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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the payment process, encountering issues with cashing out earnings and receiving payments as promised. Customers frequently reported problems with the app and website, including technical glitches, accounts being blocked without explanation, and difficulties logging in. The response time from customer support was also a significant concern, with many users stating their inquiries went unanswered. Some people were dissatisfied with the user experience, finding surveys difficult to complete, too long for little reward, or ending abruptly without compensation. Additionally, some customers expressed discomfort with sharing sensitive personal information like ID for verification purposes, citing a lack of transparency regarding data storage and usage.

What people talk about most

Payment

Users describe negative interactions with payment, frequently reporting that they never received money after... See more

Application

Consumers find the app to be highly problematic. Many reviewers describe it as "pathetic" and "the worst app... See more

Website

People report negative experiences with the website. Many customers express frustration, with some accounts... See more

User experience

Reviewers highlight ambiguous aspects of user experience. Some customers express disappointment, citing... See more

Response time

Customers consistently note negative experiences with response times. Many report that their inquiries go... See more

Based on these reviews

Rated 1 out of 5 stars

If I could give lower than 1 star I would first they want you to verify you're identity.Then want you to verify you're PayPal account.then when all is done you still can't cash out it says account is... See more

Rated 1 out of 5 stars

I started zap surveys and I did a lot of surveys and I cashed out and I thought that everything was great . Then I spent many many hours doing surveys and quite a bit of money saved up in my zap accou... See more

Rated 1 out of 5 stars

blocked after reaching $3.57 with mostly $.02 failed surveys accumulated. I would suggest doing only the larger legitimate survey sites through a browser and not risking with newer apps. zap is a scam... See more


Company details

  1. Internet Marketing Service

Information provided by various external sources

Get $6.25 now just for signing up! Take high-paying surveys every day on Zap Surveys, get rewarded for your location, and get daily guaranteed cash. Zap Surveys is available on both iOS and Android devices. Take surveys for money now!


Contact info

1.5

Bad

TrustScore 1.5 out of 5

244 reviews

5-star
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1-star

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Rated 1 out of 5 stars

Criminal enterprise, do not use this app

I gave one star because I’m unable to give 0. I consider it a criminal enterprise. They wait for you to complete a survey then say “one of your answers indicate you are not the person the survey was intended for” then give you 0.01p . Why wait until the survey is 100% complete to say that ? Do not use this for any reason, they are crocks. After many tricks I have deleted the app because I cannot keep completing surveys just to get a penny.

April 3, 2024
Unprompted review
Rated 1 out of 5 stars

It used to be good

It used to be good, don't waste your time on this. It's like any other typical surveys app and in extreme cases they block your account just so you don't cash out. No terms were violated, they just outright blocked It.

March 22, 2024
Unprompted review
Rated 1 out of 5 stars

Waste of time

Waste of time. they will hold onto your cash out reward until you give them all your critical info: Date of birth, city of birth and copy of ID. don't fall for this at any cost!! A survey app has no need for such info unless they're fraudulent and intend to use your info for other sign ups.

Also try to report the app on the App Store/playstore this way they will get removed :)

March 1, 2024
Unprompted review
Rated 1 out of 5 stars

I have taken four surveys wasted 2…

I have taken four surveys wasted 2 hours of my time for what was supposed to be pennies, really. Get thru the survey for about 45 min to an hour then app "crashes" and I get no money. COMPLETE SCAMMMM. Tried to contact support and the link wont even allow you to click it to contact support. Total scam.,

February 24, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM

🇬🇧these scammers blocked my account right after i reached 10$ and asked for my money. zap just want to take your data. why tf does this app still exist ? don’t waste your time. also 5star comments on app store are fake

🇫🇷 big arnaque compte banni comme par hasard des que je demande mon argent et des faux avis sur app store et une ppd bien sale qui prend tt vos données bref perdez pas votre temps

January 30, 2024
Unprompted review
Rated 1 out of 5 stars

This is a scam I still have not been…

This is a scam I still have not been paid for the $10 that took me a month to get the service always kick you out you could be doing a survey and get to the end and it'll tell you that you finish but then it'll say you didn't qualify and give you two or three points after you finish the survey they ask for personal information for you to cash out to PayPal and now I have gotten three alerts from PayPal that somebody's trying to take out of my account survey junkie prime options and earnhaus is your best bet legit and get your money the same day also life points I'm going to leave reviews for zap everywhere that I can I'm going to report them I'm going to get them shut down

January 15, 2024
Unprompted review
Rated 1 out of 5 stars

Fake app

Fake app
I didn't receive my payment
I have redeem Amazon gift card from 9 November but I didn't receive it until now

November 9, 2023
Unprompted review
Rated 1 out of 5 stars

Haven’t received 2/3 of my cashouts…

Haven’t received 2/3 of my cashouts from November 20th and 22nd…it’s now December 5th. Sent around 8 support requests and haven’t heard ANYTHING! I will gladly change my review and keep using/recommending the app if I receive my 26$ I’m owed.

December 5, 2023
Unprompted review
Rated 1 out of 5 stars

I requested payment twice and I…

I requested payment twice and I received none which was very painful because i sent a mail to them and got an auto response and till now still have not gotten paid. stay away from the app and let it be ban so people will stop wasting efforts over it.

November 17, 2023
Unprompted review
Rated 1 out of 5 stars

This app is the biggest scamming…

This app is the biggest scamming company I have ever used they did pay my first cash out wasn't the amount it should have been made enough to cash out again more than 2 weeks ago and they haven't paid me I've emailed them probably 100 times with no response apart from the email I sent them they send it back saying they will be in touch soon but they never get back stay away from this site biggest times wasters ever nothing but conmen

November 15, 2023
Unprompted review
Rated 1 out of 5 stars

Stay away from this app, it's a scam!

Stay away from this app! It's a scam!!
They do not send you the money, their customer support doesn't answer, the surveys take way longer than stated .. overall a scam! Spare yourself from wasting your time like I did.

November 27, 2023
Unprompted review
Rated 1 out of 5 stars

I’ve never had a problem with zap…

I’ve never had a problem with zap surveys until recently it has been a week and two days I haven’t received my payment I’ve contacted them numerous of times and I get the same reply I have no idea what is going on if someone can help please do

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

This is a fraudulent fake survey site…

This is a fraudulent fake survey site not real I accumulated 10.44 with no payment 1 week I made a withdraw with nothing in return fake or fraudulent site stay well away frauds please note I got paid 10.44 just 1 week after on the Monday thanks zap surveys this is a genuine site i would highly recommend these as it's just delayed or something but yeah I received my payment 1 week after my initial withdraw many thanks zap I would recommend this site all good I take back what I said above if zap surveys wants but only if they ask again as this is my genuine experience and yes I received my money thanks zap I would recommend to anyone friend as I said my initial experience was not good but they did pay my money after challenging them with a true review at the time but they did come back and sent my money as priority to my PayPal so they are legit and I got them wrong but I was entitled to right my review as that what my experience was initially but they paid thanks

November 25, 2023
Unprompted review
Rated 1 out of 5 stars

Frustrated

I am extremely frustrated with Zap Surveys. I was receiving all cash outs until 11/15/23, then they stopped. I am still waiting on two cash outs that are a little over $25. No response from Zap customer service.

November 24, 2023
Unprompted review
Rated 5 out of 5 stars

Shout out to Zap Surveys Support team

Shout out to Zap Surveys Support team. Generally, you get an auto response, but when you follow up with a reply to their support team they get right back to you. I've earned around $55 in a month with limited time to do the surveys and been paid via Paypal🤑

November 22, 2023
Unprompted review
Rated 1 out of 5 stars

They are cheating people they mentioned…

They are cheating people they mentioned in their app to provide reward in 2 to 3 days but it's completely wrong information don't trust them it's very hard to reach $10 to redeem but even if you achieve $10 mark they will not pay you.

November 20, 2023
Unprompted review

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