I am a single consumer and Zap or one of my favorite at a reasonable price. Also their website is user friendly and prompt delivery. I misunderstood my parcel delivery was missing but they quickly i... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed a large quantity of lollipops for prizes at a charity fund-raiser event. I had been let down by another supplier so I found ZapSweets. I placed an order on Wednesday morning and rece... See more
Company replied
I’ve ordered sweets from Zap before and sweets and service was good, this time I had a problem with the sweets being to hard to eat. I emailed customer service and got a reply straight away and an off... See more
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Nougat was very quick to arrive and well packaged. I ordered two bags which I am trying my best to minimise how many I eat each day as can honestly say that it is exceedingly tasty so definitely a cha... See more
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Company details
Information provided by various external sources
Zap Sweets is an online confectionery wholesaler with a HUGE selection of retro sweets, chocolates, fudge, gift ideas and much, much more. Exceptional quality is at the heart of everything we strive for and do, because we believe it’s what our customers deserve. We pride ourselves on offering and unrivalled range of confectionery products whilst providing amazing customer service alongside fast delivery and competitive pricing. This is why your honest feedback is so important to us.
Contact info
Unit 28 Riverside Offices, 17 Towcester Road, E3 3ND, Bow, London, United Kingdom
- info@zapsweets.co.uk
- zapsweets.co.uk
4.7
Excellent
470 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great SweetieStore!!
This was my first time ordering From Zap Sweets, and I have to say I am mightily impressed. An excellent selection delivered extremeny quickly, with excellent communications.
I will certainly be using them again
June 7, 2022
Reply from Zap Sweets
Thank you very much for your kind review!
Zap Sweets are excellent
Zap Sweets are excellent, always a quick service and delicious sweets, my go-to for treats and prezzies.
June 6, 2022
Reply from Zap Sweets
Thank you very much for your kind review!
Excellent service and product
May 31, 2022
Reply from Zap Sweets
Thank you very much for your kind review!
Excellent sweets
Very happy with my order quick delivery too, brought back so many memories of my childhood favourite sweets will definitely be ordering again
May 24, 2022
Unprompted review
Reply from Zap Sweets
Thank you very much for your kind review!
Very good contacted me over my order.
Very good contacted me over my order.
Was very helpful
May 18, 2022
Reply from Zap Sweets
Thank you very much for your kind review!
Reply from Zap Sweets
Thank you very much for your kind review!
Easy to order competitively priced
Easy to order competitively priced, good selection. Delivery prompt and on time, clear communication.
April 6, 2022
Reply from Zap Sweets
Thank you very much for your kind review!
Amazing Deals on a Variety of your Favourite Delicious Treats!
I have been looking for a place to get cheaper bulk boxes of Lucky Charms and it seems I have found it! They sell so many other treats as well and all at more than reasonable prices. When my order was delivered, there was a problem with the carrier sending the item to a collection point In stead of straight to my address. Chloe immediately went into action and I received my order the very next day. Suffice to say I am more than pleased and thank you for your amazing customer service! I shall definitely be back very soon.
April 5, 2022
Reply from Zap Sweets
Thank you very much for your kind review!
Express Delivery ordered Wednesday, arrived Sunday
Ordered on a Wednesday morning using Express Delivery for a party on Saturday. Arrived Sunday. DPD didn't even receive the parcel until Friday. If that's Express Delivery I'd hate to see regular delivery. Recommend customers order a full week in advance for parties.
April 4, 2022
Unprompted review
Reply from Zap Sweets
Hi Matt, apologies for the issues caused here and the late delivery.
I can see from our system and the DPD portal that we despatched this on the same day, Wednesday evening, which should have resulted in a Friday delivery to you at the latest.
According to the DPD portal, there were issues at the local depot which has caused the delays on this parcel being scanned and delivered, hence the confusion regarding when the parcel was received.
We've expressed our disappointment to DPD regarding this and we are awaiting a response from them regarding their full investigation into this before we update you further. From our delivery success rate with DPD and from personal experience, this appears to be a one off incident that we apologise for.
Many apologies again for this and we're sorry for the deadline being missed.
Excellent and have long dates good…
Excellent and have long dates good communication and fast delivery
April 1, 2022
Reply from Zap Sweets
Thank you very much for your kind review!
Good value and brilliant postal service
April 1, 2022
Reply from Zap Sweets
Thank you very much for your kind review!
Very impressed with this company
Very impressed with this company. So much selection and lots of sweets that can't be bought in the shops. Also swift and efficient delivery. I've bought from them a few times and will continue to do so.
March 31, 2022
Reply from Zap Sweets
Thank you very much for your kind review!
Good Service
Good Service, Fast Delivery. I ordered sweets and they were delivered within 48 hours. I was e-mailed regularly about exact delivery times. The sweets were fantastic.
March 25, 2022
Unprompted review
Reply from Zap Sweets
Thank you very much for your kind review!
Prompt and efficient
Prompt and efficient. Arrived at said time and day and well packaged. 5 stars all round 😁
March 11, 2022
Reply from Zap Sweets
Thank you very much for your kind review!
Reply from Zap Sweets
Thank you very much for your kind review!
Reply from Zap Sweets
Thank you very much for your kind review!
Cheaper than other places
Cheaper than other places, arrived sooner than expected, no hassle, easy peasy. Very pleased
March 6, 2022
Reply from Zap Sweets
Thank you very much for your kind review!
Great sweets
Very pleased with process from start to finish. Well packaged. Good choice of sweets and delivered earlier than stated. Would order again.
March 3, 2022
Reply from Zap Sweets
Thank you very much for your kind review!
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