Good food, but the service keeps failing.
I’ve been a loyal customer of You Sushi Birkerød because the sushi is genuinely good for the price.
But the service has now failed me twice — once dining in, and now again with takeaway.
Today my order was set for 18:30, then manually changed to 19:00, and I still ended up waiting until 19:30. No proactive communication, no update. When I politely asked for a small discount due to the delay, the manager outright refused, with no explanation.
Last time, when similar issues occurred, they offered only small snacks as compensation — which felt dismissive and unhelpful. Customers deserve meaningful goodwill when the service fails.
This is becoming a pattern: delays, mistakes, and zero proactive courtesy unless customers push for it. Good sushi doesn’t excuse poor coordination and lack of respect for customers’ time. If orders will be late, say it upfront — don’t promise a time and then miss it. The manager’s blunt refusal reinforces the poor service.
I hope the restaurant takes this seriously, because the food is good — but the service is consistently disappointing.
