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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting its speed and helpfulness in resolving issues. Many people appreciate the prompt responses and efficient solutions provided by the support team, often noting how quickly their problems, such as registration issues or software glitches, were addressed. The overall service is frequently described as great, with consumers recommending both the product and the company. However, some customers were dissatisfied with the product itself, particularly regarding changes to certain licensing models and the removal of features. These reviewers expressed concerns about the app's functionality and the perceived value of their purchases.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the support team for being... See more

Product

Reviewers highlight ambiguous aspects of the product. While many praise its effectiveness for downloading... See more

Response time

Customers generally report satisfaction with response times. Many reviewers highlight prompt and quick... See more

Application

Consumers find the app to be ambiguous. While some reviewers praise it as superb and great for downloading... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent support,... See more

Based on these reviews

Rated 5 out of 5 stars

I've tried a lot of the download clients and some of them work initially but then later with the updates they begin to fail miserably. I've had the YT Saver now for about a year and it never disappoin... See more

Company replied

Rated 5 out of 5 stars

Ty Saver is a really great app for downloading videos and music from your favorite website. affordable and simple to use. Just copy the URL and paste.Done.Nice interface.Best support service that I ha... See more

Rated 5 out of 5 stars

Customer Service was Very Fast to help me when I lost my Registration code. It's honestly surprising. It took a couple tries but I was up and Running again within 20 minutes. Though I don't know who t... See more

Company replied

Rated 5 out of 5 stars

Great Software - great support! I had to reinstall my PC and the reregistration did not work - I sent a mail to the support and a few hours later I got response, that the registration process should... See more

Company replied


Company details

  1. Software Company

Written by the company

YT Saver is a growing technology company that focuses on audio and video solutions, including audio and video downloading, conversion, recording, editing and more. We provide products and services to meet the needs of millions of our customer around the world in the form of programs compatible with Android, Windows and Mac systems as well as several online tools. We are committed to making digital life easier for our users.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

856 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Lifetime license quietly downgraded after purchase

I purchased a lifetime, one-time license for this software over three years ago, primarily to download audio and video from platforms like YouTube and SoundCloud. Those features worked reliably and were the core reason I bought and recommended the product.

In late December 2025, after updating to the latest version, those same features were suddenly disabled and placed behind a new paid “Pro” tier. Support later claimed these capabilities were part of a previously “free standard trial,” which directly contradicts how the product was marketed and how customers reasonably understood a lifetime license.

When I raised concerns about whether future paid tiers could also be downgraded later, that question was completely avoided. Instead, I was offered a temporary link to an older version of the software — effectively acknowledging that the current version no longer honors the original license terms.

The software itself works well when allowed to function, which makes this situation even more disappointing. Removing core features from a lifetime license after purchase feels like a bait-and-switch designed to force existing users into paying again.

Update: 1/4/2026
After posting this review, YTSaver contacted me offering a “free year Pro lifetime plan account.” This offer was made only after the review became public.

This outreach occurred across multiple email threads and involved manual license handling by support, reinforcing that access to functionality is now discretionary rather than automatically honored by the original lifetime license.

While I appreciate the outreach, a temporary or discretionary Pro account does not resolve the underlying issue: core features were removed from a lifetime license years after purchase.

For prospective buyers, this distinction matters. Post-review compensation is not the same as restoring original license terms or guaranteeing stability going forward.

Prospective buyers should be aware: a “lifetime” license may not remain lifetime once package structures change.

Ideally, they should reverse the standard/pro change. it is predatory and seeks to scam the customer.

January 2, 2026
Unprompted review
YT Saver logo

Reply from YT Saver

Dear  Jake Sell Mogitin,
I apologize sincerely for the inconvenience caused.
We have offer the resolution to your email, please kindly check.
If any needs, you can send email to contact@ytsaver.net.
Many thanks for your understanding.
YTSaver Support Team

Rated 1 out of 5 stars

Not Paying the affiliate partners on…

Not Paying the affiliate partners on FlexOffers for the money they did while being active on the platform. Not respondinng to any emails or any other inquiries. Simply gonna sue them.

December 2, 2025
Unprompted review
YT Saver logo

Reply from YT Saver

Dear Jasper Murphy,
I apologize sincerely for the inconvenience caused.
Regarding FlexOffers, we paid separately for the collaboration. If you added the proxy link yourself, you can contact FlexOffers for assistance.
Thank you very much for your understanding.
YTSaver Support Team

Rated 5 out of 5 stars

Wonderful customer service

Customer service resolved my software registration issue with surprising speed. I really appreciate their help.

December 25, 2025
Unprompted review
YT Saver logo

Reply from YT Saver

Dear Willie Yang,
Thank you so much for your kind feedback.
It is our pleasure to offer service to you.
Please feel free to contact us if you have any problems.
Have a nice day!
YT Saver Support Team

Rated 5 out of 5 stars

Does exactly what it should

Does exactly what it should, gets fixed or improved quickly when necessary, service is fast and accurate. Can’t ask for anything else.

December 25, 2025
Unprompted review
YT Saver logo

Reply from YT Saver

Dear Paul Boyle,
Thank you for your review.
We are glad that the program helps you and we will provide you with a better experience in the following days.
We are always happy to assist you if you have any other inquiries in the future.
YT Saver Support Team

Rated 5 out of 5 stars

Support team is very supportive and…

Support team is very supportive and listening to user. App is Superb. It worth your money.

December 24, 2025
Unprompted review
YT Saver logo

Reply from YT Saver

Dear Peera Wangsoparak,
Many thanks for choosing our services,
We're happy to see you're satisfied with the service.
YT Saver Support Team

Rated 5 out of 5 stars

Fast and Efficient Customer Service

I had an issue with the YTSaver software and was unable to download YouTube videos. I contacted customer support, and they were extremely responsive and professional. The problem was solved quickly and efficiently. I really appreciate their excellent customer service and support. Highly recommended!

December 23, 2025
Unprompted review
YT Saver logo

Reply from YT Saver

Dear JEAN FOURCADE,
Thank you so much for your kind feedback.
It is our pleasure to offer service to you.
Please feel free to contact us if you have any problems.
Have a nice day!
YT Saver Support Team

Rated 1 out of 5 stars

YT Saver refuses to pay us 30,000$+ in…

YT Saver refuses to pay us 30,000$+ in affiliate revenue made by MSPowerUser! We are going to sue the company in Hong Kong!

December 22, 2025
Unprompted review
YT Saver logo

Reply from YT Saver

Dear Radu Tyrsina,
We stopped all affiliates last year and notified all our agents.
Many thanks for your understanding.
YT Saver Support Team

Rated 5 out of 5 stars

User friendly

User friendly. Good customer service. Excellence.

December 19, 2025
Unprompted review
YT Saver logo

Reply from YT Saver

Dear German,
Many thanks for choosing our services,
We're happy to see you're satisfied with the service.
YT Saver Support Team

Rated 5 out of 5 stars

Customer Service was Very Fast to help…

Customer Service was Very Fast to help me when I lost my Registration code. It's honestly surprising. It took a couple tries but I was up and Running again within 20 minutes. Though I don't know who the Service rep was so I can't get them credit directly.

December 19, 2025
Unprompted review
YT Saver logo

Reply from YT Saver

Dear Danny Khim,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
YT Saver Support Team

Rated 1 out of 5 stars

I've been messaging this company for…

I've been messaging this company for months and haven't received a single response. I purchased a lifetime license, and after the app updated, I can no longer use it; it asks me to purchase it again. I've been trying to resolve this for months and haven't received a single reply.

December 15, 2025
Unprompted review
YT Saver logo

Reply from YT Saver

Dear  betoo,
I apologize sincerely for the inconvenience caused.
We have reset, you can try to login again, do not need to purchase again. We also replied to your letter, please kindly check.
And we have replied to every email you sent, and the emails have all been delivered to you. Email address
If any needs, you can send email to contact@itubego.com. Then we will check and help you solve this problem.
Many thanks for your understanding.
YT Saver Support Team

Rated 5 out of 5 stars

Be Careful of the Pricing

They originally charged 9.99 monthly, then upped their plans to 10.99 for “premium” sites and forced people with lifetime access to pay more. Now they’ve been forcing people to pay 19.99 per month for the “pro” plans.

Their support is not helpful and they try to scam you out of your money. I had to cancel my card I used for this subscription because they kept making $2 transactions on my card.
EDIT: After a back and forth for weeks after the new upcharge with support with them trying to get back to my original price, they offered me a lifetime license. It took a while but hopefully don't change the plans again.

December 7, 2025
Unprompted review
YT Saver logo

Reply from YT Saver

Dear Walker,
I apologize sincerely for the inconvenience caused.

Our prices have remained unchanged. This is because you previously purchased the standard version first and then upgraded to the Pro version using the price difference. The total price you paid for the standard version and the upgrade to the Pro version is the same as the price you paid for the Pro version outright.
And we also offer the solution to your email, please kindly check.
Many thanks for your understanding.
YT Saver Support Team

Rated 5 out of 5 stars

The Best for this purpose

We purchased the software, which is very good in itself, from Softwareshop. There, only the Pro version is clearly advertised. If you click on Buy, you are taken to a second page where you can select your plan. In our case, Lifetime 1 PC. If you click on Buy again, you are redirected to bitsdujour in the background, where the purchase is completed. Unfortunately, this only gives you the standard key. Despite lengthy correspondence, both bitsdujour and ytsaver refuse to issue the Pro key. When ytSaver supplemented the only version available at the time with a Pro version, this information was apparently not passed on to its partners. The software itself is good, but the management should work on its customer service

Update 11.12.2025
After clearing up the misunderstanding, YTSaver's management offered us a fair alternative, which we gladly accepted. The bottom line is that we were able to upgrade to the Pro version on favorable terms without incurring any additional costs compared to what we would have paid if we had purchased directly from YTSaver. From our side, there is no longer any reason for complaint. Mistakes can happen. We are therefore revising our rating to the maximum 5 stars, especially since, as already mentioned, there is nothing to complain about in terms of the quality of the software.

December 8, 2025
Unprompted review
YT Saver logo

Reply from YT Saver

Dear Sale Inserate,
We sincerely apologize for any inconvenience this may have caused.
We have now closed purchases on this platform and have also sent the latest solution to your email address. Please check it.
Furthermore, please feel free to send any feedback or requests for resolution to our email address.
Thank you very much for your understanding.
YT Saver Support Team

Rated 5 out of 5 stars

Excellenct support.

Excellenct support.
The App does exactly what it should - and this in a fast and relieable manner.
5 Stars 👍👍👍👍👍

December 6, 2025
Unprompted review
YT Saver logo

Reply from YT Saver

Dear Stiggi,
Thank you so much for your kind feedback.
It is our pleasure to offer service to you.
Please feel free to contact us if you have any problems.
Have a nice day!

Rated 5 out of 5 stars

Great software product

Great software product, and customer service was fast and quick to reply on fixing my activation issue. Def recommend

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product and excellent…

Excellent product and excellent support. I had to reinstall YT Saver because I had to reformat my PC. Support provided me with all the necessary instructions, and I was able to do it quickly and easily. Reliable company.

November 17, 2025
Unprompted review
Rated 1 out of 5 stars

This shit is fraudulent

This shit is fraudulent. I bought a lifetime pass, then they change there system a few months later, so that "lifetime pass" is no longer relevant and you have to buy a new lifetime pass. Who knows how often they'll keep that scam going and force you to buy another.

November 13, 2025
Unprompted review
YT Saver logo

Reply from YT Saver

Dear  scammers,
I apologize sincerely for the inconvenience caused.
We failed to find your email. Would you please tell me if you have contacted us?
If not, you can send email to contact@ytsaver.net. Then we will offer you a solution without any extra pay.
Many thanks for your understanding.
YT Saver Support Team

Rated 5 out of 5 stars

YT Saver - the download solution

YT Saver is a great program for downloading Spotify music and YouTube vidoes. It is reliable and fast. Recently I had a problem and I had a quick response from the company and they remedied the situation. I recommend the product and the company.

November 4, 2025
Unprompted review

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