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ZAP CLOTHING Reviews 

296
•
TrustScore 4.5 out of 5

4.3

Shopping & Fashion
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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, noting prompt processing and efficient communication from the first contact through delivery. Many people appreciate the fast and secure shipping, with items often arriving quicker than expected and exactly as described. Reviewers consistently highlight the quality of the products and the competitive pricing, finding a great selection of designer items available. However, some customers also noted issues with delivery, including items being sent back or delivered to the wrong address, and some reported products never arriving. A few other people also felt that customer service was unhelpful when problems arose, leading to difficulties with refunds, unexpected return costs, or unresolved product issues.

What people talk about most

Product

People report positive experiences with product, often highlighting the great selection of designer items and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the extremely fast shipping and... See more

Order

Clients share positive opinions on order, frequently highlighting the smooth ordering process and incredibly... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive pricing and great value... See more

Service

Customers consistently note positive experiences with service, often describing it as fantastic, superb, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

ZAP has been an amazing experience for my family. Everything has seen on their webpage is accurate and it shipped with the upmost concern for a surety of quality. Everything arrives exactly as describ... See more

Rated 5 out of 5 stars

Zap has been my go-to for luxury goods for a while now. Once I discovered them, I can help but keep coming back! They have the best prices on most of their items and they frequently offer discounts on... See more

Rated 5 out of 5 stars

This was my first time ordering from Zap Clothing and I couldn’t be more impressed. I called before placing my order and spoke to a lovely lady who answered all my questions with patience and profess... See more

Rated 5 out of 5 stars

Excellent store, ordered online a Xmas gift , it was a pre order, I was emailed and kept informed of the delivery date along the way , delivered extremely securely with a PIN code. Packaged nicely. Ve... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

ZAP Clothing is the leading mens designer boutique in the UK, stocking brands such as Gucci, Moncler, Saint Laurent and Dior - Click To View Collections

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

296 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 68% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(296)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Zap Clothing top brands with top service…

Zap Clothing in Buckhurst Hill is an absolute gem! They offer an incredible range of top brands that any fashion enthusiast would love. What makes them stand out is their fantastic in-store personal shopping service, providing a tailored experience that feels like having your own personal stylist. With a blend of the latest trends and timeless pieces, Zap Clothing excels in delivering quality and personalized service.

November 12, 2023
Unprompted review
Rated 5 out of 5 stars

The Best Store In Essex

Ive shopped at Zap for over 6 years now.
I buy online and shop in-store also.
The store is immaculate with an amazing range of clothes and accessories.
The staff are friendly and helpful and will go above and beyond for their customers.
Cant recommend enough.

November 2, 2023
Unprompted review
Rated 5 out of 5 stars

Over 20 Years Impeccable Service

Absolutely love the guys in Zap, been a long serving customer for over 20 years now. I’ve never one time been failed. Unbelievable products, constantly updated and staff are second to none !!!

November 3, 2023
Unprompted review
Rated 5 out of 5 stars

Always quality when shopping at Zap

Always quality when shopping at Zap. Be it the service, the clothing or the trainers, I’ve always had a pleasant experience and never dissatisfied. I’ve been shopping here for the past 5 years both in store and online.

Excellent store and highly recommend.

November 9, 2023
Unprompted review
Rated 5 out of 5 stars

Good Store

I recommend this store, as it has a good variety of products and the prices are not so high. In case you are wondering, the website is secure and the products that arrive are real, they arrive on time and in good condition.

October 11, 2023
Unprompted review
Rated 5 out of 5 stars

Zap Buckhurst Hill

One of the best clothes shops you could go to!

Great staff a wide selection of the best brands you could buy.

I’ve shopped here for the last 9 years excellent service and always willing to go that bit further especially on alterations which are good and prompt.

I couldn’t recommend the shop more highly and save you going into London.

November 7, 2023
Unprompted review

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