yoyakunow Reviews 

1,300
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 229 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional packaging, noting that delicate figures and items arrive safely wrapped in protective materials. Buyers also appreciate the prompt, helpful, and polite customer support team that guides them smoothly through every step of their purchase. However, some people mentioned that order processing and shipping times could occasionally take a little longer than expected. A few reviewers also noted occasional delays before items were actually dispatched from the warehouse, requiring a bit of patience. Others pointed out that waiting for orders to ship can sometimes feel prolonged compared to larger stores.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items arrive quickly, securely packaged,... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping and secure packaging that ensures... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting fast responses and... See more

Service

Reviewers mention positive feedback about service, frequently highlighting excellent communication and... See more

Order

People report positive experiences with order processes, highlighting fast shipping, secure packaging, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic experience buying an exclusive figure. No issues whatsoever and will use the service again in the future. The website is easy to use and has live stock tracking, something... See more

Rated 5 out of 5 stars

Prices were fair and communication was always good. To be honest I don't care to much if I receive a product with a small dent on the box but that couldn't have happened since my order was packed with... See more

Rated 5 out of 5 stars

Items were prepared for shipping on Jan 14th, shipped via EMS on the 19th, and received today on the 29th. All in all really great as thats how EMS normally takes for orders over here in the Philippin... See more

Rated 5 out of 5 stars

Excellent communication - responds within a day or two and always clear. Found an item I was looking for and couldn't find elsewhere so good to have this shop on your list of places to look at. Items... See more


Company details

  1. Hobby Store
  2. also in
  3. Figurine Shop
  4. Import Export Company
  5. Trading Card Store
  6. Video Game Store

Written by the company

Preorder Shopping Service from Japan. We at YoyakuNOW help you to preorder and buy all kinds of products such as hobbies, exclusive Japanese items like Anime Figures, Trading Card Games and much more! Buy safely directly from the maker and official Japanese distributor with YoyakuNOW


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,300)

222 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time buying!

I was worried being a first time buyer on this site. But that quickly went away with every update and check in at every step making the shopping experience easy. Would definitely recommend to anyone in the states.

June 12, 2026
Rated 5 out of 5 stars

Had such an amazing experience with…

Had such an amazing experience with this shop ❤️❤️❤️ Panicked over Yami Yugi and my BMGs going out of stock and accidentally made 4 separate orders 😅Reached out to support and they replied super fast (on a Sunday!) to combine all my orders into a single shipment. Saved me a ton on shipping and customs.

Thank you again, you guys are the best!!!!

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great selection and customer service

They have a great selection of toys and collectibles and their customer service is excellent. My order arrived without any issues and it was well packed. I would definitely shop here again! Thank you!

June 5, 2026
Rated 5 out of 5 stars

Great prices

Great prices. Great customer service, and Communication. Definitely recommend shopping here, I would definitely shop here again.

June 12, 2026
Rated 5 out of 5 stars

One of the best

The people responded very quickly when I had questions and walked me through everything! They were very nice and respectful! Definitely one of the best stores :)

June 8, 2026
Rated 5 out of 5 stars

Amazing purchasing experience and customer service.

I really try not to dish out such high reviews on things because not everything is perfect but I had an amazing purchasing experience that I just have to rate it. Mr. Takanori was so communicative throughout the entire process and was very helpful when I had questions, even when I messaged him about a hiccup (by my own fault) I had with the order process he was very helpful and informal with getting my order back on track. To elaborate on my hiccup for any first time buyers from this vendor it works a lot like if you were to send a purchase from BBTS to your pile of loot, you simply have to ask Mr. Takanori to continue with your purchase and he gets you set up very promptly with shipping and an invoice for said shipping, i was very unamiliar with importing as this was my first purchase and I may have not realized I should message about shipping for about 5 months after making my purchase😅. Outside of that my specific item was very fairly priced, came exceptionally fast for coming from overseas, and was packaged incredibly safe and orderly and no damage was found (outstanding considering i chose FedEx to ship). Overall an amazing experience and I've already made another purchase, can't wait to order more from this vendor.

May 28, 2026
Rated 5 out of 5 stars

First time shopper

This was my first time shopping here and the experience was good! I was a bit nervous at first since it was a first time and getting into contact took a bit of time but Mr. Ryota very polite and everything came in as expected. The delivery was pretty fast (I chose the UPS option), with the shipment arriving in a couple days and the boxes inside were in perfect condition (bought three 1/12 scale figures). Just keep in mind you’ll need to be a little patient before your package gets shipped but I’ll be happy to shop here again :)

May 22, 2026

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