Yoybuy Reviews 

1,089
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

DONT BUY ANYTHING FROM THEM! My purchase was supposed to be delivered in 5-9 days. 9 days after and there’s no progress in processing my order. The horrible customer service on WhatsApp keeps delayin... See more

Rated 1 out of 5 stars

​"I am extremely outraged by Yoybuy's service. I bought a bicycle that was supposedly to be delivered in 4 days. Without any warning, they cancelled the order. After complaining, they extended the d... See more

Rated 5 out of 5 stars

yoybuy is a very effective taobao agent. easy to use and offers several shipping methods, for many countries the positive points -fast service and available for any help - good packaging... See more

Company replied

Rated 1 out of 5 stars

Worst experience with a shipping agent ever! Don't trust these people. They try to rip you off multiple times "item was returned from customs" need to ship seperately. Lacks service — make shippi... See more

Company replied

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2.5

Poor

TrustScore 2.5 out of 5

1K reviews

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No recent history of asking for reviews

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2.5

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(1,089)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I didn't received goods till now

I didn't received goods till now . Its 3 month !!!
I live in Saudi Arabia .
They have been shipped goods since 3 month with Australian tracking number , seriously !
tracking number is fake which I cant tracking It.
I didn't received goods till now . Its 3 month !!!!
Days ago I had been compilated with live chat and e-mail with no response !!!

I have documents that prove it what i said above . Don't delete this review plz

April 29, 2021
Unprompted review
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Reply from Yoybuy

Dear customer, thank you for your support of YOYBUY. Please provide your username or more information, We will solve it for you in the first time.

Rated 5 out of 5 stars

This company is a great on they have…

This company is a great on they have prompt response agent and resolve any issue amicably with no time wasted

April 14, 2021
Unprompted review
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Reply from Yoybuy

Dear customer, thank you for your support of YOYBUY!
We will continue to work hard to serve you better.❤

Rated 5 out of 5 stars

Everything is okay

Everything is okay, the idea of removing all packaging and using just small plastic bags is brilliant, a lot of weight saving, cool, very happy:-)

March 22, 2021
Unprompted review
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Reply from Yoybuy

Dear customer, thank you for your support of YOYBUY!
We will continue to work hard to serve you better.❤

Rated 5 out of 5 stars

Really good service!

Really good service, didn't have to pay extra when my items arrived, and my doubts were solved in no time with online support

March 20, 2021
Unprompted review
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Reply from Yoybuy

Dear customer, thank you for your support of YOYBUY!
We will continue to work hard to serve you better.❤

Rated 5 out of 5 stars

Best buying agent I've ever used!!!

I used the service to get something I can only buy in China at the moment, great service, item arrived with extra safety packaging and reasonable delivery time, talked to support to resolve a problem I had with an order and they gave me a solution, 10/10 will use the service in the future when I need to!

March 19, 2021
Unprompted review
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Reply from Yoybuy

Dear customer, thank you for your support of YOYBUY!
We will continue to work hard to serve you better.❤

Rated 1 out of 5 stars

BAD BAD BAD BAD they are scammers

BAD BAD BAD BAD they are scammers . YOUr Shipping cost will be increase as they wish

March 14, 2021
Unprompted review
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Reply from Yoybuy

Dear customer, thank you for your support of YOYBUY. Please provide your username or more information, We will solve it for you in the first time.

Rated 5 out of 5 stars

Experiance of VitaliSalnik

We received our first package in excellent condition. Many thanks to the support team, especially May.

March 12, 2021
Unprompted review
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Reply from Yoybuy

Dear customer, thank you for your support of YOYBUY!
We will continue to work hard to serve you better.❤

Rated 5 out of 5 stars

Excellent service

I use the "ship for me" service to make a group package of my items i bought from asian stores. the shipping is fast you can select a lot of shipping methods. The customer support is fast and good. You can buy in chinese stores wiithout problems.

March 10, 2021
Unprompted review
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Reply from Yoybuy

Dear customer, thank you for your support of YOYBUY!
We will continue to work hard to serve you better.❤

Rated 5 out of 5 stars

Good service

I have been using this site for over 3 years. Very user-friendly website. Large selection of parcel delivery methods. No problems with customs. The support service always quickly solves all problems.

March 3, 2021
Unprompted review
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Reply from Yoybuy

Dear customer, thank you for your support of YOYBUY!
We will continue to work hard to serve you better.❤

Rated 4 out of 5 stars

I found very cheap and good quality…

I found very cheap and good quality things but only took longer to arrive than expected.

February 22, 2021
Unprompted review
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Reply from Yoybuy

Dear customer, thank you for your support of YOYBUY!
We will continue to work hard to serve you better.❤

Rated 5 out of 5 stars

useful web to import things from china

I order several exclusive taobao items, they collect everything and send it to my country, most of the packages came very fast, and when one of them is delayed, they reply very fasto to all my questions

February 22, 2021
Unprompted review
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Reply from Yoybuy

Dear customer, thank you for your support of YOYBUY!
We will continue to work hard to serve you better.❤

Rated 5 out of 5 stars

Best warehouse

I have got all items that I needed throu yoybuy. I can contact with them at any time and when I need an assitance they are there to offer a solution.
Very good warehouse.

February 19, 2021
Unprompted review
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Reply from Yoybuy

Dear customer, thank you for your support of YOYBUY!
We will continue to work hard to serve you better.❤

Rated 5 out of 5 stars

Best shipping service

I have got parcels through Yoybuy multiple times and had no problems with them. Helpful customer service. One of the only shipping agents that buys through Xianyu. You can buy things yourself and have things shipped to their warehouse or they can buy for you which is helpful on sites that require Chinese ID to buy things.

February 19, 2021
Unprompted review
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Reply from Yoybuy

Dear customer, thank you for your support of YOYBUY!
We will continue to work hard to serve you better.❤

Rated 5 out of 5 stars

I found this website and really easy to order

I found this website and really helpful. The website very responsive and easy to order.

February 2, 2021
Unprompted review
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Reply from Yoybuy

Dear customer, thank you for your support of YOYBUY!
We will continue to work hard to serve you better.❤

Rated 5 out of 5 stars

Smooth sailing

I've purchased a case that was difficult to get in my country and I couldn't be happier with the whole process. Well packed, and ready to ship just when I wanted it. Handling, storing and receiving was a painless process. I'll keep using this service.

February 2, 2021
Unprompted review
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Reply from Yoybuy

Dear customer, thank you for your support of YOYBUY!
We will continue to work hard to serve you better.❤

Rated 5 out of 5 stars

Review from the user saa74

Review from the user saa74
I really enjoyed working with Yoybuy. Simple registration. It is very convenient to place an order. The employees quickly made an order, checked the goods and sent the package. For all questions, a quick response. The package is well packed, trackable all the way. Thanks for your work.

January 27, 2021
Unprompted review
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Reply from Yoybuy

Dear customer, thank you for your support of YOYBUY!
We will continue to work hard to serve you better.❤

Rated 5 out of 5 stars

5 stars!!!

Hello
Im buy with yoybuy approximate 4-5 years, 4-5 packages per year, and all my expireience is very good
If i have question, support reply to me within 3-5 minutes(in working hours)
1 package from yoybuy to me was small delayed, but it was out of control yoybuy, it was postage service delayed
Thank you!

January 25, 2021
Unprompted review
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Reply from Yoybuy

Dear customer, thank you for your support of YOYBUY!
We will continue to work hard to serve you better.❤

Rated 5 out of 5 stars

Very positive experience…

Im very pleased with the company and its services. I´ve been buying from them for quite some time already and its always have been positive experience. The orders are processed quickly, fast communication whenever i need a feedback. The prices for their services are very accessible. I would reccomend it.

January 18, 2021
Unprompted review
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Reply from Yoybuy

Dear customer, thank you for your support of YOYBUY!
We will continue to work hard to serve you better.❤

Rated 1 out of 5 stars

False Marketing

The cost calculator and the costs when you try to ship are totally different, this is a total false marketing, I already sent my bought items to their warehouse and now I can't ship to my home because of expensive shipping costs that was falsely marketed!
Username : CruelFire

January 13, 2021
Unprompted review
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Reply from Yoybuy

Dear customer, thank you for your support of YOYBUY. Please provide your username or more information, We will solve it for you in the first time.

Rated 5 out of 5 stars

Excellent service

Excellent service
Shipping was fast
Customer service is fast n replies quickly

January 13, 2021
Unprompted review
Yoybuy logo

Reply from Yoybuy

Dear customer, thank you for your support of YOYBUY!
We will continue to work hard to serve you better.❤

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