Great fast service . A little bit more expensive but service from start has been excellent. I live in a cornish village where post goes astray, which it has done with other companies I first went wit... See more
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Absolutely 💯 trust worthy. I am on month 4 of Wegovy and the service has been first class all the way. Orders are delivered quickly and very well packaged also discreet for anyone who may be worried... See more
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I have always had a seamless experience with Zava. Today I called with a query about an order I placed yesterday and paid for Sunday delivery for. The order was still processing and I was worried it w... See more
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Usually delivered ahead of time, I’m top dose, which is essential for maintaining weight lost. Unfortunately my body is at a plateau despite loosing 4 stone, I’m struggling to loose the last two stone... See more
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Company details
About ZAVA UK
Written by the company
Healthcare that fits into your life with ZAVA
ZAVA is a trusted online doctor service offering safe, discreet and convenient access to treatment for over 60 common conditions. Since 2011, we’ve supported more than 12 million people across Europe with expert medical care, without the need for in-person appointments or waiting rooms.
Whether you’re looking for help with weight loss, sexual health, skin concerns, hair loss or something else, your request will always be reviewed by one of our UK-registered doctors. They follow clear medical guidelines to make sure your treatment is safe, suitable and tailored to your needs.
How it worksTo get started, fill in a short online questionnaire about your health. One of our doctors will review your answers to make sure the treatment is safe and right for you.
They look carefully at your health history, symptoms and any risks before making a decision. If the treatment you’ve asked for isn’t suitable, they’ll suggest a safer option or explain what to do next.
Most reviews are completed within 72 hours. For some treatments, like weight loss, it can take a little longer if more checks are needed. If your treatment is approved, it will be sent to you from our in-house pharmacy within 1-2 days. Next day delivery is available for many treatments at an extra cost.
Care that continues beyond deliveryWe make it easy to manage your treatment over time. You can request repeat prescriptions in just a few clicks, and our expert medical content helps you stay informed, confident and in control of your health.
ZAVA gives you expert-led care, flexible access and ongoing support – whenever and wherever you need it.
Discreet Packaging
Written by the company
- We send all treatments in plain, unmarked packaging
Fast and Free Shipping!
Free deliveries in 2-3 working days
All items are dispatched on the day of the order if ordered before 4pm or next working day if after, except at weekends where the order will be shipped on the following Monday.
With free standard delivery we aim to deliver your package within two to three working days.
With next day delivery (extra fee as indicated on the delivery page), you can receive your package before 1pm the next working day.
Contact info
Old Sorting House, 46 Essex Road, N1 8LN, London, United Kingdom
- 020 3588 0292
- hello@zavamed.com
- zavamed.com/uk
4.4
Excellent
12K reviews
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I had a problem ordering and Maryan who…
I had a problem ordering and Maryan who I spoke to on the phone was so patient and helped me sort out the problem.
May 1, 2026
Reply from ZAVA UK
Dear Patient,
Thank you for taking the time to leave your review.
We are delighted that you were satisfied with the support provided by the team. We have passed on your feedback to the relevant team member, which I'm sure will make their day.
Let us know if you ever need any further assistance. You can contact us directly in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Very quick response time
Very quick response time.
Much much better than one of your competitors!!
May 6, 2026
Reply from ZAVA UK
Dear Patient,
Thank you for your positive feedback.
It's great to hear that you were satisfied with the quick response time and support from the team. We truly appreciate your kind words and your trust in us.
Let us know if you ever need any further assistance. You can contact us directly in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Excellent really informative helpful…
Excellent really informative helpful guide meal tracker exercise tracker quick service
May 6, 2026
Reply from ZAVA UK
Dear Patient,
Thank you for your positive review.
We are really pleased that you feel well supported and informed. We are here to support you along the way so do not hesitate to reach out if you ever have any questions.
You can message us directly in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Reply from ZAVA UK
Dear Patient,
Thank you for your feedback.
We are really delighted that you were pleased with the service. This is exactly the level of service we try to achieve.
If you have any questions, please let us know. You can message us directly in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Reply from ZAVA UK
Dear Patient,
Thank you for your review.
It's great to hear that you were satisfied with the prompt and informative response from the doctor. I have passed on your feedback to the relevant team, which I'm sure will make their day.
If you have any questions, please let us know. You can message us directly in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Very quick service
From approval to delivery the service was very good and super quick delivery.
I would recommend this company.
Many thanks.
May 6, 2026
Reply from ZAVA UK
Dear Patient,
Thank you for taking the time to leave feedback.
We are really pleased to learn of your positive experience with us. An efficient service is what we aim to provide.
If you have any questions, please let us know. You can message us directly in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Fantastic service so quick and package…
Fantastic service so quick and package arrived very quick no problems what so ever one Happy customer
May 6, 2026
Reply from ZAVA UK
Dear Patient,
Thank you for taking the time to leave your review.
We are delighted to hear that you were happy with the fantastic service provided and the quick delivery.
If you have any questions, please let us know. You can message us directly in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Reply from ZAVA UK
Dear Patient,
Thank you for your positive feedback.
It's great to hear that you have found the service and support to be very helpful. We appreciate your kind words.
If you have any questions, please let us know. You can message us directly in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Brilliant service
Brilliant service. The whole experience has been easy and transparent front start to finish. I ordered online and my package was delivered the next day.
May 6, 2026
Reply from ZAVA UK
Dear Patient,
Thank you for your positive review.
We are delighted to hear that you were happy with the whole experience and found the service easy to use. We appreciate your kind words.
If you have any questions, please let us know. You can message us directly in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Very efficient Helpful in every way…
Very efficient Helpful in every way honestly can't fault Zava I have recommended to friends & delivery great service with updates
May 6, 2026
Reply from ZAVA UK
Dear Patient,
Thank you for your feedback.
It's fantastic to hear that you were satisfied with the service and support provided. An efficient, helpful and prompt service is what we strive to achieve.
If you have any questions, please let us know. You can message us directly in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Easy to order and item quickly…
Easy to order and item quickly dispatched. My issue is Royal Mail as my parcel only arrived yesterday Tuesday.
May 6, 2026
Reply from ZAVA UK
Dear Patient,
Thank you for your review.
We are really pleased that you found the process easy to use and quick.
I’m very sorry to hear that your request wasn’t delivered as expected. I have now raised an investigation with our delivery provider who are looking in to this. I have messaged you via your online account with further information.
If you have any questions in the meantime, please let us know. You can message us directly in your account on our website.
Please accept our apologies for the delay and any inconvenience caused.
Kind regards,
Hannah
Patient Care Advisor
So far so good
So far so good. My first order was really quick to approve, process and send out.
May 6, 2026
Reply from ZAVA UK
Dear Patient,
Thank you for taking the time to leave your feedback.
We are really pleased that you were satisfied with the speed of the process. We truly appreciate your kind words and your trust in us.
If you have any questions, please let us know. You can message us directly in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Never ever will I use this company…
Never ever will I use this company again my medication was over the 48 hour cool period I order a three month supply they used Royal Mail right before a bank holiday the medication is now no good
They expected me to send the two pens back at a cost to myself refusing too send me two replacement pens or a prepaid envelope !!!!
Was extremely rude to me in every way no help despite the delivery issue been there fault !!! & I proved it with video evidence
So I’m stuck with medication I can’t use & £294 out of pocket I’d avoid at all cost tbh as they don’t care about there customers Iv reported them
May 6, 2026
Reply from ZAVA UK
Dear Teresa,
Thank you for your review.
I’m very sorry to hear that your request wasn’t delivered on time.
I can see that this has since been raised with our delivery provider to investigate. We have sent you some additional information via your online account.
If you have any questions, please let us know. You can message us directly in your account on our website.
Please accept our apologies for the delay and any inconvenience caused.
Kind regards,
Hannah
Patient Care Advisor
Reply from ZAVA UK
Dear Patient,
Thank you for taking the time to leave your review.
We are pleased to learn that you have been satisfied with the fast service provided. This is exactly the level of service we try to achieve.
If you have any queries or need assistance, you can always also contact us in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Quick and stress free from the start
Quick and stress free from the start. Clear advice on my product
May 6, 2026
Reply from ZAVA UK
Dear Patient,
Thank you for your positive feedback.
We are delighted that you found the service to be quick and stress-free. We truly appreciate your kind words and your trust in us.
If you have any queries or need assistance, you can always also contact us in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Excellent delivery service
Excellent delivery service. Video showing how to use the pen is easy to follow. I am getting good results using the medicine.
April 10, 2026
Reply from ZAVA UK
Dear Patient,
Thank you for your positive review.
It's great to learn that you were satisfied with the delivery service and support provided. We’re here to support you along the way, so do not hesitate to reach out if you ever have any questions.
You can contact us directly in your account on our website if needed.
Kind regards,
Hannah
Patient Care Advisor
Reply from ZAVA UK
Dear Patient,
Thank you for your feedback.
We are really pleased to learn of your positive experience with us. An informative and helpful service is what we always strive to provide.
Let us know if you ever need any further assistance. You can contact us directly in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Very easy process and quick delivery
Very easy process and quick delivery.
Very responsible chemist.
May 4, 2026
Reply from ZAVA UK
Dear Patient,
Thank you for your review.
We are delighted to hear that you were satisfied with the easy process and quick delivery. This is exactly the level of service we strive to provide you with.
Let us know if you ever need any further assistance. You can contact us directly in your account on our website.
Kind regards,
Hannah
Patient Care Advisor
Reply from ZAVA UK
Dear Patient,
Thank you for your review.
It's great to hear that you were satisfied with the speedy service provided. We appreciate your kind words and your trust in us.
Let us know if you ever need any further assistance. You can contact us directly in your account on our website.
Kind regards,
Hannah
Senior Patient Care Advisor
The ordering was straightforward and…
The ordering was straightforward and next day delivery was on time.
More information on dosage would be helpful.
May 5, 2026
Reply from ZAVA UK
Dear Patient,
Thank you for taking the time to leave your review.
We are delighted to hear that you were satisfied with the straightforward process and the prompt delivery.
If you have any questions, please let us know. You can message our doctors directly in your account on our website if you need any further information.
Kind regards,
Hannah
Senior Patient Care Advisor
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