It was good experience to chat with Nathan. I was facing issues for last one month and raised the issue to many customers care agents in Zego. Unfortunately nobody can solve the issue. Nathan stu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Alex was helpful and suggested alternative ways to obtain a quote sadly the system Wouldn’t allow me to log a second vehicle without using the app to change vehicle details - Will be back in touch s... See more
Company replied
I spoke with Alex as I was concerned I hadn’t set up the Zego Sense app properly. He was very helpful and patient, especially as I’m not very confident with technology. Alex reassured me and guided me... See more
Company replied
Great customer service. Really polite and helpful. Clear beautiful voice. I came away one happy customer and was happier when he explained my insurance had come down. Lovely person better talking to h... See more
Company replied
Company details
Information provided by various external sources
Zego is an on-demand insurance provider targeting the UK motor sector. Zego cover works when your standard insurance policy is no longer valid, when you are working, so you only pay when you work. Zego is a unique product provider, backed by large underwriters and offers flexible insurance for workers in the flexible economy. Take back control of your expenses- pay only when you work.
Contact info
Unit 3.09, Tea Building, 56 Shoreditch High Street, London, E1 6JJ, London, United Kingdom
- 020 3308 9800
- support@zego.com
- zego.com
4.3
Excellent
18K reviews
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Reply from Zego
Hello! Thank you so much for your amazing feedback! We are more than happy to help in the future with anything you need, so please don’t hesitate to reach out to us on our live chat. Kind regards, Zego.
Not Fit for Commercial Vehicles or Rural Driving
The tracking feature on this app appears to be completely unsuited to commercial vehicles, rural driving, or anything outside standard urban commuting patterns.
I drive a pickup truck with a trailer and regularly carry several tonnes for work. My driving involves country roads, rural areas, multiple site visits, frequent stopping and starting, and handling heavy loads safely. Because of the nature of my work, I have to drive extremely carefully. I’ve been driving for over 30 years, with more than 10 years’ no-claims bonus, yet this app constantly tells me my driving “needs improvement.”
The system appears incapable of understanding real-world commercial driving conditions. Heavy loads naturally affect braking distances and stopping patterns, especially on country lanes and uneven rural roads. Despite driving cautiously, the app repeatedly reports that I’m speeding or braking too hard when I’m not.
What makes it worse is how inaccurate and contradictory the reporting can be. I’ve only had the app for a week, yet it claims my “phone distraction” score needs improvement - despite the fact my phone stays in the glove box for every journey. On days where I’ve only done two short 20-minute school runs and the vehicle has been parked at home the rest of the day, it still reports that my “rest breaks” need improvement. It also flags speeding and harsh braking while I’m driving as carefully as possible through residential streets.
The result is an extremely stressful driving experience. I now spend more time worrying about the app than focusing naturally on the road. I find myself driving in fear of going even 1 mph over the limit, with queues of traffic building up behind me because the app punishes normal driving flow. In all honesty, the stress and distraction caused by constantly monitoring scores feels more dangerous than the driving itself.
What concerns me most is that they state your policy could be cancelled if your driving score falls below their required standard. That would seriously affect someone’s ability to get insured elsewhere. I chose Zego because I drive a highly theft-prone vehicle and it initially seemed like the best option financially, Im also confident I’m a safe and competent driver so was comfortable with being tracked. I’ll now be cancelling and paying extra for insurance elsewhere. The constant anxiety simply is not worth it.
May 14, 2026
Unprompted review
Reply from Zego
Hello! Thank you for providing us with your feedback and bringing this matter to our attention. We are unfortunately unable to locate your customer account with the contact details available. We would really appreciate it if you could please provide your contact details via our Trustpilot private message request. In the meantime, please contact us on live chat. Kind regards, Zego.
No real human interaction.
They can’t be reached directly. AI took over everything. No real human response to e mails, it’s always the generic AI response. Sick!!
May 14, 2026
Unprompted review
Reply from Zego
Hello! Thank you for providing us with your feedback and bringing this matter to our attention. We are unfortunately unable to locate your customer account with the contact details available. We would really appreciate it if you could please provide your contact details via our Trustpilot private message request. In the meantime, please contact us on live chat. Kind regards, Zego.
Zego was a good solution for me as a fresh driver
Zego was a good solution for me as a fresh driver. It uses telematic system while I could check my driving progress on the app daily, to improve driving habits. After one year of compliance with driving rules, my monthly payment decreased significantly. Within past year, customer service was very good and accessible.
May 13, 2026
Unprompted review
Reply from Zego
Thank you for your review. We are really glad to hear that you had a good experience with us! If you need anything from us in the future, please do not hesitate to contact us at our live chat. We are more than happy to help. Best wishes, Zego
I had a bit of an issue while trying to…
I had a bit of an issue while trying to renew my insurance, but Tobi, the customer service representative, was professional and resolved it swiftly.
May 13, 2026
Unprompted review
Reply from Zego
Thanks so much for this positive review! We are more than happy to help in the future with anything you need, just contact us at our live chat. Kind regards, Zego.
Clear concise professional value for…
Clear concise professional value for money 💰
May 13, 2026
Unprompted review
Reply from Zego
Thank you so much for your 5 star review! It’s great to know that we’ve been able to help. Please do not hesitate to contact us at our live chat if there is anything else you need. All the best, Zego.
She was very good and helpful
She was very good and helpful, answered all of my questions with a polite manner.
May 13, 2026
Unprompted review
Reply from Zego
Thanks for the fantastic feedback. We’re always striving to provide the best service we can! We are more than happy to help you with anything you might need in the future, just contact us on our live chat. Warm regards, Zego.
don't care for customers anymore as they are settled now in insurance platform
been with them for more than 3consecative years. and the quote i get fir renewal is horrifying shocked me off. in spite of using the zego sense app and maintaining a good average score of 96% quoted me more than a grand extra from the previous year. this business is now settled and don't care for customers prospective
please see if your using the zego sense app stop the policy. better get policy from some other dealers.
please check better don't buy the zego sense app policy. i have attached pictures of proof on google review as i cant upload them here.
May 12, 2026
Unprompted review
Reply from Zego
Thank you for taking the time to provide your feedback. We would like to apologise for the experience you have received and we will be in touch as soon as possible to resolve your issue. In the meantime, please contact us on live chat. Kind regards, Zego.
Appreciated for technical support helps
Hello I would like express my gratitude help from Mr Alex to support my matter during application and technical support during Setting service please 🙏
May 11, 2026
Unprompted review
Reply from Zego
Thank you so much for the wonderful feedback! We’re here when you need us. You can reach us on our live chat if there’s anything we can support you with in the future. Take care, Zego.
Peter provided excellent customer…
Peter provided excellent customer service. He was very polite, professional, and clear in his communication. He got straight to the point while still being respectful and helpful, which made the whole experience smooth and efficient. It was a pleasure speaking with someone so courteous and knowledgeable. Great service from Peter.
May 13, 2026
Unprompted review
Reply from Zego
Hi there. Thanks so much for this feedback. It’s our pleasure. We are more than happy to help in the future with anything you need, just reach out to us on our live chat. Kind regards, Zego.
Professional
May 13, 2026
Unprompted review
Reply from Zego
Hi there,
Thank you for your review. We're always looking to improve our service, and your feedback is invaluable to us. If there's anything specific we can address or assist you with, please don't hesitate to reach out. We're here to help!
Best,
The Zego Team
Marcin was very helpful and solved my…
Marcin was very helpful and solved my problem quickly.
May 13, 2026
Unprompted review
Reply from Zego
Hi there,
Thank you for sharing your experience! We're thrilled to hear that Marcin was able to assist you quickly and effectively. Your feedback means a lot to us, and we're here if you need any further support.
Best,
The Zego Team
ZEGO employee
ZEGO employee, Cindy is a super employee, she helped me a lot, found an error and fixed it, thank you very much
May 13, 2026
Unprompted review
Reply from Zego
Hi Valerij,
Thank you for your kind words about Cindy! We're thrilled to hear she was able to assist you effectively and resolve the issue you were facing. Your feedback means a lot to us, and we’re glad you had a positive experience with our team. If you need anything else, feel free to reach out!
Best,
The Zego Team
Great help and support from Mohammed.
Great help and support from Mohammed.
May 13, 2026
Unprompted review
Reply from Zego
Hi Josewin,
Thank you for your kind words! We're thrilled to hear that Mohammed was able to provide you with great help and support. We'll make sure he receives your feedback, as it truly brightens our team's day. If you need anything else, feel free to reach out!
Best,
The Zego Team
I got my policy covered from zego they…
I got my policy covered from zego they are really helpful and specially Ellen is amazing in getting everything sorted for me. Many Thanks.
May 13, 2026
Unprompted review
Reply from Zego
Hi there,
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Ellen was able to assist you and make the process smooth. Your kind words will surely brighten her day. If you need anything else, don’t hesitate to reach out!
Best,
The Zego Team
Reply from Zego
Hi Janusz,
Thank you for your kind words! We are thrilled to hear that you found our service helpful. If you ever have further questions or need assistance, please don’t hesitate to reach out.
Best,
The Zego Team
Very supportive and helpful.
May 13, 2026
Unprompted review
Reply from Zego
Hi Faisal,
Thank you for your kind words! We're so glad to hear you found our service supportive and helpful. Your feedback truly motivates us to keep providing excellent service. If you need anything further, don't hesitate to reach out.
Best,
The Zego Team
Sherine was super helpful on the phone
Sherine was super helpful on the phone, pleasant to speak to and explained everything clearly.
She made the choice to use Zego a no-brainer.
Thank you.
May 13, 2026
Unprompted review
Reply from Zego
Hi there,
Thank you for your wonderful feedback! We’re thrilled to hear that Sherine provided such helpful and clear support over the phone. I’ll make sure to pass this on to her; it will definitely brighten her day. If you need anything else, feel free to reach out!
Best,
The Zego Team
Jeema was exceptional with the customer…
Jeema was exceptional with the customer service , thanks alot happy for everything.
May 13, 2026
Unprompted review
Reply from Zego
Hi Asif,
Thank you for your kind words! We’re thrilled to hear that Jemma provided you with exceptional customer service. Your satisfaction means a lot to us, and we’re here for any future needs you may have.
Best,
The Zego Tea
Phillipa was so helpful today I really…
Phillipa was so helpful today I really appreciate all the support given to me.
May 13, 2026
Unprompted review
Reply from Zego
Hi Anita,
Thank you for your kind words! We're thrilled to hear that Phillipa was able to provide you with such helpful support. Your appreciation will surely brighten her day. If you need anything else, don't hesitate to reach out!
Best,
The Zego Team
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