Zemez, Inc. 

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See what reviewers are saying

Rated 3 out of 5 stars

Dear Sir or Madam, We use your “Rescuer” theme on our website. Unfortunately, the Crocoblock plugins no longer work. When they are activated, the website only displays a general critical error. W... See more

Rated 5 out of 5 stars

Had an issue with WP elementor. Tried to reach out to Elementor staff but no response. Contacted Template Monster support (Brittney) via chat. A problem that was plaguing us since last Friday... See more

Company replied

Rated 5 out of 5 stars

I had some random small issues from a theme I purchased that delayed my website from being complete. The customer support rep I receive was named Brittany and she was very professional and fix just ab... See more

Company replied

Rated 1 out of 5 stars

Really disappointed by this theme where customer service is extremely unresponsive (48 hours for a reply). And the theme is really poor quality. As I have an artistic activity, I wanted to in... See more

Company replied

Company details

  1. Web designer
  2. Affiliate Marketing Service
  3. Art Supply Store
  4. Business to Business Service
  5. Computer Accessories Store
  6. e-Commerce Solution Provider
  7. Graphic Designer
  8. Media Company
  9. Software Company
  10. Web Collaboration Platform

About Zemez, Inc.

Written by the company

Zemez, Inc. is the main contributor to TemplateMonster.com.
We are the success team of qualified and experienced designers & developers. We offer the largest collection of templates for landings, blogs, & stores; and provide 24 hours-a-day, 7 days-a-week technical assistance. Thank you for choosing Zemez, the Future of the Web!

Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Good Support!!

February 23, 2021
Unprompted review
Zemez, Inc. logo

Reply from Zemez, Inc.

Thank you for appreciating the service provided by our technical specialists!
Zemez, Inc. Team

Rated 5 out of 5 stars

Great Support from Britney

Great Support from Britney. A+ Thanks.

February 19, 2021
Unprompted review
Zemez, Inc. logo

Reply from Zemez, Inc.

Gene, good to know that our team managed to provide you with all required assistance :)
Zemez, Inc. Team

Rated 5 out of 5 stars

Great support

I needed help with CSS and the support was excellent! They answer quicky,
Thank you !

February 19, 2021
Unprompted review
Zemez, Inc. logo

Reply from Zemez, Inc.

Thank you for appreciating the service provided by our technical specialists!
Zemez, Inc. Team

Rated 5 out of 5 stars

Great respect for such a service!

Whenever I have a question or any difficulty, the support team quickly, efficiently and courteously helps to resolve them.
Great respect for such a service, guys! :)

February 18, 2021
Unprompted review
Zemez, Inc. logo

Reply from Zemez, Inc.

Our Support agents are ready to go above and beyond if any confusion or difficulties while editing. :)
Zemez, Inc. Team

Rated 5 out of 5 stars

WP Elementor Not Editing

Had an issue with WP elementor. Tried to reach out to Elementor staff but no response.

Contacted Template Monster support (Brittney) via chat. A problem that was plaguing us since last Friday was fixed on 10 minutes.

Cannot say enough about Brittney's professionalism and responsiveness. Truly impressed.

Steve

February 17, 2021
Unprompted review
Zemez, Inc. logo

Reply from Zemez, Inc.

Thanks for sharing your experience, Steve! Please, do not hesitate to contact us when in need of professional advice! :)
Zemez, inc. Team

Rated 5 out of 5 stars

Britney nailed it

Britney nailed it - solved our issue in a matter of seconds.

February 16, 2021
Unprompted review
Zemez, Inc. logo

Reply from Zemez, Inc.

Thank you, Justin! Your feedback is highly appreciated :)
Zemez, Inc. Team

Rated 5 out of 5 stars

Great support with Britney.

Exceptional support, with problem solving. evaluation of the patient and concreteness in solving the problem. Contact Britney. For consistency and excellent communication with the customer.

February 15, 2021
Unprompted review
Zemez, Inc. logo

Reply from Zemez, Inc.

Zemez does the best to provide high-qualified templates and well service. Thank you for choosing us among others!
Zemez, Inc. Team

Rated 5 out of 5 stars

The chat is great

Britney answered my questions very quickly and pleasantly!

February 11, 2021
Unprompted review
Zemez, Inc. logo

Reply from Zemez, Inc.

Zemez does the best to provide high-qualified templates and well service. Thank you for choosing us among others!
Zemez, Inc. Team

Rated 5 out of 5 stars

Great Support Team !

Great Support Team !
Great help and very quickly answers...
Special thanks for Jacob!

February 11, 2021
Unprompted review
Zemez, Inc. logo

Reply from Zemez, Inc.

Jacob always has a solution to suggest. We are glad that you've got him as your assistant!
Zemez, Inc. Team

Rated 5 out of 5 stars

Great Product & Support!

Love the Monstroid2 theme & they have some great support!

February 10, 2021
Unprompted review
Zemez, Inc. logo

Reply from Zemez, Inc.

Zemez does the best to provide high-qualified templates and well service. Thank you for choosing us among others!
Zemez, Inc. Team

Rated 5 out of 5 stars

Megan was fast and on target

Megan was fast and on target. Got me back up and running with my website plugin error in minutes. Love great tech support. Please make sure she is well cared for and stays forever!

February 5, 2021
Unprompted review
Zemez, Inc. logo

Reply from Zemez, Inc.

We'll be always there to guide you step by step from the beginning till the end of template's development :)
Zemez, Inc. Team

Rated 5 out of 5 stars

Britney helped me very quickly!

Britney helped me very quickly!
Now i can continue my work!
Thank You Britney

February 5, 2021
Unprompted review
Zemez, Inc. logo

Reply from Zemez, Inc.

Thank you for appreciating the service provided by our technical specialists!
Zemez, Inc. Team

Rated 5 out of 5 stars

Support Agent

Support Agent, Britney. Best of the best, of the best)
She can help me in one a difficult question.
Now i`m hapy)

February 5, 2021
Unprompted review
Zemez, Inc. logo

Reply from Zemez, Inc.

Zemez does the best to provide high-qualified templates and well service. Thank you for choosing us among others!
Zemez, Inc. Team

Rated 5 out of 5 stars

Elementor support

I could not load Elementor to update my site and used the live chat function on template monster and was speedily helped by a very responsive live agent (Britney). Very satisfying support. Thank You

February 5, 2021
Unprompted review
Zemez, Inc. logo

Reply from Zemez, Inc.

We provide fast and efficient service. Great to know it's an advantage for you :)
Zemez, Inc. Team

Rated 5 out of 5 stars

Fantastic Service!

Jacob was friendly and professional, and he solved my issue very quickly!

I've always had great experiences with Zemez.

February 4, 2021
Unprompted review
Zemez, Inc. logo

Reply from Zemez, Inc.

Our Support agents are ready to go above and beyond if any confusion or difficulties while editing. :)
Zemez, Inc. Team

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