While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details


Contact info

3.7

Average

TrustScore 3.5 out of 5

5 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(5)

5 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Just received my order from Zarela

Just received my order from Zarela. I ordered Multi coloured Rico Baby Yarn and was sent baby blue yarn. Not even close to what wanted. Won’t use this website again.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant dependable company

I have used Zarela several times now for crochet hooks, etc and been very pleased. I first noticed them as an Amazon and Ebay seller so decided to check out their website. The prices are slightly lower on the website so decided to order direct from them rather than through a different outlet. In all of my transactions the items arrived very quickly, were well packed, and I was kept updated about the delivery. I will continue to order from them as I am very pleased with both the quality and shipping of the items I have received.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

First purchase very impressive

Made my first purchase with this company and I am very pleased with my experience
Ordered late Wednesday evening and delivered Saturday morning that’s impressive
Happy with the wool will definitely shop here again thank you

February 7, 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look