Valentina was and is a great help for me as a first time renter in Europe coming from the US. They had saint like patience and helped me feel comfortable and assured in my renting experience.
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Again a 5* review! I´m having trouble with the tenant and Zappyrent is taking care of everything! They really do what they say, I couldn´t be more satisfied with their services.
Company replied
Apart from the inflexibility in the contracts making it a bit agressive and not much protective for the Tenant. I am sure with more market experience it will improve and protect both tenant and renter... See more
Overall they are good, specially Massimilano from Support Team helped me alot in entire Rental process, he and Rebecca from onboarding team both are great. Since they are new startup, they hav... See more
Company replied
Company details
Written by the company
Fondata nel 2019, Zappyrent è una piattaforma di affitti a medio‑lungo termine, che riporta il controllo nelle mani dei proprietari e degli inquilini. È una piattaforma che gestisce l’intero processo di affitto; dagli annunci alla gestione dei contratti, dai depositi fino al pagamento delle mensilità.
Contact info
20122, Milano, Italy
- https://www.zappyrent.com/it/help
- zappyrent.com
4.1
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love zappyrent
I love zappyrent! They’ve made my moving process an absolute breeze. I got my key ahead of schedule, the agency rep was clean and professional and their office is warm and inviting! I can only give 5 stars but d give more if I could! Best part is they’re honest. I’ve never had an issue with a contract, I highly recommend these guys!
April 2, 2022
Unprompted review
Very good service
January 14, 2022
Good model, inexcusably poor execution
ZappyRent have a good business model, but they apparently went cheap on IT. It's been 9 months since I paid my deposit, and my dashboard on their portal still shows me not having paid it, nor does it show the many monthly rents I have paid. When my wallet was stolen, I had to block my credit card and tried to enter a different card on the portal. Despite the fact that I have complained to ZappyRent multiple times about my dashboard not working, they have never fixed it, and it won't allow me to change my credit card on file. ZappyRent sent me an alternative link to pay the rent for December, which I used 9 days ago. The landlord still has not received the rent, and now wants me to wire the money to him since ZappyRent is now taking my money but not passing it on to him. A ZappyRent agent explained to me that their IT people are overwhelmed with work, so it will take them a long time to get to my case. Apparently 9 months isn't enough to fix the problem, which tells me that ZappyRent had a great business model, but they need to sell it to someone who knows how to make it work. It's a pity, because the virtual monopoly of real estate agents in Milan has led to extortionate real estate fees, which ZappyRent avoids.
December 21, 2021
Unprompted review
Reply from Zappyrent
Good morning Michael,
we are sorry you were not totally satisfied with our service. We do everything we can to make the tenant and landlord experience even better. We welcome suggestions sent to us by our customers, but we can assure you that our tech team is always working to improve the experience on our online platform as well.
I invite you to contact us if you have any concerns or questions.
I remain at your disposal.
Sincerely,
Marco
Zappyrent Team
Useless and misleading platform
Don't rent a flat via Zappyrent because you want the transaction to be safe. I wanted to rent a place in Catania and lost my deposit plus 89€ of fees to them after I arrived to a place completely different than what it was presented online. Even though it was in a way worse condition than what it looked like on the photos, the landlord said that the monthly rent had risen by 100€. He also told me he was turning the place into a Bed and Breakfast plus he was living in the place himself, which was not at all mentioned before. The customer support was friendly but unhelpful and wasn't of any use really. In the end, Zappyrent only protects the landlords, not the people looking for a flat, so be careful and maybe consider looking for some other renting website.
October 4, 2021
Unprompted review
Reply from Zappyrent
Hello Antonia, i'm very surprised and shocked of what i read. I would like to remind you that we promptly provided to assist you in solving the issue and finding an alternative accommodation in the same area you booked, furthermore at a cheaper price. However you decided to do on your own and show up after a few days stating that you agreed privately with landlord and avoiding our website and claiming a refund, in this case without a valid reason since you infringed our terms and conditions as well. So, please i kindly invite you check the facts before bad-reviewing people who did their best to help and find you a solution in no-time.
Best regards,
Gerald.
Reply from Zappyrent
Hi there Matteo, thanks for your appreciation!
Never again zappyrent
If you need a place to stay please look for any other than zappyrent and I'll explain.
1. From january they changed 3 times the manager of the residence and if you ask to who you have to remit for something they don't answer.
2. You can not ask if the're gonna repair something damaged before the arrival 'cause they'll say that is your responsability and that they can recomend where to repair.
3. They're respectfull if you ask by mail before being a tenant, but after it they are unrespectfull and unneserarily rude.
4. They never come for the keys when a tenent leaves and they do not come to introduce anything to the new tenent.
5. Anything in home has a maintance and if you ask they'll tell you that everything is your responsability.
(I refer to washing machines, dryer, kitchen supply that is actually done, etc.)
September 6, 2021
Unprompted review
Reply from Zappyrent
Good morning Simon,
I'm sorry you did not have a good experience with our platform.
We are always available to answer our customers' questions, although it can happen that we receive a large volume of requests and, as a result, response times are longer than usual.
Repairs or general work within the accommodation must be approved by the owner and carried out by the owner or, at most, the tenant.
We always respond in a courteous manner and are keen to meet the customer's needs and make them as satisfied as possible.
Check-in and check-out, except in some cases, are handled directly between owner and tenant, so that arrangements can be made according to the commitments of both.
Damage or repairs inside the flat are the responsibility of the tenant or the owner, depending on the extent of the damage and who caused it.
However, I invite you to contact us in case of need at our Customer Service.
I remain at your complete disposal.
Sincerely,
Marco
Zappyrent Team
Translated with www.DeepL.com/Translator (free version)
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