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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the payment process, encountering issues with cashing out earnings and receiving payments as promised. Customers frequently reported problems with the app and website, including technical glitches, accounts being blocked without explanation, and difficulties logging in. The response time from customer support was also a significant concern, with many users stating their inquiries went unanswered. Some people were dissatisfied with the user experience, finding surveys difficult to complete, too long for little reward, or ending abruptly without compensation. Additionally, some customers expressed discomfort with sharing sensitive personal information like ID for verification purposes, citing a lack of transparency regarding data storage and usage.

What people talk about most

Payment

Users describe negative interactions with payment, frequently reporting that they never received money after... See more

Application

Consumers find the app to be highly problematic. Many reviewers describe it as "pathetic" and "the worst app... See more

Website

People report negative experiences with the website. Many customers express frustration, with some accounts... See more

User experience

Reviewers highlight ambiguous aspects of user experience. Some customers express disappointment, citing... See more

Response time

Customers consistently note negative experiences with response times. Many report that their inquiries go... See more

Based on these reviews

Rated 1 out of 5 stars

If I could give lower than 1 star I would first they want you to verify you're identity.Then want you to verify you're PayPal account.then when all is done you still can't cash out it says account is... See more

Rated 1 out of 5 stars

I started zap surveys and I did a lot of surveys and I cashed out and I thought that everything was great . Then I spent many many hours doing surveys and quite a bit of money saved up in my zap accou... See more

Rated 1 out of 5 stars

blocked after reaching $3.57 with mostly $.02 failed surveys accumulated. I would suggest doing only the larger legitimate survey sites through a browser and not risking with newer apps. zap is a scam... See more


Company details

  1. Internet Marketing Service

Information provided by various external sources

Get $6.25 now just for signing up! Take high-paying surveys every day on Zap Surveys, get rewarded for your location, and get daily guaranteed cash. Zap Surveys is available on both iOS and Android devices. Take surveys for money now!


Contact info

1.5

Bad

TrustScore 1.5 out of 5

244 reviews

5-star
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1-star

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Rated 1 out of 5 stars

They never pay out

They never pay out. In the app it says connect your paypal account. I have a paypal account and it works on other sites. But not here get a message connect a verified paypal account. Have had mail contact with them 3 times. They asked for screen shots of the message .I mailed it to them. The answer I get is your account is updated? Still not working. I live in Europe in Sweden but that should not be a problem since my paypal works ok on other sites in the world

October 16, 2024
Unprompted review
Rated 4 out of 5 stars

I got my money in 2 business days so it…

I got my money in 2 business days so it is legit. Only thing that is stupid is that you have to complete a whole lot of surveys before you can let them payout €10 euro. I think i did 35 or 40 surveys before i finally got my 10 euros. But it eventually has payed out !

October 18, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID

Awful - gone wrong badly. Used to be a great site which I was able to use and cash out without any issues. Recently I tried to cashout and my account got locked. Emailed three times, got an acknowledgment that they had received the query each time but they don't reply and they have now kept mu money. Don't waste your time!

September 21, 2024
Unprompted review
Rated 1 out of 5 stars

Was OK now gone downhill

Was OK now gone downhill. I keep getting stuck in a loop whilst doing a survey (one that's promised to be a few minutes long) where it asks the same questions and never seems to end! I end up having to quit and not getting paid and wasting time. Most of the payments are not fair for the time required on the longer surveys anyway so it's hard to recommend Zap Surveys to anyone.

September 16, 2024
Unprompted review
Rated 3 out of 5 stars

Cash out with Zap not working

I normally don’t have an issue with Zap Survey but today (09-06-2024) I’m not able to cash out. Zap is not acknowledging my PayPal account. I never had this problem before. So I’m giving it 3 stars

September 6, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible user experience

This app USED TO BE awesome. Now, it’s terrible. When you get to the $200 mark, be careful. They offer you an option to choose between a $10 reward or 3x points on surveys. I was really hoping for the $10 reward, but ended up with 3x more points. Not only that, they barely have surveys anymore and block my account almost daily. When I email them about it, they never respond. They do not bother to explain why they keep doing this or why this keeps happening. I cannot freely use the app as I choose because I constantly have to request for them to unblock it. It’s like I have to ask for permission to use this app.

September 1, 2024
Unprompted review
Rated 1 out of 5 stars

ROBBED BY SCAM SITE.

This site isn't nothing but a huge scam now they had gone downhill since scammers took over I had gotten to 10$ after all that hard work of being rejected and gotten only 2 cents or 1 cent i finally got to 10$ and was going to cash out only to be told there's suspicious activity in my account what suspicious activity I had not violated any rules scammers I looked again and they took my 10$ and left me only 2$ why not just leave me with nothing you scam artists I had to delete my account if it's not deleted i want it deleted permanently because this site is a waste of time there's better survey sites out there to try those not run my scammers.

August 25, 2024
Unprompted review
Rated 2 out of 5 stars

Used to be okay but sucks now!!!

I have been using this app for about a year. I have cashed out for PayPal several times until recently when I tried and got a message saying I had to log into a PayPal account with the right currency. This has happened twice now. The first time I contacted customer service about it. They got me to install and reinstall the app, verify my PayPal etc and it still would not allow me to cash out. So they forced a payout in their end, saying it's a bug that needs to be fixed. Here I am a month and a half later going through the same situation. I'm unable to cash out again for the same PayPal issue, clearly they never fixed the bug. I contacted again asking if they could force the cash out and got a response saying yes but that it's a one time courtesy and after that I would just have to wait until the bug has been fixed. I'm not very impressed with the rather rude reply. This issue should have been fixed shortly after the first time I had the issue.

July 6, 2024
Unprompted review
Rated 1 out of 5 stars

Zero Compensation

They are not reliable when it comes to getting compensated for completing surveys. They take advantage of people that give honest input on products they research and rip off valuable people with honest insight. If you feel like spending 30 minutes making them millions of dollars on your ideas for free go ahead. I however will avoid any survey they send me from here on out. Todays date marks the tenth occasion of this experience. I hit my breaking point and felt it important for the world to be forewarned.

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

Easy to make money

Great surveys which can give you 1$ almost every time which makes it very easy to cash out. Currently waiting for my 4th payment and will definitely keep using them 🙂 1 star reviews are definitely fake 😡

June 22, 2024
Unprompted review
Rated 1 out of 5 stars

This app allowed me to withdraw 3 times…

This app allowed me to withdraw 3 times now its not alowing me to withdraw and it keeps saying that my paypal is not a verified country , dont know why now ,when i previously withdrawed to my paypal from zap there were no issues i have contacted their customer care got a email where they asked me what my verified country is i replied and did not recieve any feedback .i used a family members paypal details from a diffrent country and it still does not alow the withdraw ,i realy thought that this app was it with the first 3 withdraws.i am so sad about this....

June 7, 2024
Unprompted review
Rated 1 out of 5 stars

Really bad expirerence !

Really bad expirerence after completing a enquete about advertisement my Spotify is filled with the exact same advertisements. I am really irritated when listening to podcasts, because suddenly these fragments are implemented in my (payed) Spotify. Sometimes even two at one time: 30 seconds each….

April 8, 2024
Unprompted review

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