I contacted Yumove to see if I qualified for the top discount for our latest dog, even though I'd been a customer with our previous dog, which died in December. The lady who answered was... See more
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See what reviewers are saying
Inadequate advance notice of amount charged and to be debited. Ihave seen the response, problem is, yes i warned it was upcoming, but not the amount. Sorry, I just find it a somewhat unpleasant way... See more
Company replied
Every month Charlie’s yumove tablets arrive without fail. Charlie had elbow dysplasia and Yumove was recommended for his recovery which has been very successful. The product is great and the service i... See more
Our 11 year old Staffie was struggling with walking, even jumping on/off the sofa and bed (yes, we know we are naughty), he has become more mobile, has more of a bounce to him, much more playful, his... See more
Company details
Written by the company
The UK's No1 Veterinary Joint Supplement Brand. On a mission to help all dogs, cats and horses live an active life, for life.
Contact info
Unit 6, The Quad, Butterfield Business Park, , LU2 8EU, Hertfordshire, United Kingdom
- 01462 416866
- hello@yumove.com
- yumove.co.uk
4.7
Excellent
85K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Helpful staff and prompt delivery
July 9, 2026
Great product
I am a returning customer. I had my last dog, Kodi using them and saw a huge difference in him. I now have a new rescue,Nero, an older dog and knew that your excellent product would help. I have always found you to be helpful and my delivery is always on time. Highly recommend
July 9, 2026
Ease of ordering
Ease of ordering, prompt delivery, great range of products at competitive prices, excellent service
May 5, 2026
Helps my dog
May 5, 2026
Needed to pause my subscription for a…
Needed to pause my subscription for a month. No hassle, prompt response, mission accomished. Thanks Taylor.
July 24, 2026
Unprompted review
Great product and service
Great product and service. My border terrier loves taking her pro/prebiotics and they’re helping balance her gut health
July 6, 2026
Starter pack really helpful
Quick and easy to order. Starter pack was really helpful. Quick delivery. Thank you
July 8, 2026
Always on time
May 4, 2026
Great customer service
Great customer service
Efficient, friendly and helpful
Excellent deliveries and products
July 8, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from YuMOVE
Hi there,
Thank you for taking the time to leave us a review.
We're so pleased to hear that you're happy with our auto reordering service. We're sorry to hear that the delivery felt a little slow on this occasion, and we appreciate you sharing your feedback.
We'll make sure your comments are passed on to the relevant team as we're always looking for ways to improve.
Thank you again for your support, and we hope to provide you with an even better experience next time.
Kind regards,
Ellie
YuMOVE Customer Care
Moved order to every 2 months- notified…
Moved order to every 2 months- notified order has been placed and then dispatched. Don’t need to worry about tablets arriving on time. Great service.
July 8, 2026
Great experience
The ease of ordering and my product came very promptly and there was good communication from the company
July 8, 2026
Reply from YuMOVE
Hi Samantha,
Thank you so much for your wonderful feedback!
We're delighted to hear that you found the ordering process easy, your product arrived promptly, and that our communication kept you well informed throughout.
Providing a smooth and reliable experience for our customers is always our goal, so it's great to know we delivered on that for you.
We really appreciate your support.
Kind Regards,
Jess
YuMOVE Customer Care Team
I use the suscribe & save service to…
I use the suscribe & save service to ensure continuity in my dogs' supplements. My vet recommended YuMove and I'm so pleased she did, because the difference in my older guy is phenomenal. She also explained that, due to both my Jack Russells showing early signs of patella luxation, they would benefit from the good quality supplements too, so now all three of my little pals are on YuMove.
One thing the vet did say was NOT to buy them from anywhere other than the company themselves as there are a lot of fakes out there, especially on Amazon and eBay. They're cheaper on the YuMove site with Suscribe & save anyway, so I can relax knowing I'm giving my pups the very best.
July 5, 2026
Fast delivery and when I want it
Fast delivery and when I want it. We can adjust dates + or - for our needs
July 8, 2026
Easy to use site
Easy to use site, kept informed by email. Efficient service & seemed to be a quick delivery. Would recommend.
July 8, 2026
Why send me 50% in the post once I've…
Why send me 50% in the post once I've renewed my subscription. I will cancel my subscription and reorder
May 4, 2026
Reply from YuMOVE
Hi Sara,
Thank you for reaching out.
I'm sorry to hear you're disappointed.
Our promotions are sent out at different times and aren't always linked to individual subscription renewal dates, so it's possible this offer was already on its way to you before your subscription renewed.
If you'd like, please email us at hello@yumove.com with a photo of the letter you received, and we'd be happy to take a look at your account and see if there's anything we can do to help, including whether we're able to apply a discount for you.
We look forward to hearing from you.
Kind Regards,
Jess
YuMOVE Customer Care Team
Great product for my senior dog
Always really fast delivery, out little border terrier loves them, he’s been a different dog since being on them, he walks better and doesn’t seem as stiff !
July 8, 2026
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