Y'OUR Personalized Skincare Reviews 684

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness in transforming skin, addressing various concerns like acne, dryness, and redness, and providing noticeable improvements in complexion and texture. Many people appreciate the personalized approach to skincare, finding the customized routines easy to follow and highly beneficial. The customer service and staff are frequently highlighted as exceptional, with consumers noting their responsiveness, helpfulness, and accommodating nature. However, some customers reported negative experiences, including products that caused skin irritation, burning, and peeling. A few individuals also expressed dissatisfaction with the company's refund policy and raised concerns about certain business practices.

What people talk about most

Product

Consumers generally express high satisfaction with the product, often highlighting its effectiveness in... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality of the products,... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as exceptional and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their kindness, professionalism, and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers appreciate the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Truly hands down above and beyond in customer service on top of having an incredible product. My daughter found this product 4 years ago for us. She is currently about to graduate from Esthetician s... See more

Rated 5 out of 5 stars

I've been using Y'OUR skincare for years now and am constantly amazed that more people don't know about this company. I often get asked about my skincare routine, which is really simple thanks to Y'OU... See more

Rated 5 out of 5 stars

If you're uncertain about which skincare routine to try, let me share my exciting discovery! Y’OUR has completely transformed my skin and brought back the confidence I thought I had lost after battlin... See more

Rated 5 out of 5 stars

Game changer! My skin was dry with redness and breakouts. Now after using my personalized skincare line products from Y’OUR, my skin is moisturized and smooth, no longer red and irritated. I did deve... See more


Company details

Written by the company

We created a unique algorithm - Skin AI ® - that’s driven by powerful AI and human insights to fully assess your skin’s needs, then create a personalized regimen that changes with you. Because we believe every person should be able to have the confidence and “I can do anything” feeling that comes with having great skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

684 reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Just amazing customer service

Amazing customer service. So professional.
They are fast and address your needs, and the creams are great. I have only good things to say about this brand. I’m pregnant and they adjusted the formula for me and it is great for my skin. I’m very happy with them

October 22, 2024
Rated 5 out of 5 stars

Love Y’OUR products and customer service

I have always loved the convenience and ease from using Y’OUR. The customer service has always been so amazing. Quick and very helpful whether it’s a question about products or your ever changing skin. Y’our has done wonders for me throughout the last few years especially going through pregnancy (which is how I found this company) and postpartum skin issues and it’s always been so helpful to just send over an email with any questions. My skin always feels amazing and when it needs any adjustments it’s always so easy to do so. I have been using Y’our for quite a few years now and I’ll never go back to anything else! Plus earning free products from your points is amazing !

October 22, 2024
Rated 5 out of 5 stars

Y’OUR Skin is amazing!

Y’OUR Skin has always had amazing customer service. I am especially thankful to them for sending me a new box, free of charge after losing all my products due to the hurricanes in FL.

October 4, 2024
Rated 5 out of 5 stars

Absolutely fantastic customer service!

Just amazing customer service. They are fast and address your needs, and the creams are great. I have only good things to say about this brand. I’m pregnant and they adjusted the formula for me and it is great for my skin. I’m very happy with them

October 21, 2024
Unprompted review
Rated 5 out of 5 stars

I've been using this skincare routine since past 2 years.

I've been using this skincare routine, which includes a serum, moisturizer cream, and face wash, for the past two years, and it's been highly effective, especially during the winter months. The face wash gently cleanses without drying, while the serum adds hydration, making my skin feel more supple. The moisturizer cream provides deep hydration, helping to maintain softness and smoothness throughout the day and night, even in harsh winter conditions. Overall, this routine has significantly improved my skin's health and appearance, which is why I've continued using it consistently with great results.

October 20, 2024
Rated 3 out of 5 stars

Experience could be better

My experience was mediocre. I didn’t enjoy the products very much and didn’t see results. Costumer service was understanding of my situation and that was helpful.

September 24, 2024
Rated 5 out of 5 stars

A must try!

The products are natural and gentle. I switched from another product because it dried out my face so bad. The system is so easy to follow and I honestly love that it’s numbered. The customer service gets back to you in a timely manner and they are so great to work with. My face has cleared up since using Yours and I’m grateful for that. A must try!

October 15, 2024
Rated 5 out of 5 stars

Great customer service and GREAT product

I had trouble with the payment and not understanding that the payment would be split into 3, I thought I could cancel after the first round, but I emailed them and the customer service representative got back to me right away, explained everything to me very clearly, then gave me a few options to choose from to move forward. They were so so helpful and I cannot speak highly enough about their customer service, especially in an age where it's really hard to find a responsive caring company, they are this. They helped me figure out an affordable plan that worked for me. Also, the product is 10/10 so far! I didn't know what to expect and wanted to wait a a week or before writing a review but it's only been few days and my face is softer & clearer than it's been in months. Feels like it's getting something that it was missing for a while and all of this after a few days. I had horrible acne and it's already clearing the breakout areas up. Highly recommend this product especially for acne.

October 19, 2024
Rated 5 out of 5 stars

Prompt and professional customer service

While i love my skincare products, i unfortunately lost my job and have to cut back on expenses for the time being. Y’our exercised fast, accurate, and problem-free correspondence when i requested to suspend my subscription. I also appreciate that the “just checking in” emails are not excessively clogging up my inbox. Im looking forward to resuming my plan once jobs and $ have improved!

September 1, 2024
Rated 4 out of 5 stars

Clean Feeling

This product made my skin feel clean and radiant. I didnt feel like I needed more than what was recommended. Enjoyed it and highly recommend it 😁

October 18, 2024
Rated 4 out of 5 stars

I loved the ingredients in the products…

I loved the ingredients in the products for my hormonal acne during my pregnancy.
It helped with redness, irritation, breakouts, and keeping my skin hydrated.
My favorite products were the serum & daycream!
The process was very easy once you take the quick skin test to know exactly what products you need!

October 18, 2024
Rated 5 out of 5 stars

Awesome product

I’ve tried many different skin routines and products in the past, but Y’our skin is by FAR my favorite. The products make your skin so soft and clear (but also feel really tight!) and the website is so easy to navigate and customer service is so great! Love it and would definitely recommend to anyone looking for a new skin routine.

February 1, 2024
Rated 5 out of 5 stars

So easy to work with and fantastic…

So easy to work with and fantastic products. I moved into a new home and didn’t update my address in the middle of a shipment, but YOUR sent me a new shipment to my new home at no cost to me.

September 22, 2024
Rated 5 out of 5 stars

Great customer service

Contacted support for questions on my regiment. Selene stuck with me, answering questions, finding answers and solutions. Meant a lot to me knowing she kept me informed and always got back to me.

October 1, 2024

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