I just received my latest order from Zeelool and, as always, I’m extremely satisfied. This time I bought both prescription glasses and prescription sunglasses, and the quality is excellent. The s... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I was waiting until I got my first pair before I ordered again. The order came several days earlier than the anticipated delivery date. Ordering process was easy. There are several frames I like that... See more
Zeelool made my new eyeglass purchase easy. The price was right. The prescription was perfect. The time from selection/ purchase to delivery was great. I have made multiple purchases and never disapp... See more
Zeelool has a good selection of glasses, the process is easy to add your prescription and the glasses are affordable. Usually delivered in about 10 days and the glasses are good quality products. Ju... See more
Company details
Written by the company
ZEELOOL-Your global everyday optical stylist for affordable, on-trend prescription eyewear. Built around Frame Your Vibe, our core belief is style leads function for all daily moments. We deliver diverse frame designs, reliable prescription lenses, seamless online shopping, flexible returns and 365-day product warranty, with warm, approachable customer support for everyday style lovers worldwide.
Contact info
5900 BALCONES DRIVE SUITE 100, 78731, Austin, United States
- +1 (302) 990-0619
- support@zeelool.com
- zeelool.com
4.3
Excellent
34K reviews
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Great selection
Great selection. Able to virtually try on. Fit and quality outstanding for the price. Fast delivery.
May 5, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The package was damaged
The package was damaged, the glasses were crushed.
May 4, 2026
Unprompted review
Reply from Zeelool
I’m so sorry to hear your package was damaged and the glasses got crushed. That’s absolutely frustrating and upsetting, and we truly apologize for this unpleasant experience.
We’ve already sent you an email regarding this damage issue. Could you please check your inbox at your convenience and reply to our email? We will assist you in resolving this matter as quickly as possible and make things right for you.
WRONG PRESCRIPTION
The frames are fine, but the lenses are a completely wrong prescription. Awful and I will not be ordering from you again. I do not understand because my previous orders have been fine.
May 4, 2026
Unprompted review
Reply from Zeelool
I’m truly sorry to hear the lenses came with completely wrong prescription, and we fully understand how frustrated and upset you must be right now. It’s really disappointing especially when your previous orders went perfectly well, and we sincerely apologize for this careless mistake on our part.
We have already sent you an email to sort out this prescription issue. Could you please kindly check your inbox and reply to our email at your earliest convenience? We will deal with your case urgently and try our best to make this right for you.
Gotta love when a purchase goes off…
Gotta love when a purchase goes off without a hitch. Thanks for shipping so quickly and efficiently.
May 5, 2026
Unprompted review
The glasses were so so “plasticky” very…
The glasses were so so “plasticky” very weak frames
May 3, 2026
Unprompted review
Reply from Zeelool
I’m so sorry to hear the glasses feel too plasticky and the frames feel flimsy, that’s absolutely not the quality experience we want you to have. We totally understand your disappointment with the frame material and build quality.
We have already sent you a detailed email regarding this issue. Could you please take a moment to check your inbox and reply to our message? We will get back to you promptly and help resolve this for you as soon as possible.
The prescription was perfect
The prescription was perfect, and the pricing and delivery were excellent. But… (and I thought this might be a problem) the frames were not a good fit. Buying without being able to try them on doesn’t really work for me. But I would still recommend buying from Zeelool, if you have a regular sized face lol
May 4, 2026
Unprompted review
Reply from Zeelool
Thank you so much for your honest and detailed feedback! We really appreciate you sharing your experience with us, and we totally understand how disappointing it is when the frames don’t fit well since you couldn’t try them on beforehand.
We’ve already sent you a follow-up email regarding this frame fitting issue. Could you please kindly check your inbox when you have a moment and reply to our email? Once we hear back from you, we’ll sort this out for you as quickly as possible and get you a satisfying solution. 😊
Fast delivery
Fast delivery! I love my new glasses, they’re beautiful and sleek
May 5, 2026
Unprompted review
Not what I expected
Im not understanding how to use these glasses, they’re suppose to be progressive but the glasses seem to be divided in three different Rx, the top are fine, I could see clear from far, but the bottom are split in half and there is only a fraction of the lens where I could read but blurry. I send you my proper Rx, so I’m not understanding why I can’t see clear via the reading portion. Also they’re very thick and heavy for me 🥺 maybe I’m using them wrong 🤷🏻♀️
May 4, 2026
Unprompted review
Reply from Zeelool
We apologize for any inconvenience this may have caused. Please don't worry; we will take full responsibility if we send you the wrong glasses. We have already sent you an email to follow up on this matter, and we look forward to your reply.
Perfect fit and price
Perfect fit and for the price they are better than buying elsewhere.
May 4, 2026
Unprompted review
I received my glasses and I love them
I received my glasses and I love them! I have a high prescription and was a little nervous but I can see perfectly. I will be shopping again.
May 4, 2026
Unprompted review
My glasses lenses are messed up
May 4, 2026
Unprompted review
Reply from Zeelool
We apologize for any inconvenience this may have caused. Please don't worry; we will take full responsibility if we send you the wrong glasses. We will reply to your email soon, and we look forward to your reply.
LOVE my 2 new pairs of glasses!!
LOVE my 2 new pairs of glasses! The customer service team was extremely helpful to me, as I tried the glasses with a new prescription a couple weeks ago, and the prescription just didn't feel right in one eye. So I asked about the replacement process, went back to my eye doctor for a corrected prescription again, and was able to get the replacement pairs of my new glasses with the updated prescription within a week of starting the support conversation. Thanks, Zeelool support team!!
May 4, 2026
Unprompted review
Perfect 😍 I love it good quality
Perfect 😍 I love it good quality, the delivery on time nice I have very good experience I 100% percent recommend this website
May 4, 2026
Unprompted review
2nd time purchasing
2nd time purchasing! Love LOVE Zeelool! The price points are unmatched for the durability and fashionable progressive frames. I highly recommend the progressive wider view for 30ish extra dollars. Will buy all my frames from here! ❤️
May 4, 2026
Unprompted review
Great customer service
I got some glasses that I wasn't totally happy with they gave me a headache zelool worked with me and got me some that worked I appreciate the effort and customer service then told me they appreciated me. So this is where I will be buying my glasses from now on
May 4, 2026
Unprompted review
These glasses are amazing!
These glasses are amazing!! I think I found my new place to get glasses. Customer service was also amazing. They look good, and the prescription is exact.
May 4, 2026
Unprompted review
Best customer service I have ever…
Best customer service I have ever experienced…no matter who I was talking to they went above and beyond every step of the way!!!!
May 4, 2026
Unprompted review
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