While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the payment process, encountering issues with cashing out earnings and receiving payments as promised. Customers frequently reported problems with the app and website, including technical glitches, accounts being blocked without explanation, and difficulties logging in. The response time from customer support was also a significant concern, with many users stating their inquiries went unanswered. Some people were dissatisfied with the user experience, finding surveys difficult to complete, too long for little reward, or ending abruptly without compensation. Additionally, some customers expressed discomfort with sharing sensitive personal information like ID for verification purposes, citing a lack of transparency regarding data storage and usage.

What people talk about most

Payment

Users describe negative interactions with payment, frequently reporting that they never received money after... See more

Application

Consumers find the app to be highly problematic. Many reviewers describe it as "pathetic" and "the worst app... See more

Website

People report negative experiences with the website. Many customers express frustration, with some accounts... See more

User experience

Reviewers highlight ambiguous aspects of user experience. Some customers express disappointment, citing... See more

Response time

Customers consistently note negative experiences with response times. Many report that their inquiries go... See more

Based on these reviews

Rated 1 out of 5 stars

If I could give lower than 1 star I would first they want you to verify you're identity.Then want you to verify you're PayPal account.then when all is done you still can't cash out it says account is... See more

Rated 1 out of 5 stars

I started zap surveys and I did a lot of surveys and I cashed out and I thought that everything was great . Then I spent many many hours doing surveys and quite a bit of money saved up in my zap accou... See more

Rated 1 out of 5 stars

blocked after reaching $3.57 with mostly $.02 failed surveys accumulated. I would suggest doing only the larger legitimate survey sites through a browser and not risking with newer apps. zap is a scam... See more


Company details

  1. Internet Marketing Service

Information provided by various external sources

Get $6.25 now just for signing up! Take high-paying surveys every day on Zap Surveys, get rewarded for your location, and get daily guaranteed cash. Zap Surveys is available on both iOS and Android devices. Take surveys for money now!


Contact info

1.5

Bad

TrustScore 1.5 out of 5

244 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It does leave you with one cent often…

It does leave you with one cent often even if you have completed the survey. Seems not to be very transparent. Not just today but many times this has happened to me. And also it leaves you stuck right before you are about to cash out. I am using this app since long ago and this has always been the case.

April 18, 2025
Unprompted review
Rated 1 out of 5 stars

Zap surveys = Taken for a ride

DONT!

Don't bother signing up with them. There are plenty of other paying survey sites.

I signed up, started completing surveys, first dodgy manoeuvre-
You can cash out at 5$, got to 5 dollars, they move the goal posts to $7.50, get to this target, its moved again to $10.
I reach $10 after a sh*t load of surveys,
Great, I can cash out, linked my PayPal, then your supposed to get a 4 digit code sent to your email to confirm your email for the PayPal transaction.
Dodgy manoeuvre No.2
No code! After numerous tries, no code.
So I get in touch with zap.
Dodgy manoeuvre No.3
I get an email from them after 3 days saying we have received your email and will be in touch in due course.
Dodgy manoeuvre No.4
Have heard nothing after 4 days. Sorry, nobody is that busy. Unless it's it 2 or 3 people.

If you want to work your butt off for nothing, these guys will work it for you, and work it dry!

They get $300 to $1500 dollars on one survey after they have sold on your personal details. So take heed, you will get milked for nothing.

So in a nutshell, Zap Surveys gives you empty pockets and a sore butt.

DONT!!!

April 9, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t waste your time - IT’S A SCAM

You are asked to add personal details to get more surveys. But when you do, nothing happens. You’re just sent back to the same page.

There are hardly ever any surveys. If you do manage to find and complete one, you’re usually not paid for it. They make up some excuse after you’ve completed it, which stings even more when you’ve spent 40 min on a survey. You can’t reach customer support from the app and there’s no contact information available.

There are very few games/offers and none of them work.

Getting even one payout can take months and there’s no guarantee you’ll ever get there, or that the pay out will ever reach your account.

This is a complete waste of time. Steer clear!

April 3, 2025
Unprompted review
Rated 1 out of 5 stars

When you earn $25 or more

Went to cash out only to find that they need to verify your I'd which doesn't get verified so they blocked my account after I wasted all that time doing surveys

April 4, 2025
Unprompted review
Rated 1 out of 5 stars

My account was hacked and compromised

My account was hacked and compromised. I got an email alert on my computer that I got compromise this morning so I go on the app and my account was blocked. They kept my money I had over eight dollars in the account avoid this company is a scam they will keep your money and block you and not send you a message. No email no text of the reason why your account is blocked. I’m filing a class action lawsuit on this company for keeping my money. And Better Business Bureau as well and a civil complaint the attorney general. Date: 3/22/25. Time: 10pm from: Christina.

March 22, 2025
Unprompted review
Rated 1 out of 5 stars

Been trying to cash out all day

Been trying to cash out all day, no customer service no email response no app response.

Conclusion is that it’s a scam website and company just using you to do surveys so that they get to keep the money for your work.

Avoid at all costs!

March 8, 2025
Unprompted review
Rated 1 out of 5 stars

Don't waste your time

Don't waste your time!

I do a lot of survey sites and as this one was half way to a cashout I decided to put the time and effort in (wish I could get that back) and reach the threshold. Well I did that and it won't let me cashout. Just keeps saying there is an error when I try and connect to PayPal.

Really wonder why I have to connect it through which involves my email and password. They only need my PayPal email like other sites do.

This is not a legitimate site and I wish I had come here first.

I have changed my PayPal credentials to be on the safe side.

Avoid this app, you won't get paid and there could even be a security risk. Not worth it.

March 2, 2025
Unprompted review
Rated 1 out of 5 stars

Who Requires Major ID For Surveys

Been With This The Worst Survey Site I've Signed Up With For Near A Year, Manage To Get 1 Payout And Thought I'd Keep As An Insanely Slow Payer, On 5th Feb 2025 Went To Cashout, And They're Claiming Strange Behaviour On The Account And Requires Unlike Any Other Survey Site Major ID, In Spite Of My Details Being With Them And Bleating It's Because It's Costing Them Revenue, The BS Is Something I Suspected Some Time Ago Of Their Possible Being Identity Thefts By The Site! I've Just Closed My Account They Can Stuff My Earnt $10.60! Major ID For Surveys Sounds Way Dodgy!

February 5, 2025
Unprompted review
Rated 1 out of 5 stars

they're robbing the hood and staying rich

download this app if you...
have time to waste
love being discriminated against
want customer service to ignore you
don't really want to get paid
love a headache trying to get paid
that's just a few problems you'll have dealing with this app but you don't have to take my word for it try it yourself IF you have time you'd like to throw away

January 28, 2025
Unprompted review
Rated 1 out of 5 stars

Low payouts for surveys and scams

Low payouts for surveys. They let you fill them out for 20-30 minutes and then shut it off and say you don’t qualify and give you 1 or 2 cents. Terrible customer service. Very hard to get a hold of.

January 3, 2025
Unprompted review
Rated 2 out of 5 stars

Not great guys

Not great guys. The surveys are in the 15 minutes for 15 pence brackets and takes a while to get to $!0. It said I could use it in the UK. Its very much a one reward cash out and move on to another site. When I finally got my $10 for Amazon it loaded the vouchers to Amazon US so I cant spend them. And my Amazon account was locked down when Zap linked to my Amazon account to pay up. I would avoid this like the plague.

November 10, 2024
Unprompted review
Rated 1 out of 5 stars

I've tried to withdraw $10

I've tried to withdraw $10, 6 months ago and the locked me out so I couldn't withdraw. I've wrote customer service several times, with no answer

ZAP SURVEYS IS A SCAM. DON'T WASTE YOUR TIME !!!!!!!!!!!!¡

December 26, 2024
Unprompted review
Rated 1 out of 5 stars

This zapsurvey is a joke

This zapsurvey is a joke. Don’t waste a minute on it. It won’t let me cash out it says submit ID fraudulent activity. I tried and it won’t except ID and they completely blocked my account. They owe me $10.83. Won’t let me off page just keeps saying submit identity. And to contact them but how? I’m stuck on that page. I guess they think they are keeping my money. They are horrible!!!!

December 21, 2024
Unprompted review
Rated 1 out of 5 stars

Unable to cash out

Unable to cash out
Zap Surveys is a waste of time and effort
I contacted them which was also a waste of effort

November 1, 2024
Unprompted review
Rated 1 out of 5 stars

They actually deserve a ZERO rating

If I could give them a zero rating, I would.

I registered and started taking surveys. When I was close to the minimum $10 cashout threshold, they blocked my account for no reason.

I sent them a message, and they still haven't replied.

Don't waste your time with these scamming clowns.

December 18, 2024
Unprompted review
Rated 1 out of 5 stars

I had been using zap for a while and…

I had been using zap for a while and had cashed out a few times had my paypal account verified and all. Then suddenly i go to cash out again and there suddenly “suspicious activity “ on my account and sends me to verification process and i submit my id and a selfie and all snd they say rhey cannt complete the process and to contact them. And suspended my account. I contacted then via email and all they say is that process could not be completed and they permanently suspended my account! No answers or reasons as to why or no solution ls offered to fix it and nothing ab the money that was owed to me! They should not even be allowed to operate anymore!!!! Im livid!!!!

December 11, 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look