Zemez, Inc. 

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See what reviewers are saying

Rated 3 out of 5 stars

Dear Sir or Madam, We use your “Rescuer” theme on our website. Unfortunately, the Crocoblock plugins no longer work. When they are activated, the website only displays a general critical error. W... See more

Rated 5 out of 5 stars

Had an issue with WP elementor. Tried to reach out to Elementor staff but no response. Contacted Template Monster support (Brittney) via chat. A problem that was plaguing us since last Friday... See more

Company replied

Rated 5 out of 5 stars

I had some random small issues from a theme I purchased that delayed my website from being complete. The customer support rep I receive was named Brittany and she was very professional and fix just ab... See more

Company replied

Rated 1 out of 5 stars

Really disappointed by this theme where customer service is extremely unresponsive (48 hours for a reply). And the theme is really poor quality. As I have an artistic activity, I wanted to in... See more

Company replied

Company details

  1. Web designer
  2. Affiliate Marketing Service
  3. Art Supply Store
  4. Business to Business Service
  5. Computer Accessories Store
  6. e-Commerce Solution Provider
  7. Graphic Designer
  8. Media Company
  9. Software Company
  10. Web Collaboration Platform

About Zemez, Inc.

Written by the company

Zemez, Inc. is the main contributor to TemplateMonster.com.
We are the success team of qualified and experienced designers & developers. We offer the largest collection of templates for landings, blogs, & stores; and provide 24 hours-a-day, 7 days-a-week technical assistance. Thank you for choosing Zemez, the Future of the Web!

Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Britney Viljoen

Britney Viljoen, support agent at template monster has been helping me setting up my website, she is the textbook example of what customer support should be! Thanks again for your support!

December 29, 2020
Unprompted review
Zemez, Inc. logo

Reply from Zemez, Inc.

Thanks so much for your feedback! We’re really glad you enjoyed our service, we’ve found it’s a definite customer favorite!
Zemez, Inc. Team

Rated 5 out of 5 stars

Thank you Britney!

I am a web designer and I purchased a Wordpress template through Template Monster. I had a problem installing the theme to my platform until customer service connected me to Zemez and Britney who helped solve my problems. Britney is super helpful. She was patient and proactive with my issues. Sometimes these inquiries need highly interactive communication and Britney was always there for me when I was trying to solve the issue step by step. I had to purchase a service to be fair to further solve my issues but I am super satisfied with Britney's fast problem solving and kindness. Thank you!

December 28, 2020
Unprompted review
Zemez, Inc. logo

Reply from Zemez, Inc.

The best part of our work is to get reviews like this one. Thank you for choosing us!
Zemez, Inc. Team

Rated 5 out of 5 stars

Best one ever!

Hi there, my companie is in Brazil, São Paulo, i didn't believe the suport could help me, but i was wrong!
And they did, and has been wonderfull!!!

We are getting a professional website as big companies have.
Thank you so much!!!

December 26, 2020
Unprompted review
Zemez, Inc. logo

Reply from Zemez, Inc.

Thank you! Your feedback is highly appreciated :)
Zemez, Inc. Team

Rated 5 out of 5 stars

Britney

Britney, thank you for your help! Everything is fast and to the point)

December 22, 2020
Unprompted review
Zemez, Inc. logo

Reply from Zemez, Inc.

We'll be always there to guide you step by step from the beginning till the end of template's development :)
Zemez, Inc. Team

Rated 5 out of 5 stars

Help with out of date template

I updated my Wordpress and "broke" my ability to edit pages. I knew this template was getting out of date. Zemez provides support for Template Monster products. They were able to put in a patch to allow me to edit until I can update my website template. Very happy customer.

December 21, 2020
Unprompted review
Zemez, Inc. logo

Reply from Zemez, Inc.

We provide fast and efficient service. Great to know it's an advantage for you :)
Zemez, Inc. Team

Rated 5 out of 5 stars

Very professional support!

I was very happy with the support from this provider, The template is very nice and I have to admit that Mrs. Britney from the support helped me a lot. Highly recommended!

December 15, 2020
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, had the pleasure of chatting with Jacob Donavan.

He was super quick to answer any questions, very reliable and so helpful great service with wonderful results.

December 15, 2020
Unprompted review
Zemez, Inc. logo

Reply from Zemez, Inc.

Thank you for the review, Nicole! Our technical operators are always ready to go a little beyond to provide sufficient and accurate assistance.
Zemez, Inc. Team

Rated 5 out of 5 stars

EXCELLENT AND VERY HELPFUL SUPPORT

The theme is awesome and the support is even better! They were always willing to help and answered very quickly. I also appreciated their screenshots which made it really easy to understand, even for a beginner like me.

It was the best choice to get their theme. The support was really EXCELLENT, and thanks to them creating a website became a great experience, thanks!!!

December 3, 2020
Unprompted review
Rated 5 out of 5 stars

Support service is great!

The theme is very good, but the support service is excellent! They are always willing to help you with any problem you have, Alice always helps me solve any problem and gives me many solutions. Highly recommended!

December 3, 2020
Unprompted review
Rated 5 out of 5 stars

Thanks for the help

Thanks for the help. It was late night and i was exhausted. Could not find the answers on the web, and Alice got my access to the old files and the correct settings. Awesome, back in business!

December 2, 2020
Unprompted review

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