Dear Sir or Madam, We use your “Rescuer” theme on our website. Unfortunately, the Crocoblock plugins no longer work. When they are activated, the website only displays a general critical error. W... See more
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Had an issue with WP elementor. Tried to reach out to Elementor staff but no response. Contacted Template Monster support (Brittney) via chat. A problem that was plaguing us since last Friday... See more
Company replied
I had some random small issues from a theme I purchased that delayed my website from being complete. The customer support rep I receive was named Brittany and she was very professional and fix just ab... See more
Company replied
Really disappointed by this theme where customer service is extremely unresponsive (48 hours for a reply). And the theme is really poor quality. As I have an artistic activity, I wanted to in... See more
Company replied
Company details
- Web designer
- Affiliate Marketing Service
- Art Supply Store
- Business to Business Service
- Computer Accessories Store
- e-Commerce Solution Provider
- Graphic Designer
- Media Company
- Software Company
- Web Collaboration Platform
About Zemez, Inc.
Written by the company
We are the success team of qualified and experienced designers & developers. We offer the largest collection of templates for landings, blogs, & stores; and provide 24 hours-a-day, 7 days-a-week technical assistance. Thank you for choosing Zemez, the Future of the Web!
Contact info
525 NE 14 Avenue, FL 33301, Fort Lauderdale, United States
- info@zemez.io
- zemez.io
Breach of guidelines
Britney Viljoen
Britney Viljoen, support agent at template monster has been helping me setting up my website, she is the textbook example of what customer support should be! Thanks again for your support!

Reply from Zemez, Inc.
Thank you Britney!
I am a web designer and I purchased a Wordpress template through Template Monster. I had a problem installing the theme to my platform until customer service connected me to Zemez and Britney who helped solve my problems. Britney is super helpful. She was patient and proactive with my issues. Sometimes these inquiries need highly interactive communication and Britney was always there for me when I was trying to solve the issue step by step. I had to purchase a service to be fair to further solve my issues but I am super satisfied with Britney's fast problem solving and kindness. Thank you!

Reply from Zemez, Inc.
Best one ever!
Hi there, my companie is in Brazil, São Paulo, i didn't believe the suport could help me, but i was wrong!
And they did, and has been wonderfull!!!
We are getting a professional website as big companies have.
Thank you so much!!!

Reply from Zemez, Inc.
Britney
Britney, thank you for your help! Everything is fast and to the point)

Reply from Zemez, Inc.
I spoke with Britney Support Agent,
I spoke with Britney Support Agent,
she has been very useful on how to install.

Reply from Zemez, Inc.
Help with out of date template
I updated my Wordpress and "broke" my ability to edit pages. I knew this template was getting out of date. Zemez provides support for Template Monster products. They were able to put in a patch to allow me to edit until I can update my website template. Very happy customer.

Reply from Zemez, Inc.
Britney was quick to solve the problem
Britney was quick to solve the problem. Thank you Britney.

Reply from Zemez, Inc.
The response of support was fast and to…
The response of support was fast and to the point. As well as solving our problem they even showed how they achieved it so we know how to solve the issue in the future.
Very professional support!
I was very happy with the support from this provider, The template is very nice and I have to admit that Mrs. Britney from the support helped me a lot. Highly recommended!
Great experience
Great experience, had the pleasure of chatting with Jacob Donavan.
He was super quick to answer any questions, very reliable and so helpful great service with wonderful results.

Reply from Zemez, Inc.
Britney solved it in 5 mins
Britney solved it in 5 mins!
Seriously, lost 2 days on an issue and Britney solved everything in 5 minutes. Kudos Britney! Thanks!
Britney was very fast and helpful in…
Britney was very fast and helpful in resolving my issue!
Highly Recommend *****
EXCELLENT AND VERY HELPFUL SUPPORT
The theme is awesome and the support is even better! They were always willing to help and answered very quickly. I also appreciated their screenshots which made it really easy to understand, even for a beginner like me.
It was the best choice to get their theme. The support was really EXCELLENT, and thanks to them creating a website became a great experience, thanks!!!
Support service is great!
The theme is very good, but the support service is excellent! They are always willing to help you with any problem you have, Alice always helps me solve any problem and gives me many solutions. Highly recommended!
Thanks for the help
Thanks for the help. It was late night and i was exhausted. Could not find the answers on the web, and Alice got my access to the old files and the correct settings. Awesome, back in business!
reat experience and service
Realiable
Quick and responsive and got it fixed the first time around!
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