Zap Sweets Reviews 470

•

4.7

Candy Store

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting that orders arrive quickly and are well-packaged. Many people also appreciate the competitive pricing and the excellent quality of the products received, often highlighting the freshness of the sweets. The ordering process is frequently described as simple and user-friendly, contributing to a positive overall experience. However, some people were dissatisfied with the quality of certain products, finding them hard to eat or not tasting right. A few other people also felt that the delivery communication was poor, leading to confusion about parcel status, and some experienced issues with customer service when trying to resolve complaints, citing unhelpful responses and difficulties with return labels.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Product

Reviewers highlight positive aspects of the product, consistently praising the quality, variety, and... See more

Price

Customers had positive experiences with price. Reviewers consistently praise the great value and competitive... See more

Order

People report positive experiences with order. Customers consistently praise the ease of ordering, quick... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the exceptional service,... See more

Reviews shaping this summary

I am a single consumer and Zap or one of my favorite at a reasonable price. Also their website is user friendly and prompt delivery. I misunderstood my parcel delivery was missing but they quickly i... See more

Company replied

I needed a large quantity of lollipops for prizes at a charity fund-raiser event. I had been let down by another supplier so I found ZapSweets. I placed an order on Wednesday morning and rece... See more

Company replied

I’ve ordered sweets from Zap before and sweets and service was good, this time I had a problem with the sweets being to hard to eat. I emailed customer service and got a reply straight away and an off... See more

Company replied

Nougat was very quick to arrive and well packaged. I ordered two bags which I am trying my best to minimise how many I eat each day as can honestly say that it is exceedingly tasty so definitely a cha... See more

Company replied

Company details

Candy Store

Information provided by various external sources

Zap Sweets is an online confectionery wholesaler with a HUGE selection of retro sweets, chocolates, fudge, gift ideas and much, much more. Exceptional quality is at the heart of everything we strive for and do, because we believe it’s what our customers deserve. We pride ourselves on offering and unrivalled range of confectionery products whilst providing amazing customer service alongside fast delivery and competitive pricing. This is why your honest feedback is so important to us.

Contact info

Unit 28 Riverside Offices, 17 Towcester Road, E3 3ND, Bow, London, United Kingdom
info@zapsweets.co.uk
zapsweets.co.uk

4.7

Excellent

470 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Nov 14, 2022

Easy to order online and then really quick delivery

June 14, 2022

Reply from Zap Sweets

Jun 14, 2022

Thank you very much for your kind review!

Jun 14, 2022

Great service well packaged with a…

Great service well packaged with a great delivery service many thanks

June 14, 2022

Reply from Zap Sweets

Jun 14, 2022

Thank you very much for your kind review!

Jun 13, 2022

Good service,fast delivery

Good service,fast delivery, very pleased

June 13, 2022

Reply from Zap Sweets

Jun 14, 2022

Thank you very much for your kind review!

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