I am a single consumer and Zap or one of my favorite at a reasonable price. Also their website is user friendly and prompt delivery. I misunderstood my parcel delivery was missing but they quickly i... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed a large quantity of lollipops for prizes at a charity fund-raiser event. I had been let down by another supplier so I found ZapSweets. I placed an order on Wednesday morning and rece... See more
Company replied
I’ve ordered sweets from Zap before and sweets and service was good, this time I had a problem with the sweets being to hard to eat. I emailed customer service and got a reply straight away and an off... See more
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Nougat was very quick to arrive and well packaged. I ordered two bags which I am trying my best to minimise how many I eat each day as can honestly say that it is exceedingly tasty so definitely a cha... See more
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Company details
Information provided by various external sources
Zap Sweets is an online confectionery wholesaler with a HUGE selection of retro sweets, chocolates, fudge, gift ideas and much, much more. Exceptional quality is at the heart of everything we strive for and do, because we believe it’s what our customers deserve. We pride ourselves on offering and unrivalled range of confectionery products whilst providing amazing customer service alongside fast delivery and competitive pricing. This is why your honest feedback is so important to us.
Contact info
Unit 28 Riverside Offices, 17 Towcester Road, E3 3ND, Bow, London, United Kingdom
- info@zapsweets.co.uk
- zapsweets.co.uk
4.7
Excellent
470 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Zap Sweets
Thank you very much for your kind review!
Great service and tasty sweets
February 28, 2023
Reply from Zap Sweets
Thank you very much for your kind review!
Quick delivery and delivered on time
February 27, 2023
Reply from Zap Sweets
Thank you very much for your kind review!
Quick to reply sweets descriptions…
Quick to reply sweets descriptions correct good honest price would use these guys again
March 2, 2023
Reply from Zap Sweets
Thank you very much for your kind review!
Reply from Zap Sweets
Hello, many apologies for this. As this is the first we are hearing of this, we have checked the DPD tracking and can see that this is currently at your local DPD delivery depot. We have contacted DPD and asked for a delivery update but we can see the delivery date is showing as Monday 13th February. We will update you once they confirm this and if they require any further delivery information. Apologies again for the delay on this delivery. For a quicker response and for delivery queries or tracking, please do use our support e-mail at info@zapsweets.co.uk so we can assist you and resolve any issues.
Quick efficient order and delivery
Quick efficient order and delivery. High class product. Have ordered from other places. This was the best by far. Thank you
February 2, 2023
Reply from Zap Sweets
Thank you very much for your kind review!
Never had one problem with my order…
Never had one problem with my order definitely recommend these guys
January 31, 2023
Reply from Zap Sweets
Thank you very much for your kind review!
Reply from Zap Sweets
Thank you very much for your kind review!
Avoid! Very disappointed.
Shocking to say the least, purchased a few bags of sweets from Zapsweets, it came for them to be delivered by DPD, i knew i wasn't going to be in that night so i had changed my options (3 days prior to delivery) to be either delivered to a neighbour or left in my greenhouse in my back garden. The parcel was launched at my door and a poor photograph taken. I return the next day to find no parcel at my door.
Stolen? Driver taken it? Who knows.. Complaint to zap sweets who left my waiting for a reply for over 18 days only to be told that dpd have adknowledged the parcel was delivered within their delivery policy? This company literally condones parcels just being launched at your door. It's mental.
Never again will i be purchasing from zapsweets or using DPD, absolute joke. Companies never taking responsibility these days, just the norm.
50 quid down the drain.
Thanks.
January 5, 2023
Unprompted review
Reply from Zap Sweets
Hello,
Many apologies for the delivery experience you’ve had. As per our e-mail conversation, a DPD investigation is under way and we are working to get this resolved for you. Unfortunately, this does take some time but we are chasing to ensure a swift outcome. If you have proof of DPD launching the goods at your front door, could you please forward this to us so we can pass this onto DPD as a matter of urgency. We will continue to work with DPD to get an outcome on this dispute for you. Again, many apologies. Thanks.
Was sold large tub of chocolate over a…
Was sold large tub of chocolate over a year past it's best before date! Stale and lacking in flavour. Emailed as soon as i noticed and sent proof but still had to argue for refund. 3 weeks in and still waiting on a so called update as to why this happened. I would think twice about buying from here!
Order Number : 1218989
You can clearly see from the photo proof i sent a BBE 10/21! That is over a year!!
Also impossible to do a taste test
when the goods are still with me!
You obviously have not looked at the photo i sent. Clear as day dated BBE 10/21. The code area stated above is 1216. If your stating the opposite that would mean 1216 is the BBE so 6yrs past their BBE?
Shocking service and now trying to wriggle your way out of it!
I'VE NOW REPORTED YOU
January 1, 2023
Unprompted review
Reply from Zap Sweets
Hello.
Thank you for including the order number. I can see that this order was successfully refunded on the 09/01. The goods were sent directly from the manufacturer and we passed this complaint onto them as a matter of urgency as we don't manufacture or handle this item. Their QC department are investigating this as we write this and performing a taste test as well as a full trace back to the date of manufacture.
Please be aware that the goods were not 1 year out of date, they were labelled as 10/22 which we believe may have been a labelling misprint but await confirmation.
As mentioned above, this was successfully refunded a number of weeks ago so the item in question should now have been disposed of. We apologise for the inconvenience caused here. Once the manufacturers have concluded their full investigation, we will also send you a copy of this as requested in the e-mail chain we have running with yourself.
Reply to edited review - The manufacturer keeps a retained sample from every single batch that they make should they need to do a taste test. The taste test will be from their own retained sample, not the goods that you have.
The manufacturer has also confirmed and stated the best before code is stated at the top of the label, the numbers you are stating are at the bottom of the label which the manufacturers confirms is the juliane code area of the label and not the BBD.
Reply from Zap Sweets
Thank you very much for your kind review!
Quick delivery & the right order.
December 31, 2022
Reply from Zap Sweets
Thank you very much for your kind review!
Easy to order and good value!
January 6, 2023
Reply from Zap Sweets
Thank you very much for your kind review!
Easy to order, great prices
It was easy to order the sweets, great prices.
Delivery was quick despite the postal strikes and Christmas.
January 5, 2023
Reply from Zap Sweets
Thank you very much for your kind review!
Delivery was terrible
Delivery was terrible. Excuses of not being able to find address that the firm (DPD) had delivered to on many occasions.
December 2, 2022
Reply from Zap Sweets
Many apologies that your experience with DPD has not been upto to their usual standard. We have passed this feedback onto DPD so that they can investigate to improve their service and to ensure this doesn’t happen again. We’re pleased that the order has now been received and we hope that it is enjoyed. Thank you again for your business.
Reply from Zap Sweets
Thank you very much for your kind review!
Reply from Zap Sweets
Thank you very much for your kind review!
Delivered on time with no problems
Delivered on time with no problems. Very reasonably priced and good quality
December 1, 2022
Reply from Zap Sweets
Thank you very much for your kind review!
After being let down by other companies…
After being let down by other companies
Zap sweet gave me exactly what I wanted with super fast delivery
Would strongly recommend
November 1, 2022
Reply from Zap Sweets
Thank you very much for your kind review!
Brilliant selection and service
Quick easy ordering and fast delivery. It's perfect for getting all my husbands favourite sweets from and have ordered from them for the last three years. Great selection of products too!
November 1, 2022
Reply from Zap Sweets
Thank you very much for your kind review!
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