Your Ticket Genie  Reviews 287

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the staff's helpfulness and friendly demeanor. Many consumers noted the exceptional customer service, appreciating the personalized approach and quick response times to their inquiries. People frequently mentioned the competitive and fair pricing, often finding tickets significantly cheaper than elsewhere. Reviewers were particularly impressed with the promptness of confirmations and the ease of ticket collection, with everything running smoothly as promised. The staff's extensive knowledge and willingness to go above and beyond in answering questions were also frequently cited as key strengths.

What people talk about most

Price

Customers consistently express satisfaction with the pricing, frequently highlighting that the tickets are... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and professional... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness and efficiency.... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

I purchased 2x Universal Orlando explorer tickets (plus Epic Universe) via Your Ticket Genie These are the cheapest tickets on the market, they can’t be beaten, even if other sites have dis... See more

Company replied

Rated 5 out of 5 stars

Great service when recently purchasing my Universal Orlando tickets. From paying my final balance the tickets arrived in my inbox within 5 minutes with clear specific guidance on how to redeem them ta... See more

Company replied

Rated 5 out of 5 stars

I got 3 park universal explorer tickets with one day at epic universe for €60 cheaper PER PERSON than what every other company was looking for. All paid for online, got a confirmation email straight... See more

Company replied

Rated 5 out of 5 stars

Despite it being a last-minute decision to visit Disneyland Paris for the day, Tracey made the process seamless. She booked everything swiftly and had the tickets ready within half an hour. She also... See more

Company replied


Company details

  1. Travel Agency

Written by the company

We are an Attraction Tickets Selling Company. We sell tickets for World Wide Theme Parks, Water Parks, Tourist Attractions and Excursions. We are adding new products every day to our portfolio. Now we have added, Hotels, Villas, Car Hire and Transfers to our growing list of products.


Contact info

5.0

Excellent

TrustScore 5 out of 5

287 reviews

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Rated 5 out of 5 stars

A very satisfied customer

I did my research before spending so much money buying Disney/universal combo tickets, and even then was a little nervous, but I had no need to be. The tickets I bought were considerably cheaper than any others I found and the customer service was excellent. I cannot fault this company and would certainly recommend them. I will use them again in the future without doubt

March 6, 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for your review. We hope you had a great holiday and look forward to assisting you on your next.

Rated 5 out of 5 stars

If I could give them 6 stars I would.

If I could give them 6 stars I would.

April 1, 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you so much for your lovely review,

We are really glad we were able to provide you with such a positive experience.

We hope you had an amazing holiday!

Rated 5 out of 5 stars

Great service

Great service, best customer service in a long time. would highly recommend, will definitely buy more items from them.

March 10, 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you so much for your kind words!

We’re delighted to hear that you had such a positive experience with our customer service—providing great support is something we take real pride in. Your recommendation means a lot to us, and we’re thrilled to know you’ll be returning to book with us again.

We look forward to helping you plan your next Orlando adventure!

Rated 5 out of 5 stars

Great service

Purchased 14 day disney and universal tickets. Great value. Cheapest I could find after shopping around. No problems linking tickets on phone.

April 14, 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for your fantastic review!

We’re so pleased to hear that you found great value in your Disney and Universal tickets and that everything worked smoothly when linking them on your phone. Making the process simple and stress-free while offering competitive prices is exactly what we aim for.

We really appreciate you choosing Your Ticket Genie and hope you have an amazing holiday!

Rated 5 out of 5 stars

Ticket Genie. Top Class ticket company. 👍

Guys at Ticket Genie were great. I used them for Disney World tickets aswell as Discovery Cove, sea world and Aquatica on our resent holiday in Florida. Cheapest tickets I could fine delivered fast with easy helpful instructions. Top Class. Highly recommended and would most certainly use again. Thanks you very much.

March 29, 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you so much for your amazing review!

We’re thrilled to hear that you had such a great experience with us and that everything, from pricing to recieving your tickets.

Your recommendation truly means a lot to us, and we’re so pleased you’d choose us again in the future.

Thank you once again for your support!

Rated 5 out of 5 stars

Booked our trip to Orlando 12 months…

Booked our trip to Orlando 12 months ago and I had been watching ticket prices from various sites trying to get the best deal. The main one people recommended were known for their Black Friday sale but on checking they actually increased their prices slightly beforehand so you thought you were getting a good deal whereas Ticket Genie advertise that their prices are consistently low without any special deals and it was true they were still cheaper than the main competitors ‘special’ deals. Easy process not a problem collecting tickets. Would definitely use again.

March 30, 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for taking the time to share such a detailed review!

We’re really pleased to hear that after searching for a while, you found our approach to consistent, competitive pricing genuinely offered the best value. Transparency is very important to us, so it’s great to know that stood out during your search.

We truly appreciate your trust in Your Ticket Genie and would love to help you again on your next Orlando trip!

Rated 5 out of 5 stars

Friendly & efficient!

Great, friendly service. Quick, to the point and easy to communicate with. Feels like you are dealing with a real person which is unusual.

March 22, 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for your lovely review!

We’re so pleased to hear that you found our service friendly, efficient, and easy to communicate with. We really believe in providing a personal touch, so it’s great to know that came across and made a difference to your experience.

Your feedback means a lot to us, and we hope to help you again in the future!

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Best value for Disney, Universal and Discovery cove tickets. Easy process, great communication and support. Thank you

March 28, 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for your wonderful review!

We’re delighted to hear that you had a great experience from start to finish and that you found the best value with us for your Disney, Universal, and Discovery Cove tickets. It’s also fantastic to know that you found the process easy and our communication and support helpful throughout.

We really appreciate your kind words and hope to assist you again with your next Orlando adventure!

Rated 5 out of 5 stars

Great price

Great price, easy to pick up tickets. Seamless process. Would use again

April 1, 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for your great review!

We’re so pleased to hear that you found our prices competitive and the whole process seamless, from booking to ticket collection. That’s exactly the experience we aim to provide.

We really appreciate your support and would love to help you again in the future!

Rated 5 out of 5 stars

Amazing customer service every time

Amazing customer service every time. Very competitive prices. Would always recommend your ticket genie to friends and family.

April 7, 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for your fantastic review!

We’re delighted to hear that you’ve consistently had a great experience with our customer service and found our prices competitive. Your recommendation to friends and family really means a lot to us.

We truly appreciate your continued support and look forward to helping you again in the future!

Rated 5 out of 5 stars

Smooth Purchase & Brilliant Team!

Went to Disney Orlando with 8 adults with 2 of us using YTG, despite reservations from other family members due to the great prices in comparison to big names.

So glad I did as everything was smooth and their communication was spot on.

Will be using again in future without fear or hesitation!

March 27, 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for sharing your experience!

It means a lot that you trusted Your Ticket Genie, and we’re so pleased to hear that everything went smoothly and our communication helped give you confidence throughout.

Thank you again for putting your trust in us— we’d love to help you again in the future.

Rated 5 out of 5 stars

Always the cheapest

Always the cheapest - I’m not sure why anyone is booking anywhere else. I do think their website could be a little more user friendly, but amazing prices and brilliant customer service. I called them to ask a question, and they answered within seconds and couldn’t have been more helpful.

March 15, 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for your great review!

We’re really pleased to hear you’ve found our prices consistently the best value and that our team was able to help you quickly when you called—being responsive and genuinely helpful is something we take a lot of pride in.

We also appreciate your feedback about the website. We’re always looking for ways to improve the user experience, so comments like yours are really valuable.

Thank you for choosing Your Ticket Genie, we really appreciate your support and look forward to helping you again!

Rated 5 out of 5 stars

We bought our 14 day Universal hopper 4…

We bought our 14 day Universal hopper 4 park pass from here and it worked out a couple of hundred pounds cheaper than anywhere else by the time I’d added up 5 adult tickets. We didn’t have any issues with the tickets and had a great time in Orlando using them.

March 26, 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for your wonderful review!

We’re so pleased to hear that you saved a significant amount on your Universal tickets and that everything worked perfectly during your trip. Were pleased to hear you had a fantastic time in Orlando using your tickets.

We really appreciate you choosing Your Ticket Genie and hope we can help you plan your next adventure soon!

Rated 5 out of 5 stars

Great pricing, helpful, speedy and knowledgeable

We purchased Florida park tickets through Your Ticket Genie all of which was with ease and at a good price. We initially found them mentioned on various social media forums and they certainly live up to reviews. Shortly before our holiday we had a medical emergency which meant the trip couldn’t take place. During a very stressful time Tracy was so quick to deal with it so we had no further worry which was such a relief. Our booking was held then, when in a position rebook, it was done swiftly along with advice on park changes for the new year of booking. We honestly couldn’t have asked for better service and would certainly use them again.

Obviously circumstances may not allow them to be able to ‘hold’ all bookings the way ours was but I’ve no doubt that their team would do everything they possibly can.

March 25, 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you so much for your lovely review.

We’re really glad you found the booking process easy and great value, We’re especially pleased that Tracy was able to support you during such a difficult and stressful time. Situations like that are never easy, so we always aim to make things as straightforward and worry-free as possible wherever we can. I’ll be sure to pass on your lovely feedback to her.

We truly appreciate your support and look forward to helping with your trips in the future.

Rated 5 out of 5 stars

Excellent service

Excellent service. I bought Disney tickets everything ok

March 24, 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for your kind review!

We’re delighted to hear everything went smoothly with your Disney tickets. We really appreciate your support and hope you had an amazing time!

Rated 5 out of 5 stars

Great price and service

I purchased 3x 4 park universal 14 day passes. They were a very good price. Service was great, answered my questions before purchase. No issues with redeeming the vouchers in Florida.

February 8, 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for your fantastic review!

We’re really pleased to hear you were happy with both the price and the service you received. It’s great to know our team could assist with your questions and that everything went smoothly.

We truly appreciate your feedback and hope you had an amazing time! We’d love to help you again with your next trip

Rated 5 out of 5 stars

Excellent service and price

Excellent service and price. No problem changing to a cardboard ticket. Would definitely use again.

March 1, 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for your kind review!

We’re delighted to hear you were happy with both our service and pricing. Just so you’re aware, in future we have app-ready tickets that are available to link 3 days before the ticket start date, this may help you with future bookings!

We really appreciate your support and look forward to helping you again in the future!

Rated 5 out of 5 stars

I waited til January for the sales. Still the best deal!

I waited til January for the sales, to get our tickets for Universal, Orlando. Ticket genie still came in cheapest, even compared to other companies with their discounts! Tickets were easy to collect at the park (with photo id)and were available on the universal app once registered. All simple....Will definitely use them again.

February 16, 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for your fantastic review!

We’re so pleased to hear that even after waiting for the January sales, you still found us to offer the best value. It’s great to know that collecting your tickets at the park and linking them on the app was simple and straightforward.

We really appreciate your support and look forward to helping you again on your next trip!

Rated 5 out of 5 stars

Nothing really to say other then it is…

Nothing really to say other then it is what it is on the tin. Amazing prices on tickets that we used in Feb 👍

February 14, 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for your great review!

We’re really pleased to hear you found our prices amazing and that everything worked exactly as expected for your February trip.

We appreciate your support and hope to help you again in the future!

Rated 5 out of 5 stars

Great service

Great service, thanks 😊

March 20, 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for your lovely review!

We’re so pleased to hear you were happy with the service 😊

We really appreciate your support and hope to help you again soon!

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