Zemez, Inc. 

The reason why I buy Zemex templates is because in addition to being modern and can be easily adapted, the technical support service is excellent and that for me is the most important thing, since when you have a problem you don't have to wait days to solve it, they give you attention via chat which is great.

Britney helped me immediately for an issue of licensing! Thank you very much

icons issue resolved very quickly, thanks

Britney paid attention to detail and was able to determine that my issue needed to be escalated. I appreciate her for the extra effort she put in towards helping me solve my issue.

Excellent service, thank you Zemiez

Talked to Britney's manager. The question was resolved quickly, helped to update the plugins and the previously purchased site template. Thanks Britney!

Britney was amazing. She was able to get me what I needed and the support in a few clicks! I had been struggling for days on my own.SHE is amazing!

imagine you call support and they already know your problem and fix it before you even finish typing out what you need. That is monster template and that's what Britney done for me today!..superheroes do exist!

This was fastest problem solving support I ever contacted in my 15 years of IT work.

Britney helped me a lot she is number 1**** I will recommend template monster to everyone.

Great job! Britney helped me resolved a update download issue in a few seconds.

I was assigned to Megan for technical support. She was very patient regardless my lack of knowledge. I'm just trying to learn and adapt and she understood that and helped me with no problems at all. She solved my website's issue in seconds.

Best service I've had in a while. Thanks a lot Megan

Great job! Magan helped me in seconds. And Problem was fixed!

Thank you Magan :*

Stay healthy

This is a very valuable company that deliver high quality products! Then I also tried the Live Chat support and the agent was incredibly quick and precise helping me with a technical question about the wp theme I purchased. I really recommend their product!

I sent several emails last Friday but so far no response. It's just how this company deals with its customers and I also feel strongly that I've been conned. Below is an overview of the mail contact.

05-06-2020
Thank you for the details from hosting provider. We checked it, and it works correctly for us.
We have all the needed details at the moment. Our developers are working on the theme creation at the moment.

20-06-2020
Our developers are working on the theme creation and data migration at the moment.
The project should be finished completely by the end of the August.

18-06-2020
The project should be finished completely by the end of the August.
Our techs have already installed free modules. Please provide us with the modules that you want us to install onto your website.

27-08-2020
I am sorry for the delayed reply!
Our techs can provide website URL and details for you to check on Monday.
Also, please provide us with the modules that you want us to install on your website.

08-09-2020
I am sorry for the delayed reply!
It took much more time for your project manager to migrate your data. The reason was a bunch of duplicated lines which caused the error each time in the migration process.
There are more than 170 custom blocks on your website. Those are being recreated by your project manager at the moment.
That is why the website will be ready 1-3 weeks later. We are sorry for the inconvenience caused by delay.
Your project manager will create access for you, so that you will be able to see how that looks now.

21-09-2020
I completely understand your concern!
We are sorry for the delay, as there were some issues with the test server setting up.
You will be sent the website URL tomorrow, once all the option will be set up.
Meanwhile, please check how the filters will look on your website:
There are no filters on your webshop, so we decided that this will look more suitable.
Also, here is a new view of how it looks when you choose the category: c/ul6802
Let us know if you wish to save these changes.

24-09-2020
We are sorry for the delay, there were some issues while installation on a live server.
Use this link to see how your website looks at the moment: manves.eu/
We are working on your plugins implementation and website stylization at the moment.

06-10-2020
Please, accept our apologies for any inconvenience in communication.
The approximate time needed for the project completion is 1 month according to your project manager statement.
We hope that everything will be set up within this time.
In case there are some difficulties or delays - we will definitely let you know.

27-10-2020
We are sorry for the inconvenience.
I am just passing the information that your project manager provides me with.
Unfortunately, there were some bugs found while migration data. The project manager is resolving these issues currently. It should be done by the end of the week.
Please do not worry, your project will be completed soon.

this is the mail traffic and now I get no response at all. I think I had enough patience but I think I lost my money !!

I have been working on a template from Templatemonster since many weeks now to make it exactly how it needs to be. I am not that experienced, but with the great skins from Template Monster I came a long way. However to make it work, I needed additional help to install, and fine tune the template. Britney from the service team has been super supportive. She helped me countless times via chat and even logged in my panel to look for the bugs and help me fix it. She was generous with her time, and very patient. Thank you Template Monster, Thank you Britney, you are amazing.

Quickly solved the problem with the template. Very grateful Technical Support - Britney Viljoen.

To the point answers to my questions. No whatsoever delay. I am very happy with (Britney) who was in the support chat. Problem solved.