yoyakunow Reviews 

Good customer service, easy payment and clear view of an order 👍 I can easily recommend it and I will be back for sure in the future while looking for cards from Japan 👍

Could provide clearer instructions on how to ship pre-orders. I had to read a reddit form to understand how to get my package shipped.

A small site i havent really seen talked about but a great one, the best packaging ive seen on a figure, same day response time and good shipping times, great shop i will trust again in the future

Very quick responses and helped me every step of the way! Figure came completely undamaged with the bonus!

Customer service is very patient and kind. They gave quick responses. The package came quickly and in great condition.

really really expensive (item + delivery+ customs) BUT excellent service, excellent product, excellent communication, organization, tracking, professional and fast delivery… it’s worth every penny. Thank you!

Flexible customer service for estimating shipping! Very easy to work with, items shipped well packed.

I made my first purchase and everything went quite well; I'm still waiting for my order to arrive. But I'm definitely very satisfied with the buying process.

Items in stock, customer services, warehouse pile, shipping prices.
Thank you!

Although there were some unknowns regarding Yoyakunow at the time, I still placed my first order with them back on January of 2024. That order went well overall, so, against my better judgement, I made 2 more expensive orders that would ship out on March 2025. Unfortunately, I would never receive them. I'm not sure what was done to the package, but I would only receive a notice stating that the delivery was sent back to Japan instead of being delivered to me. Once it arrived back to Yoyakunow on July 2025, they would tell me that it was a form of postal fraud. Now I'm not sure how true this is, but they said the box had been opened and the items inside were replaced with random cheap items (kids sneakers, hat, etc). They said they would contact the postal service to file the report of the fraud. That would be the last I ever heard back from them. They ghosted me to this day even after multiple emails and messages. I'm guessing they collected on the postal insurance amount for the package, pocketed that money and mine, and gave me the middle finger. Avoid this company if you value your money.

Excellent communication - responds within a day or two and always clear.

Good communication. Trustful personnel.

Customer service is responsive and polite. Shipping to the US can be pricey so I requested to change the address and send it to my friend who lives in Japan, and they helped me do that.

Precise, with a wide range of products available. Always ready to answer any questions sent via email. Truly very professional.

First time buying from them and everything was great; their customer service is very good and will definitely buy here again.

Delivered fast, great packaging and no issues with damage at all. Would definitely recommend purchasing from and will buy from again!

I had a great experience with Yoyakunow. Although there was a delay before I received the shipping invoice, their customer support responded quickly after I contacted them. Once I paid for shipping, the package was dispatched as promised and arrived safely. The figure was well packed and arrived in perfect condition. I would definitely use their service again. Thank you!