Yours Car Rental Reviews 

1,786
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 787 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly staff members for their helpful attitude and professional approach during pick-up and drop-off processes. Reviewers often mention that the overall rental experience is remarkably smooth, fast, and straightforward. People deeply appreciate that the vehicles provided are generally clean, reliable, and perfectly suited for their local travel needs. However, some customers also noted unexpected extra charges, steep insurance costs, or unusually high security deposits. A few other people also experienced occasional service delays, temporary office closures, or minor mechanical issues with their assigned cars right upon arrival.

What people talk about most

Service

Consumers find service to be positive, highlighting friendly staff and efficient vehicle handovers. Reviewers... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are frequently kind, helpful,... See more

Product

Customers consistently note ambiguous experiences with product, reflecting a wide range of differing opinions... See more

Location

Reviewers highlight ambiguous aspects of location, noting that pickup points are not always clearly marked or... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly between customers. Some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The directions to find the car hire pick up from the airport were very clear. Unfortunately, the staff member that served us spoke very little English and consequently was unclear and rather abrupt. H... See more

Company replied

Rated 4 out of 5 stars

It’s a cramped tiny office near the airport PVK - but staff pleasant. Car was scratched all over, front wheels had tyre pressure warnings on (when I collected). It was worrying but at drop off there w... See more

Company replied

Rated 4 out of 5 stars

It's near the airport, 450m. It takes time to do all the procesure.., inside there a small place for kids and a wonderfull AC. At the arrival, please do the registration in the tablet at the balcony... See more

Company replied

Rated 4 out of 5 stars

The rental car perfectly met our needs. Returning the vehicle was straightforward, and they even kindly drove us and our luggage to the airport. The only slightly unpleasant aspect was picking up t... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

Welcome to Yours Car Rental, your trusted partner for car rental services with a strong international presence. With nearly 30 years of experience, we pride ourselves on offering a wide variety of vehicles, exceptional customer service, and transparent pricing with no hidden fees. 🌍 Operating in over 150 locations across Greece, Turkey, Serbia, Malta, Albania, Bulgaria, and the United States, we cater to a diverse clientele. Whether you're looking for a compact car for city travel, a robust SUV for adventurous trips, or a spacious van for family outings, our extensive fleet has got you covered. 🚗 What Sets Us Apart: International Reach: We are one of the largest independent car rental networks in Greece, with a growing footprint in several other countries. This ensures you receive consistent, high-quality service wherever you travel. Customer-Centric Approach: Our commitment to customer satisfaction is reflected in the positive feedback we receive. Clients appreciate our friendly and efficient service, easy booking process, and quick vehicle pick-up and return. Variety and Flexibility: Our fleet includes all popular car models, 4X4s, mini-vans, and MPVs, providing options for every need. We also offer flexible rental terms, including short-term and long-term rentals to suit your travel plans. Advanced Technology: We leverage the latest technologies to streamline your rental experience. From online reservations to accepting major credit and debit cards, our processes are designed to make your journey smooth and hassle-free. ✨ Choose Yours Car Rental for your next trip and enjoy the freedom of exploring with a reliable and trusted car rental service. Book now and hit the road with confidence! For more information and to book your vehicle, visit Yours Car Rental.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 48 hours

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3.9

All reviews

(1,786)

1,029 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

WORST CAR RENTAL ever

this is about yours car in bosnia . WORST CAR RENTAL ever . the guy first took a cash deposit and then found out made up flaws on return . lost a lot of money . very rude and non punctual . wonder how they are operating at the airport? . the car has pre existed problems and they were chilled about it .
STAY AWAY. they are scammers !!!

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Santorini island

I rented a car at Santorini island, I had a minor problem with the rented car ,but the employs there were very helpful, and took care the problem.

July 23, 2026
Unprompted review
Yours Car Rental logo

Reply from Yours Car Rental

Hello, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future

Rated 5 out of 5 stars

very good service both at check-in and…

very good service both at check-in and check-out, the car was pretty new, no problems during the rent. The staff very friendly and helpful. thank you

July 18, 2026
Unprompted review
Yours Car Rental logo

Reply from Yours Car Rental

Hello, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future

Rated 5 out of 5 stars

Top choice

Everything was perfect! Late check in, new and comfortable car, kind staff. Very good value.

July 22, 2026
Unprompted review
Yours Car Rental logo

Reply from Yours Car Rental

Hello, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future

Rated 1 out of 5 stars

Unpolitely and untrained staff, the worst car rental agency in Mykonos

I had one of the worst car rental experiences I’ve ever had.

The employee assisting me, Katia, was completely unhelpful, dismissive and unwilling to even look at the documentation I brought. She immediately focused on the issue date shown on my Spanish driving licence and refused to consider that it was an officially exchanged licence.

I presented official government documentation proving that I have held a valid driving licence since 2019, including an official Driver’s Record Certificate, but she refused to review it or make any effort to understand the situation. Instead of trying to verify the facts or find a solution, she simply denied me the vehicle I had already paid for.

What was most disappointing was not only the refusal itself, but the complete lack of professionalism, empathy and customer service. I was left stranded at the airport with no transportation and no assistance whatsoever.

A professional rental company should train its staff to understand exchanged driving licences, which are common within Europe, or at the very least to review official documentation before refusing service.

I paid in advance for a vehicle that was never provided and I am now pursuing a full refund through DiscoverCars and my bank.

I would strongly advise other travellers to avoid this company if they expect fair treatment or competent customer service.

August 4, 2026
Unprompted review
Yours Car Rental logo

Reply from Yours Car Rental

Hello, we are sorry to hear that you were disappointed with your experience. Our rental terms clearly specify the driving license requirements that must be met at the time of collection, and these requirements must be verified before a vehicle can be released. Our procedures are applied consistently to ensure compliance with the rental conditions and insurance requirements. We regret that the situation caused frustration and appreciate your feedback.

Rated 5 out of 5 stars

Very efficient and friendly service

Very efficient and friendly service. Good value for money. No delays at the airport to collect the car, brand new car, everything clearly explained. Short easy walk (5mins) at the airport to collect the car. Would highly recommend using them for car rental better than all the major brands.

July 15, 2026
Unprompted review
Yours Car Rental logo

Reply from Yours Car Rental

Hello, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future

Rated 5 out of 5 stars

I do recommend!

Good price, excellent support, no long waiting

2.-30.7. Fiat Panda Hybrid

July 2, 2026
Unprompted review
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Reply from Yours Car Rental

Hello, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future

Rated 5 out of 5 stars

Just perfect

July 30, 2026
Unprompted review
Yours Car Rental logo

Reply from Yours Car Rental

Hello, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future

Rated 5 out of 5 stars

Brilliant form start to finish

Brilliant form start to finish. Will definitely use again. The team at pick up and drop off were very helpful. The car was just what we needed size wise and practical for the trips we did.
The best car hire we have used in Crete.

July 30, 2026
Unprompted review
Yours Car Rental logo

Reply from Yours Car Rental

Hello, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future

Rated 4 out of 5 stars

Everything was great

Everything was great, except I had to wait 1.5 hours in line to get the car

July 22, 2026
Unprompted review
Yours Car Rental logo

Reply from Yours Car Rental

Hello, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future

Rated 5 out of 5 stars

Rien a signaler

Rien a signaler ! Everything ok!

July 27, 2026
Unprompted review
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Reply from Yours Car Rental

Hello, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future

Rated 4 out of 5 stars

The rental car perfectly met our needs

The rental car perfectly met our needs. Returning the vehicle was straightforward, and they even kindly drove us and our luggage to the airport.

The only slightly unpleasant aspect was picking up the rental car. We were initially offered a small 3-door car even though we had ordered a 5-door. However, we were able to clarify this.

July 29, 2026
Unprompted review
Yours Car Rental logo

Reply from Yours Car Rental

Hello, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future

Rated 5 out of 5 stars

Great service.

Great service.

August 5, 2026
Unprompted review
Yours Car Rental logo

Reply from Yours Car Rental

Hello, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future

Rated 3 out of 5 stars

The car wasn‘t in a good condition- to…

The car wasn‘t in a good condition- to less air in the wheels, no Antenne for the radio and the return-service was bad. The address on booking or the homepage was wrong. So we had to contact the office and the told us that the don’t have an address. At the end we had luck and found the office by ourselves.

July 25, 2026
Unprompted review
Yours Car Rental logo

Reply from Yours Car Rental

Hello, we are sorry to hear that some aspects of your rental experience did not meet your expectations. We appreciate your comments and will review them with our team in order to improve our services. We hope to have the opportunity to provide you with a better experience in the future.

Rated 5 out of 5 stars

good service

good service, no problem at all.

July 24, 2026
Unprompted review
Yours Car Rental logo

Reply from Yours Car Rental

Hello, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future

Rated 3 out of 5 stars

Has potential but needs some improvements

Things to improve:
Not clear meeting point at the airport
No opportunity to message a question, phone calls not returned
50 minutes of waiting time at the airport
No car at arrival at the rental station, although it was fully prepaid
No one at the station during working hours on the car return

Things we liked:
Polite staff
New car

July 27, 2026
Unprompted review
Yours Car Rental logo

Reply from Yours Car Rental

Hello, thank you for sharing your feedback. We appreciate your positive comments regarding our staff and the new vehicle provided. We are sorry to hear about the difficulties you experienced with the meeting point, communication, and waiting time. We will review your comments carefully in order to improve our service and provide a smoother experience for our customers.

Rated 2 out of 5 stars

Good car. Horrible deposit process

The car was in great conditions. Pick up and return was fantastic. The fact that they charge you a significant amount of money as the deposit and it took ages to get it returned is something definitely to be improved

July 26, 2026
Unprompted review
Yours Car Rental logo

Reply from Yours Car Rental

Hello, thank you for your positive feedback regarding the car and our pick-up and return service. We are sorry for the delay with the deposit refund. There was an issue with the return of the deposit, which has since been resolved. We appreciate your understanding and your feedback.

Rated 5 out of 5 stars

Everything quick and uncomplicated

Everything quick and uncomplicated, how it should be.

July 19, 2026
Unprompted review
Yours Car Rental logo

Reply from Yours Car Rental

Hello, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future

Rated 2 out of 5 stars

Small company, small service

We rented a Fiat Panda at Kalamata Airport, but after driving about 50 kilometers, it developed serious acceleration issues. The check engine light also came on. When we called customer service, we were simply told that the previous renter had used low-quality fuel and that filling the tank with "Super 100" would fix the problem. They adamantly refused to exchange the car, even though we were 150 kilometers away from Kalamata and didn't feel safe continuing to drive it.

After filling up with higher-quality fuel, the problems improved slightly but were not completely resolved. Consequently, after a week, we exchanged the car for a Kia Picanto in Athens.

Communication with the company was very chaotic; you are essentially left to fend for yourself. Only one hotline employee showed any willingness to find solutions.
Furthermore, the full security deposit was withheld due to a minor scratch upon return, and we were required to pay for the repair costs on the spot in Kalamata.

Overall, the company gave the impression of being overwhelmed and unhelpful.

July 11, 2026
Unprompted review
Yours Car Rental logo

Reply from Yours Car Rental

Hello, we are sorry to hear that your experience did not meet your expectations. We appreciate your comments regarding the vehicle and communication, and we will review them carefully in order to improve our services and customer support.

Rated 4 out of 5 stars

Good service

Good service. Fast and precise. Vehicles are clearly intensively used.

August 3, 2026
Unprompted review
Yours Car Rental logo

Reply from Yours Car Rental

Hello, thank you for your kind review! We're thrilled to hear that you had a very good experience with us and that everything was to your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future

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