Zare Reviews 167

Incredibly helpful staff, were very reasonable with an error on my part, offering alternatives and workarounds. We got my server up and running at a great price.

Customer service aside, the product itself is impressive. I purchased a server based in Bristol for the purpose of hosting game servers and I've had players from as far as Hawaii praise the stability and connectivity of the servers. There was one minor hiccup in uptime but that was sorted swiftly and it's been smooth sailing ever since.

I found exactly what I was looking for right away, however the level of customization they offer for their servers is great (e.g. double your bandwidth or add extra drives, as well as a host of different operating systems). I think my ONLY criticism in that department was the inability to purchase an additional SSD with a HDD. You can only buy 1-2 HDDs or 1-2 SSD drives but no option for 1 SSD and 1 HDD. For a gaming server, SSD write speeds are important however the storage space of a HDD is ideal for files that don't need to be read as often (e.g. backups, mod files, etc).

Anyone looking to get into server hosting for video games should consider paying a little extra for a full dedicated server instead of buying one server on a shared machine that most other services offer. Most places I could find offered one game server for about £20. For £60 I'm currently hosting five game servers with 24/7 uptime, with plenty of room to expand.

Although there's other, bigger providers such as OVH, Zare is definitely the most secure, affordable and reliable provider within Europe.
I've had several discounts proposed to me when upgrading, purchasing extra IPs and had had to wait a minimum of 5 minutes before receiving replies on my tickets.

I am customer at Zare for more than two years now and was quite happy with their service but the two contacts with one of their two CEOs (had to remove his full name after Zare reporting this review violating Trustpilot’s User Guidelines.) the last two months has just been ridiculous.

In December my server went offline for some days. When I asked for the reason he gave three useless answers until he admitted (Chatlog: Had to be deleted after Zare reporting this review violating Trustpilot’s User Guidelines. Link can be provided on request.):
"We needed to recover a /24 from the server as there were only 5 cloud servers running on it, so we moved it over to a different range where the majority of the cloud servers were on."

So he knew that five servers just go offline and he didn't even think about informing anybody. Great!

After them cancelling their cloud server offering I had to think if I stick with them because a dedicated server is extremely overpowered for my needs and costs a lot more. Anyway I decided to buy a dedicated server. Today I started a kind request to adjust the price of my dedicated server which I ordered for 60 pounds per month (exclusive taxes) but the new official price on their website is 50 pounds per month. His answers were again neither logical nor customer friendly. (Chatlog: Had to be deleted after Zare reporting this review violating Trustpilot’s User Guidelines. Link can be provided on request.)

Me: "Would it be possible to adjust my monthly server price? Right now I am paying 60 pounds for it but I saw that a server with the same configuration just costs 50 pounds. Thank you. "

Him: "Prices are going back up Friday, so unfortunately we can’t sorry!"

Me: "If I order a new server now, I will pay just 50 pounds. Is this really a problem for you? I am customer at Zare for a very long time and it already took me some pain to move from a cheap VPS to an expensive dedicated server. It would be a nice step of you to adjust the price this time. "

Him: "We can not adjust your current price.

We protect customers from prices rises, so we cannot adjust you to a sale price."

Me: "Ok then please refund the following invoice to my account balance:...

Then I will just cancel my dedicated server, order a new cheaper one and transfer everything to the new server.

Seriously, what kind of customer unfriendly company are you guys? "

Him: "On this occasion you price will be lowered.

Please note though if prices rise, we will need to adjust it back in line with list prices.

We don’t mean to be difficult or unhelpful. I hope you understand."

I had a nice talk via the Webchat with an employee who regretted how I have been treated. Seems like he understands how to take care of customers. Finally I received the price adjustment to 50 pounds per month. But he still sticked to his argumentation that he is allowed to raise the price of ALL customers servers whenever he thinks it is appropriate. I am sure that this is not legal but I am not a contract lawyer.

Him: "Our prices fluctuate depending on our stock levels and whether or not we are doing sales.

In the event that all prices rise due to inflation or rising costs our end, then we will increase every customers prices across the board - we have no plans to do this as of yet."

But that's not the end. After finally receiving my offer I assume that he became angry and for whatever reason my server went offline. I had to contact them again and didn't receive a plausible reason for this downtime.

Furthermore their abuse department is ignoring my answers to their e-mails. Yesterday I received a torrenting abuse message of which I took care today and tried the best to prevent any further abuse. After answering their e-mail I received the same abuse message again requesting an explanation and taken counter measures to prevent further abuses. I received and answered the same e-mail eight times until I installed an automated reply for their e-mail address. After them realizing that they just receive automated answers to their abuse spam they stopped sending this e-mail. Let me guess who is working at the abuse department...

Lessons learned:
Zares CEO (Had to remove his full name after Zare reporting this review violating Trustpilot’s User Guidelines.) is an unfriendly student who doesn't know how to treat customers. He is not helpful at support requests and intentionally annoying his customers. Sadly this company cannot be taken serious.

I continue to use their service because I believe in the last good two years but if this childish behaviour continues, I will leave and spread further reviews about my experiences with their service.

On a better future at Zare!

Excellent services at affordable price. The team of Zare.com are experts, people who really care about their customers.
Thank you!

Regards,
Larry

Incredible service provided on a strong network. Support was exceptional with prompt responses to my queries at all times of the day

Excellent support and great prices.
I use Zare for more than a year, all problems were resolved as soon as possible.

Fantastic service. Fast and reliable.

I would highly recommend to anyone looking for a dedicated server.

Excellent support, fantastic quality dedicated servers and reasonable prices. What more could you ask for?

I've been using Zare as my main cloud server provider since 2016 and I must say they've been excellent on that front. I've never faced a single issue with Zare since I've been with them.

Recently, I've decided to get a dedicated server as well as keep my cloud server running. The request I put in with regards to the server was fulfilled by the staff which I was not expecting what so ever! They truly went above and beyond with their service.

I must say, their staff are amazing, friendly and if you ever have a problem they respond quite quickly.
In conclusion this is one hell of a company and I'm thrilled to continue my services with them.

Have had a server here from beginning of April through October. Never had any issues at all. Prices are decent, customer support is quick and friendly.

I used my server as a game server for various games - ARK mainly - and teamspeak. Never experienced any unexpected downtime.

The service is just incredible. Curtis, Harry and Jordan are amazingly helpful and super quick to respond to questions. Control panel is easy to use and navigate, Servers are powerful and never had a problem with them. I would recommend Zare to anyone easily without hesitation.

Excellent hosting company with staff who will provide more help than usual :)

Zare has been my one-stop dedicated server shop for the last 19 months.
I've had services hosted by ioMart RapidSwitch, EasySpace and OVH over the past 5 years and their services do not match that of Zare.

Price
Zare cannot be matched on price, taking into consideration the hardware specifications, bandwidth and DDOS protection which is provided free alongside all of their products. Other web hosts will often charge upwards of £200PCM for "quality" DDOS protection which is also often not tailored to the customers requirements, the protection offered by Zare works out of the box.

DDOS Protection
My business was hindered during launch from DDOS attacks during its launch and with other providers was often reduced to nothing. I have tried and tested DDOS protection offered by Iomart and OVH and again that protection does not match that of what is offered by Zare.

Given that Zare offers their protection for FREE alongside their products, it has been the most powerful protection I've used to date and I've had zero service disruption and regular (often daily) alerts of "attempted" and unsuccessful DDOS attacks on my services.

I manage a cluster of Counter-Strike: Global Offensive servers one of which is currently the #1 server in the United Kingdom and #8th in the world. Server and network stability is absolutely paramount and Zare have not failed to uphold a quality and renowned service throughout the last 19 months.

Support
Zare offer support by means of a ticketing system which I've used several times and all queries have been answered within the hour during daytime hours and still get a response outside of these hours.

Overall Rating: 10/10

Brilliant host! Ticket response times for me have always been under an hour or so but sometimes even under a minute. When I requested a server upgrade (VPS), they upgraded me within two minutes. My server has not knowingly been down since I joined them a few months ago. DDOS Protection is included as standard. I thoroughly recommend Zare.

So I have been using Zare for around 8-9 months and I believe I have had enough of an experience to leave an honest review.

Support Times & Customer Satisfaction

Zare offer some great support. For the 7 months I have been with them they have given us incredible support response times which vary from an hour to 24 hours. Although this may not sound great you have to keep in mind that these guys run their own datacentre and keeping up with tickets at that pace is amazing compared to someone like OVH who can take anywhere up to 2 weeks to respond to one ticket which is not great at all especially for emergencies. Zare offer almost the best customer satisfaction you will find anywhere! Along with their prices they are very flexible giving you discounts and promotions if you are in need of them! All you need to do is ask! Their staff are also incredibly friendly and caring and it's quiet clear they know exactly who their clients are and what they are in need for.

Prices For Quality

The prices are too good to be true! They offer servers from anywhere in Bristol to London with the best specs which you can get for under £100.00. I can't forget to mention the complimentary DDoS protection that is able to withstand up to 100Gbps of malicious traffic which most providers would not provide at all or charge you a fortune to have. A 1Gbps up link and 300000 GB of bandwidth all free of charge.

Up time

Zare have impeccable up time and I have never experienced downtime due to outages. I will have to admit that when Zare do plan scheduled hardware upgrades they need to up their game with organisation as sometimes the downtime lasts much longer than expected which isn't exactly acceptable as many hosting companies utilise Zare for game hosting and want to have a some what accurate time of how long the servers will be down for instead of saying it will be down for 15 minutes and then it turns out to be down for an hour. Other then that you should not expect any random outages from these guys.

Control Panel

The control panel is incredibly easy to use and very easy to work around. Zare gives you a status of your server, provides you with real time attack logs, DDoS protection scalability, DDoS attack email notifications and much more!

DDoS Protection

Finally the protection Zare offers is good but not great. Offering protection of 100Gbps all for free is excellent and the fact that Zare provides you with real time updates of attacks through the panel and email is also amazing. That's not something most providers do, or they just don't make it easy to access. Zare really needs to focus on their protection and how it mitigates attacks as they are struggling to keep up with other companies such as OVH. I say this because there have been many occasions where attacks as small as 20Mbps have slipped past our filters for no apparent reason. Other then that the quality of protection they give free is good.

Overall

I highly recommend Zare to anyone looking for a UK server. You may think someone like OVH London would be more of a reliable decision but compared to Zare what they give is not for the best value. Zare are so good I currently have 4 London, UK servers with them and 1 Bristol, UK server with them and I have no intentions to migrate to another host.

Top notch service, fast networks, easy upgrades, amazing Corero DDoS protection, quick setup times, what more do you need?

They are awesome i test their one server for 4 days and then got second server from them :) Thanks Zare

I was pleasantly surprised by the quality of service of this budget hosting company in the United Kingdom. I am looking forward to their launches in additional locations. They also use Corero DDoS Protection, which is the best protection available today in my opinion.

Another thing I appreciate is the courteous customer service. They are very understanding and will always attempt to accommodate you.

Very good hardware, resources dedication solution and DDoS protection choices for a good price. Definitely catches up the customer. Good support response times, though the answers are sometimes too much advanced and not understandable by a normal user (having in mind Curtis Adams here).