Footasylum PLC Reviews 

Ordered 8th December. Now its 21st December 2021 and still no coat. Angry is not the word. Hermes said package not found. Er well it should be i paid for it. I have emailed for days. No word. So please if you read this get back to me

Ordered a Jacket and paid for next day delivery. 5 days later no Jacket, called customer services no answer, emailed twice, no answer and Live chat....guess what, no answer!!

I am now £100 out of pocket and will have a disappointed child with no present! Thanks

Buyer beware.
Twice they claimed to have sent the jacket I ordered. Both times the tracking information was of no use. Mind you second time with Hermes a 1 star ⭐️ company. Third time yep we will send another. 3 days latter (Christmas week!) I chased the jacket as again no tracking information. Oh no they didn’t have the jacket in stock. (Even though the operator confirmed they had plenty!). Then they made me jump through hoops to get a refund that’s going to take up to 10 days to get back to me. The online chat system takes 20 mins plus to get through on and then they fob you off with a lie. What a shame as the clothing looks really good but the operation is poor to say the least. I feel lied to and some honesty would have given me time to purchase a jacket elsewhere in time for Christmas. Good luck if you use them.

Absolutely amazing service ordered a coat it came 2 days later and was too small I sent it back for an exchange 2 days later I received an email saying the size I wanted was out of stock and my refund would be in within 5 working days the following day it was refunded I re ordered another one yesterday and it's out for delivery today so happy my daughter will have her coat for xmas day 👍

Trying to get through ...no chance
Shocking service
Ordered a coat on dec 2nd ....someone said its lost in transit
Your live chat is shocking
Can someone please help!

Wouldn’t have gave the company any stars if it was an option ! Placed an order for a jacket no confirmation email. No reponses to emails . Won’t answer the phone or live chat and to top it off the jacket I ordered is no longer showing on the website! Then send me an email to ask how I’m enjoying my order and I may like these other products !! Haven’t received my order the Company is a joke! now I have to go through the process of trying to get my money back ! AVOID!!

1 star is really far too generous. Unfortunately there is no option to leave minus stars otherwise I would. No confirmation email sent on purchase, no items delivered, no response to my emails other than an automated one, no refund for the item I haven't received. Surely theft under the guise of a shop. If you are thinking of making a purchase please save yourself the bother and flush the money you were going to spend down the toilet as the final product is the same.

I bought a jacket for Xmas present my son from Zavetti.a month go the jacket got delivered fine,but it was too big.I took it return it from Asda.I check the tracking number it had been show the jacket had been returned to Zavetti.I never got my refund and send Zavetti loads of emails but got no reply.the live chat don’t work.this website it big scam scam scam .they will send you out the item but once you return it don’t expect to get your money back.please avoid being scam

Bought a zavetti coat for my daughter but within 2 weeks of wearing it the stitching has failed around 1 pocket and the other is not far behind .
Only had the coat for 2 months but foot asylum only give you 28 days for exchange
The product is faulty so does the consumer rights not count
Won’t be buying anything for them again

This is the worst experience I have had. Item not delivered, no reason was given for the delay and not one single response to my multiple emails. I was on the so called chat for 5hours, and no agent responded. Stay away from this company

Dont purchase. Ordered jacket but too small. No returns label included. Been trying to contact customer services for days via phone and email. No response! Live chat not working either! Disgrace!

Do not!! I repeat do not!! Waste your money on this garbage. I was so happy spending £119 on this jacket thinking it was best thing I ever done, till 3 days later threding started coming out of my sleeves and 1 day later noticed threads hanging down my hoodie which I got tired of ripping off coz there were so many till next day I realised make of my jacket started ripping off just like this company ripped me off I’ll be looking to return it back and see how it goes.

I bought from foot asylum this zavetti canada coat and in one week is ripping off on both sleevs and under my shoulder one side,i was very excited when I bought it as it looks nice, but very disappointed for the problem that this coat had!

Ordered a item for £115 never arrived and saying it was delivered to a neighbour who doesn't have it. Never order from these online bunch of crooks

After reading so many bad reviews I thought I would share my experience.
Reluctantly ordered my son a jacket as I worried about the reviews but it’s the only one he wanted. Received the jacket within 4 days but was too small. Sent it back for free using the leaflet enclosed and was refunded within 5 days of returning it. Ordered another jacket 2 days ago and received it today!
Excellent service and very easy returns.

Trying to send a jacket back and have been trying for over 1 week. Was delivered with no returns label and is too small for my son so want to return. Have emailed twice and got automated response both times but no one ever gets back in touch. It says try live chat and there is no live chat! Have rang several times and no one answers and phone just rings off. Have tried twitter with no reply. So basically I can't return a £60 jacket that I don't want and I think they only give you 14 days to return. So I think that is exactly want they want so you run out of time and are no longer within the 14 day return policy.

Amazing quality and amazing comfort in their clothes. I will defiantly buy products from here again

Steer well clear of this company! I am really shocked at how a 'reputable' company can treat customers this way. Have now returned 2 sweatshirts amounting to £80. No refund, no acknowledgement, enclosed return label 'toyou' at asda not valid, no response to messenger, live chat or emails. Phone number rings off. Absolutely appalling, now having to go through my bank to open a case for both items.

Never again...disgusted with Zavetti

Ordered my son a puffa jacket direct from Zavetti as most others were out of stock. Meant to be 2-4 days delivery time and came on day 2. Great service, not very well packaged but arrived with no damage.
Great value for money too as half price in the sale. Could be warmer but defo can’t complain at the price.
Also true to size.

Do not bother wasting your time on them, they do not help they just lie to you and do not deliver the item, they claim to use DPD delivery but then use hermes, they are a scam and do not refund you.