

Replied to 80% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

They are very nice and provide you with…

They are very nice and provide you with great service.
They are flexible and go out of their way to help you.
Thank you, Randolf.

February 20, 2026
Unprompted review
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Reply from Yours Car Rental

Hi Joseph, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future.

Rated 4 out of 5 stars

The team was very kind and helpful

The team was very kind and helpful.
The car wasn't a new but good quality.

February 12, 2026
Unprompted review
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Reply from Yours Car Rental

Hello, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future.

Rated 1 out of 5 stars

Scam

Scammed me with 250€ „Cost of Loss“ after a dog ran in front of my car. The car costs way below 10€ per day in January. Also, they charge 75€ service cost. So, even if you have Full Coverage, they make you pay above 300€. Avoid them at all costs.

February 9, 2026
Unprompted review
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Reply from Yours Car Rental

Hello, The vehicle was returned with damage, which is not covered by Full Coverage / FDW, as clearly stated in the rental terms accepted at pickup. In such cases, loss of use and damage administration fees apply, including the standard €75 administration fee.
All charges were applied strictly in accordance with the signed rental agreement and are not related to the daily rental rate.

Rated 5 out of 5 stars

The car was exactly what I booked

The car was exactly what I booked. The service was fast and easy. Everything was above my expectations. I will book again soon.

February 9, 2026
Unprompted review
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Reply from Yours Car Rental

Hello, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

Easy oick uo and delivery

Easy oick uo and delivery, the car was in good condition.

February 3, 2026
Unprompted review
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Reply from Yours Car Rental

Hi Stavros, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

Excellent service and very professional

Very professional, great service and friendly staff

February 3, 2026
Unprompted review
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Reply from Yours Car Rental

Hi Elena, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

Amazing service

Amazing service, fast check in and out and very polite staff!!

February 3, 2026
Unprompted review
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Reply from Yours Car Rental

Hi Nantina, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

The desk agent was wonderful

The desk agent was wonderful! Very knowledgeable, helpful, and kind. She gave me helpful tips for my trip and made the car rental process easy, coming and going. The gentleman who collected my car made the procedure seamless and efficient. The car was adorable and easy to maneuver. ⭐️⭐️⭐️⭐️⭐️

February 5, 2026
Unprompted review
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Reply from Yours Car Rental

Hi Jasmine, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future.

Rated 2 out of 5 stars

AFTER A BAD FLIGHT

AFTER A BAD FLIGHT, WE COULDN'T FIND YOUR CAR2 INSIDE THE AIRPORT AFTER PASSING THROUGH PASSPORT CONTROL. WE SEARCHED FOR IT OUTSIDE FOR AN HOUR IN HEAVY RAIN. LIKE OTHER CAR RENTAL COMPANIES, WE LOOKED FOR AN OFFICE. THEN SOMEONE HELPED US; THEY WERE GOING TO GET A CAR AND TAKE US TO THEIR OFFICE, WHICH WAS FAR AWAY. The person waiting got angry because they had been waiting for an hour, the other people waited inside the airport because of the heavy rain, our phones didn't work because of the storm, there was some confusion during the handover, thankfully we received the vehicle and returned it without any problems, there was a red storm warning for Athens that day, so we will now rent cars from well-known companies.

January 21, 2026
Unprompted review
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Reply from Yours Car Rental

Hello, We are sorry for the inconvenience caused on your arrival, especially given the extreme weather conditions and storm warning in Athens that day. Please note that our company does not have an office inside the airport; this is clearly stated in the pick-up instructions on the voucher, which explain that collection takes place outside the airport with transfer to our nearby office. Despite the difficult conditions, we are glad the vehicle was provided and that the rental and return were completed without any issues. We appreciate your understanding during this exceptional situation.

Rated 5 out of 5 stars

Serious company. I recommend!

Even though it was not the same brand that I reserved, the car I received corresponded to the model I had selected. I received a car in optimal conditions and it worked well. The car pick-up point is very close to the airport, 2 minutes away, and Yours Car Rental provided us with a quick transfer between the airport and the car pick-up point. If the refund of the guarantee is also done quickly, we will call this company again when we return to Cyprus. As an observation, the notification sent to customers regarding the pick-up point at the airport should also include details about the car that will pick them up, because it is a public place, crowded with cars, and you don't know what to look for. The quality-price ratio is unbeatable!

January 23, 2026
Unprompted review
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Reply from Yours Car Rental

Hi Marius, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

Great experience!

The car was clean, fuel-efficient, and ready on time. Customer service was friendly and helpful. Overall, hassle-free and would rent again.

January 15, 2026
Unprompted review
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Reply from Yours Car Rental

Hi Kyriaki, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

Would be great if the fuel conditions…

Would be great if the fuel conditions would be full-to-full. Other than that - everything was great.

January 17, 2026
Unprompted review
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Reply from Yours Car Rental

Hello, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future.

Rated 4 out of 5 stars

Supportive

I couldn't return the car to Larnaca because it was locked ( by my mistake) in a private parking in Limassol. I left it there,I had a flight to catch),I took photos of the car,they picked it up the next day and we closed the case successfully through whatsapp.They returned the deposit,I had nothing to worry about.

January 11, 2026
Unprompted review
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Reply from Yours Car Rental

Hello, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

Friendly staff

Friendly staff, easy procedure, reasonable prices.

January 4, 2026
Unprompted review
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Reply from Yours Car Rental

Hi Andreas, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future.

Rated 4 out of 5 stars

Easy and friendly staff

Easy and friendly staff. Helped us get a car that fitted all our luggage and generaly helpful.

January 10, 2026
Unprompted review
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Reply from Yours Car Rental

Hello, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

I remain very satisfied and grateful

I have been a customer for a few years and I remain very satisfied and grateful that the car company, yours car rental, continues to be a reliable, generous company, with a fast and efficient service. Congratulations.

November 27, 2025
Unprompted review
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Reply from Yours Car Rental

Hello, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

Review for car rental.

Personel was great and very helpful. The process was fast and the car great. Price was great too! Not many choices for kids seats .

January 3, 2026
Unprompted review
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Reply from Yours Car Rental

Hi George, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

Easy to navigate

Easy to navigate, good options

January 4, 2026
Unprompted review
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Reply from Yours Car Rental

Hello, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

Really helpful guys in the rental…

Really helpful guys in the rental agency, car was in good condition and very clean, overall experience was quite nice

January 2, 2026
Unprompted review
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Reply from Yours Car Rental

Hi Evangelos, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

Friendly, fast & professional

Car was in good condition

January 3, 2026
Unprompted review
Yours Car Rental logo

Reply from Yours Car Rental

Hello, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future.

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